Leandro Iacono
Senior Premier Field Engineer
  • North Miami,
  • United States
Member Since: 2004/03/21
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Professional Background
Senior Premier Field Engineer
Microsoft
January 2010 – Present
Other than my regular responsibilities as a Premier Field Engineer (noted below), my new responsibilities as a Senior Engineer include:

-Searching for and interviewing potential candidates
-Design mentoring plans and mentoring fellow colleagues
-Develop and deliver internal and external training content to fellow colleagues and customers
-Ensure that the customers we serve realize their full potential through Microsoft's software, services and hardware by aligning Premier Services to customer's needs.
-Assist and lead Social events, such as Conferences, User Groups and others.
-Provide dedicated 24/7 support to some of our larger accounts.
Premier Field Engineer
Microsoft Corporation
January 2008 – January 2010
My obligations as a PFE for Microsoft are to respond to onsite and remote, proactive and reactive situations for Microsoft Premier customers throughout the North, Central and South American regions. I have successfully demonstrated the value of Microsoft Premier Services by delivering the following onsite and remote services:

-SharePoint Risk Assessments
-Deliver multiple SharePoint workshops
-Provide various consulting type services (Planning, Architecture, Operations and Governance)
-SQL Server and Virtualization strategy and support
-Provide Reactive Critical Situation Management (Root Cause Analysis and Resolution)
Premier Product Support Services
Microsoft
2003 – 2007
My obligations as a support engineer for Microsoft were to answer several levels of support cases from the Latin America and North America regions, in both English and Spanish via phone and email.

I supported several Microsoft products including Windows 2000/2003 server systems and the different services installed on these systems. I also supported SQL Server 2000/2005, IIS 5.0/6.0 and SharePoint Server 2003/2007.
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Education
IT College Argentina
Microsoft Systems and Technologies
2002 – 2004
San Juan el Precursor
Bachillerato en Ciencias Exactas
Science and Mathematics
1994 – 2002
Harvard University
2010
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Full Biography

Other than my regular responsibilities as a Premier Field Engineer (noted below), my new responsibilities as a Senior Engineer include:

-Searching for and interviewing potential candidates
-Design mentoring plans and mentoring fellow colleagues
-Develop and deliver internal and external training content to fellow colleagues and customers
-Ensure that the customers we serve realize their full potential through Microsoft's software, services and hardware by aligning Premier Services to customer's needs.
-Assist and lead Social events, such as Conferences, User Groups and others.
-Provide dedicated 24/7 support to some of our larger accounts.

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Languages
English
Native or Bilingual Proficiency
Spanish
Native or Bilingual Proficiency

Level Progress

Current: Level 8
Leandro needs 8,990 points to level up.
LVL 9
  • Overall
    8
  • Windows 2000
    6
  • Operating Systems
    5
  • Microsoft SharePoint
    2
  • Storage Software
    1
  • SBS
    1
  • Microsoft Server Apps
    1
  • Oracle Database
    1
  • Smartphone Programming
    1
  • Windows Phone
    1

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