Bob Avritt MCSE:Security
Systems Administrator
- Indianapolis,
- Indiana,
- United States of America
Member Since: 2008/05/30
Tech Certifications:
Provide a quick, creative biography in 140 characters or less.
More bio
Activity
Professional Background
Systems Administrator
Indiana University Dept. of Medicine
July 2014 – Present
Systems Engineer
BlackInk IT
December 2013 – May 2014
Founded in 1993, BlackInk IT is a privately-held corporation headquartered in Indianapolis, Indiana. BlackInk IT is known as a leader in solving complex business problems using a suite of IT services including Managed IT Services, Consultation, and Business Application Services that allow our customers to focus on running their core business. Leveraging best-in-class technology, experience and insight to deliver business strategies and efficiencies, BlackInk IT tailors their solutions to meet each client’s unique business and technical needs. A pioneer in Managed Services, BlackInk IT currently serves small to mid-sized professional service firms in the Midwest including accounting, life science, legal, professional services, government, education, insurance and healthcare.
Systems Engineer
First Call Computer Solutions
July 2013 – December 2013
As the Great Falls, Montana based Systems Engineer I am responsible for servicing our clients in the entire Golden Triangle region of Montana with little to no supervision. This is an area that encompasses some 50,000 square miles including Great Falls, Havre, Chinook, Harlem, and Cut Bank.
As a First Call Systems Engineer I also provide the following:
- Level 3 Escalation point for internal L1/L2 staff.
- Network assessments, recommendations, and design to include firewalls, routing, switching fabric, and data/voice cable infrastructure.
- Server environment assessments, recommendations, design, build-out, and installation.
- Phone system assessments, recommendations, and design for VoIP migration and installations.
- Respond to Managed Service Alerts and outages.
On a regular basis I work with the following:
- Kaseya monitoring and alerting system.
- AllWorx VoIP phone systems.
- Windows Server 2012, 2008 R2, 2003, and several versions of Windows Small Business Server.
- Virtual environments featuring Windows Server 2012 Hyper-V.
- Windows XP, 7, and 8.
- ConnectWise internal ticketing system.
- Several vertical applications.
- SonicWall Firewalls. .
As a First Call Systems Engineer I also provide the following:
- Level 3 Escalation point for internal L1/L2 staff.
- Network assessments, recommendations, and design to include firewalls, routing, switching fabric, and data/voice cable infrastructure.
- Server environment assessments, recommendations, design, build-out, and installation.
- Phone system assessments, recommendations, and design for VoIP migration and installations.
- Respond to Managed Service Alerts and outages.
On a regular basis I work with the following:
- Kaseya monitoring and alerting system.
- AllWorx VoIP phone systems.
- Windows Server 2012, 2008 R2, 2003, and several versions of Windows Small Business Server.
- Virtual environments featuring Windows Server 2012 Hyper-V.
- Windows XP, 7, and 8.
- ConnectWise internal ticketing system.
- Several vertical applications.
- SonicWall Firewalls. .
Support Services Supervisor
VirtueCom
February 2013 – June 2013
Responsible for designing and implementing world class client support systems, processes, procedures, and policies encompassing all aspects of the client support experience.
• Project lead on implementing internal issue tracking software. (IssueTrak)
• Develope internal processes and systems to insure a uniform client experience.
• Write internal policy outlining company values and standards to provide world class customer
experience.
• Streamline internal call routing to provide a better customer experience.
• Project lead on implementing internal issue tracking software. (IssueTrak)
• Develope internal processes and systems to insure a uniform client experience.
• Write internal policy outlining company values and standards to provide world class customer
experience.
• Streamline internal call routing to provide a better customer experience.
Systems Engineer
VirtueCom
October 2012 – February 2013
Working as an I.T. generalist providing technical support over a wide array of software and hardware environments. I am a trusted engineering resource who is sent to resolve mission critical issues on the client premise.
- Design and implementation of Fonality VoIP phone solutions.
- Developed secure process for adding users to the SCADA network for oil and gas client.
- Project lead on implementing internal issue tracking software. (IssueTrak)
- Project primary in developing an internal Help Desk process and standards.
- Trusted on site problem solver. Traveled to client premise in Colorado and Texas to resolve network performance and connectivity issues.
- Stand up new managed L3 switching fabric for major manufacturing client in Texas.
- Resolve cable infrastructure issues and certify CAT6 cable installation.
- Install new certified CAT6 network drops.
- Come up with creative solutions to equipment housing within a manufacturing environment.
