Thomas Dark
Infrastructure Support Analyst
  • Dudley, United Kingdom,
  • United Kingdom of Great Britain and Northern Ireland
Member Since: 2014/01/27
Industry: Computer & IT
Tech Certifications:
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Professional Background
Infrastructure Support Analyst
COFELY UK - GDF SUEZ GROUP
December 2013 – Present
Service Desk Engineer
OGL Computer Group
January 2013 – December 2013
As a support engineer for OGL, I worked resolving desktop and server related issues. I had the opportunity to demonstrate my proven knowledge of WatchGuard firewalls and Microsoft operating systems, as well as other third party systems such as Kaspersky Endpoint Security. I would respond to support tickets raised by the call logging team and follow them through to resolution, maintaining a high level of efficiency and delivering a premium quality of service to customers.
1st/2nd Line Support Technician
Minster Micro Computers Ltd
May 2012 – December 2012
At Minster Micro, my role was to support Windows Server 2003, Server 2008, Server 2008 R2, SBS 2003, SBS 2008 and SBS 2011 - plus ancillary products such
as Backup Exec, Microsoft Backup, Trend, Sophos and McAfee. I did this with regular checks throughout the day of the support mailbox and the support system for new jobs - I then resolved  reported issues or escalated as appropriate to the team. I also assisted with the in-house preparation and configuration of workstations, printers/scanners/MFP’s,
UPS’s, routers etc. prior to onward installation of these by the installation team.
1st/2nd Line Support Technician
MJC Group Ltd
March 2011 – May 2012
I worked troubleshooting workstations and servers - The issues could be as simple as setting up Outlook for its first use, or as complex as identifying issues with a virtual server cluster. The largest role I had the opportunity to play was to head up our "Guardian" off-site disaster recovery solution. I both installed and maintained the solution in practically all aspects. As an addition to this, I had developed my skills in creating web pages/scripts that helped us manage various systems (using VBS and ASP) - including the off-site replication of customers' data.
Helpdesk Engineer
Total Computer & Network Support (TCNS) Ltd
October 2010 – March 2011
At TCNS I worked primarily resolving issues with workstations and thin clients, with symptoms such as no network connection. I was also given the oppurtunity to set up routers, firewalls, laptops, desktop PCs, servers and even a handful of SANs.
Apprentice
Zenos IT Training
March 2010 – August 2010
Zenos gave me an amazing oppurtunity to develop my knowledge, and it was my first leap into the world of IT - and more specifically IT support. Zenos provided learning materials and a trainer led learning scheme so as for me to attain well renowned certifications: MCP (Microsoft Certified Professional), MCDST (Microsoft Certified Desktop Support Technician), CompTIA A+, ADITP (Advanced Diploma in IT Professionals) and an NVQ level 3 in IT & Telecoms.
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Education
The Kingswinford School
GCSE
Maths, Double Award Science, English, Music, Drama, RE, ICT, Business Studies
2004 – 2009
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Full Biography

I'm an experienced IT support professional, specialising in disaster recovery solutions and email systems. I am constantly looking into ways I can broaden my knowledge, whether that be studying for Microsoft certifications or to simply find new ways to build more efficient IT systems.

Specialties: Windows Server 2003, Windows Server 2008, Windows SBS 2003, Windows SBS 2008, Windows SBS 2011, Server Administration, Active Directory, Backup Solutions, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Visual Basic, HTML, Creating Documentation, Leading Training Sessions, Hardware Fixes.

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