Christopher Reed
Level 2 Software Support Engineer
  • Ballwin,
  • Missouri,
  • United States
Member Since: 2013/09/17
Industry: Computer & IT
Tech Certifications:
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Points this month2
Total points15,296
Questions: 1
Solutions: 8
Articles: 1
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Professional Background
Level 2 Software Support Engineer
IBM
September 2010 – Present
Provide technical support for the IBM i2 Analysis Product Portfolio to include Analyst's Notebook, iBase, Intellishare, Intelligence Analysis Platform and others.

Senior Consultant
IBM
July 2011 – January 2012 (7 months)mclean, va

Plans, develops and delivers client training for all of the i2 products/services by:

• Providing classroom training in office and at client sites; Develop customized workshops; Developing training sessions for annual User Group

• Producing training materials as needed; Ordering and assembling training materials; Assisting other departments with auxiliary missions

• Liaison with clients as it relates to specific training or follow-up; Actively participating in training discussions that relate to the department or organization

• Keeping up to date knowledge regarding coverage, changes and enhancements to databases and applications

• Assisting other departments to develop more training resources and contacts.

• Ability to travel frequently as required

i2, Inc.
Technical Instructor
September 2010 – July 2011 (11 months)mclean, va

Plans, develops and delivers client training for all of the i2 products/services by:

• Providing classroom training in office and at client sites; Develop customized workshops; Developing training sessions for annual User Group

• Producing training materials as needed; Ordering and assembling training materials; Assisting other departments with auxiliary missions

• Liaison with clients as it relates to specific training or follow-up; Actively participating in training discussions that relate to the department or organization

• Keeping up to date knowledge regarding coverage, changes and enhancements to databases and applications

• Assisting other departments to develop more training resources and contacts.

• Ability to travel frequently as required
Technical Instructor
SCCI
June 2009 – September 2010
Instruct Junior Sailors of the USN on the theory and repair of technical equipment to include UYK-43 Computer Set and peripherals.  Also included are the Commercial Off The Shelf (COTS) components of the same system.

Direct teaching and learning activities in Aegis Training and Readiness Center, Dahlgren Division.  Write learning objectives; prepare test items, evaluate instructional materials and results; and counsel students on academic learning problems.

Developed, piloted, and promulgated the Ballistic Missile Defense Computing Environment course and created/implemented over 12 tests for evaluating students' knowledge within the curriculum.
Fire Controlman First Class
US Navy
May 2000 – June 2009
Provide system employment recommendations

Perform organizational and intermediate maintenance on digital computer equipment, subsystems, and systems

Operate and maintain combat and weapons direction systems, surface-to-air and surface-to-surface missile systems, and gun fire control systems at the organizational and intermediate level

Inspect, test, align, and repair micro/minicomputers and associated peripheral equipment, data conversion units, data display equipment, data link terminal equipment, print devices, and system related equipment; make analysis for detailed systems, computer programs, electronics, and electronic casualty control

Operate associated built-in and external test equipment

Load, initialize, and run pre-programmed diagnostic, performance and testing routines for digital computer equipment, digital subsystems, digital systems, and overall combat systems.
Electronic Component Placement Machine Operator
New Age EMS: Electronic Manufacturing Services
March 1999 – April 2000
Operated SIEMENS electronic component placement machine.

Responsible for the correct and accurate placement of dozens of IC chips, transistors and capacitors on a single printed circuit board.

Assisted with the inspection of solder joints for quality control purposes.
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Education
University of Phoenix
Associate of Arts
Information Technology Support
2010 – 2012
Central Texas College
English Composition and Introduction to Business Management
2005 – 2005
Newbury College
Certificate
Information Technology
1999 – 1999
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Full Biography

Software Support Engineer: Provide technical support for the IBM i2 Analysis Product Portfolio to include Analysts Notebook, iBase, Intellishare, Intelligence Analysis Platform and others.

Technical Instructor: Responsible for the development and delivery of structured curriculum in a variety of topics.

Computer Technician: Experience building and configuring computer systems for home use.  Working knowledge of Microsoft Windows XP, Vista and 7.  Fundamental understanding of computer networking, resource sharing and management.

Goal: Acquire position as Junior Network Administrator/Technician, finish college coursework and continue to develop new skills in the Information Technology field.

Specialties: Computer configuration and maintenance

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Languages
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Level Progress

Current: Level 2
Christopher needs 2,704 points to level up.
LVL 3
  • Overall
    2
  • Miscellaneous
    1
  • Windows OS
    1
  • Dell
    1
  • Game Programming
    1
  • Hyper-V
    1
  • Microsoft Virtual Server
    1
  • Software
    1