Edmond Hawila
Chief Operating Officer
  • Cyprus
Member Since: 2003/12/05
CERTIFIED EXPERT

Systems Engineer/Administrator - Microsoft Expert

More bio
Activity
Points this month0
Total points242,951
Questions: 10
Solutions: 117
Articles:
Videos:
Tutorials:
Posts:
Professional Background
Chief Operating Officer - Cyprus Branch
Correct Group Ltd
March 2016 – Present
Lead the expansion to Cyprus and manage the ServiceDesk of the branch as the COO.
In 2 years we have gone from 2 people to 10 all which I have personally mentored.
Now taking more than 60% of the company's workload and trusted for our excellence in service quality.

Responsibilities:
- Optimize and enforce operations and processes to enable International Scalability, Efficiency, Customer Satisfaction and Profitability.
- Execute Human Resource operations like hiring, training and managing a top tier and harmonious IT Engineers team.
- Manage the branch administration and operations with service providers and vendors.
- Ensure a smooth interaction and operation between offices and engineers.
- Provide reporting and communication to the management team.
More
Education
No Education Background shown
More
Full Biography

20+ years of experience in Information Technology with leading Worldwide Corporations.
Expertise in all leading IT Vendors like Dell, HP, Microsoft, Cisco etc.
Detail oriented through my structured thinking processes and auditing experience.

My ability to become the customer's favourite contact in conjunction with my ability to see the Management point of view and adjust processes accordingly has intrigued partners of the organizations I worked for. This enabled me to be trusted with company operations and managed to develop processes that drastically improved efficiency and customer satisfaction as well as enabling scalability not only locally but internationally.

Excellent Communication and Understanding Skills naturally but also through my membership with Toastmasters International including Public Speaking and Training Delivery.

Focused on providing the best possible solutions in order to deliver smooth, effective and practical technology integration to help people and companies work stress-free and achieve their goals!

More
Languages
Greek
Native or Bilingual Proficiency
English
Full Professional Proficiency

Level Progress

Current: Level 11
Edmond needs 45,049 points to level up.
LVL 12
  • Overall
    11
  • Outlook
    4
  • Microsoft 365
    4
  • Windows OS
    4
  • Exchange
    4
  • Active Directory
    3
  • Windows 10
    3
  • Windows Server 2012
    2
  • Azure
    2
  • Windows XP
    2
  • Software
    2
  • Remote Access
    2
  • Networking
    2
  • DNS
    2
  • Microsoft Office
    2
  • Security
    2
  • Microsoft Server OS
    2
  • Printers and Scanners
    2
  • Windows Server 2016
    2
  • Windows 7
    2
  • Desktops
    2
  • Web Browsers
    2
  • Google
    1
  • Storage Software
    1
  • Microsoft Word
    1
  • Disaster Recovery
    1
  • OS Security
    1
  • Storage
    1
  • Virtualization
    1
  • Installation
    1
  • VPN
    1
  • Laptops Notebooks
    1
  • Email Servers
    1
  • Email Clients
    1
  • VMware
    1
  • Windows Server 2008
    1
  • Apple Software
    1
  • Veeam
    1
  • Mac OS X
    1
  • Windows Vista
    1
  • Encryption
    1
  • Ransomware
    1
  • Anti-Spyware
    1
  • Anti-Virus Apps
    1
  • Analytics
    1
  • WordPress
    1
  • Cyber Security
    1
  • Chrome
    1
  • Golang
    1
  • SBS
    1
  • Smartphone Programming
    1
  • AWS
    1
  • Powershell
    1
  • Peripherals
    1
  • Microsoft
    1
  • Web Servers
    1
  • iPad
    1
  • PC
    1
  • Android
    1
  • Components
    1
  • Mobile
    1
  • Windows Networking
    1
  • Apple OS
    1
  • HTML
    1
  • Networking Hardware-Other
    1
  • PDF
    1
  • Server Hardware
    1
  • Wireless Hardware
    1