Edmond Hawila
Chief Operating Officer
  • Cyprus
Member Since: 2003/12/05

Systems Engineer/Administrator - Microsoft Expert

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Professional Background
Chief Operating Officer - Cyprus Branch
Correct Group Ltd
March 2016 – Present
Lead the expansion to Cyprus and manage the ServiceDesk of the branch as the COO.
In 2 years we have gone from 2 people to 10 all which I have personally mentored.
Now taking more than 60% of the company's workload and trusted for our excellence in service quality.

Responsibilities:
- Optimize and enforce operations and processes to enable International Scalability, Efficiency, Customer Satisfaction and Profitability.
- Execute Human Resource operations like hiring, training and managing a top tier and harmonious IT Engineers team.
- Manage the branch administration and operations with service providers and vendors.
- Ensure a smooth interaction and operation between offices and engineers.
- Provide reporting and communication to the management team.
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Education
No Education Background shown
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Full Biography

15+ years of experience in Information Technology with leading Worldwide Corporations.
Expertise in all leading IT Vendors like Dell, HP, Microsoft, Cisco etc.
Detail oriented through my structured thinking processes and auditing experience.

My ability to become the customer's favourite contact in conjunction with my ability to see the Management point of view and adjust processes accordingly has intrigued partners of the organizations I worked for. This enabled me to be trusted with company operations and managed to develop processes that drastically improved efficiency and customer satisfaction as well as enabling scalability not only locally but internationally.

Excellent Communication and Understanding Skills naturally but also through my membership with Toastmasters International including Public Speaking and Training Delivery.

Focused on providing the best possible solutions in order to deliver smooth, effective and practical technology integration to help people and companies work stress-free and achieve their goals!

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Languages
Greek
Native or Bilingual Proficiency
English
Full Professional Proficiency

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Current: Level 8
Edmond needs 4,389 points to level up.
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