- Supporting our cloud based Citrix XenServer host environment and associated Windows Server 2008 R2 Virtual Machines.
- Providing client side support of both Citrix and Microsoft remote desktop environments.
- Manage and implement Office365 cloud email solutions.
- Implement and manage backup solutions for XenServer virtual environment using Alike backup software.
-- From our web site:
Consulting Services that Empower Businesses
We provide cost effective, ground breaking technologies in Virtual Desktops, Hosted Desktops, IT Consulting, VOIP Phone Solutions and much more.
With our holistic business technology approach we eliminate the need to have multiple vendors, simplify technology management, and build technology solutions which seamlessly integrate together for maximum functionality.
- Design and implementation of Fonality VoIP phone solutions.
- Developed secure process for adding users to the SCADA network for oil and gas client.
- Project lead on implementing internal issue tracking software. (IssueTrak)
- Project primary in developing an internal Help Desk process and standards.
- Trusted on site problem solver. Traveled to client premise in Colorado and Texas to resolve network performance and connectivity issues.
- Stand up new managed L3 switching fabric for major manufacturing client in Texas.
- Resolve cable infrastructure issues and certify CAT6 cable installation.
- Install new certified CAT6 network drops.
- Come up with creative solutions to equipment housing within a manufacturing environment.
- Supporting our cloud based Citrix XenServer host environment and associated Windows Server 2008 R2 Virtual Machines.
- Providing client side support of both Citrix and Microsoft remote desktop environments.
- Manage and implement Office365 cloud email solutions.
- Implement and manage backup solutions for XenServer virtual environment using Alike backup software.
-- From our web site:
Consulting Services that Empower Businesses
We provide cost effective, ground breaking technologies in Virtual Desktops, Hosted Desktops, IT Consulting, VOIP Phone Solutions and much more.
With our holistic business technology approach we eliminate the need to have multiple vendors, simplify technology management, and build technology solutions which seamlessly integrate together for maximum functionality.
Senior Systems Engineer
All Covered
March 2010 – October 2012
ALL COVERED, Denver, CO 3/2010 – 10/2012
Senior Systems Engineer – Project Desk
This position was eliminated in a RIF effective October 19, 2012.
The All Covered Project Desk is the company’s high level resource for project development, oversight, and management. The Project Desk manages the labor standards for deployment of countless solutions, over sees proposed project solutions, and writes project proposals. Project Desk engineers are also responsible for coordinating the field project and sales teams in the delivery of solutions to the client in the sales process.
Client Support Center (CSC) Level 2 Engineer (3/2010-5/2011)
The All Covered CSC is the central point for all URGENT issues facing our clients. The CSC is staffed with the highest concentration of experienced technology professionals within the company. The mission of the CSC is to provide rapid resolution to mission critical issues facing our clients using a remote and telephone support model. Working within the CSC I have supported some of the latest technologies. These include VMWare, Microsoft Exchange 2003, 2007 and 2010, Windows Server 2Techni000, 2003, and 2008. Configuration and support of Postini Email Protection System. Configuration and support of SonicWall firewalls. End user support of Microsoft Windows XP, Vista, and Windows 7. Application support for Microsoft Office XP. 2003, 2007, and 2010. In general terms, we support virtually any operating system or application for our clients.
Senior Systems Engineer – Project Desk
This position was eliminated in a RIF effective October 19, 2012.
The All Covered Project Desk is the company’s high level resource for project development, oversight, and management. The Project Desk manages the labor standards for deployment of countless solutions, over sees proposed project solutions, and writes project proposals. Project Desk engineers are also responsible for coordinating the field project and sales teams in the delivery of solutions to the client in the sales process.
Client Support Center (CSC) Level 2 Engineer (3/2010-5/2011)
The All Covered CSC is the central point for all URGENT issues facing our clients. The CSC is staffed with the highest concentration of experienced technology professionals within the company. The mission of the CSC is to provide rapid resolution to mission critical issues facing our clients using a remote and telephone support model. Working within the CSC I have supported some of the latest technologies. These include VMWare, Microsoft Exchange 2003, 2007 and 2010, Windows Server 2Techni000, 2003, and 2008. Configuration and support of Postini Email Protection System. Configuration and support of SonicWall firewalls. End user support of Microsoft Windows XP, Vista, and Windows 7. Application support for Microsoft Office XP. 2003, 2007, and 2010. In general terms, we support virtually any operating system or application for our clients.
Systems Engineer
QSE Technologies, Inc.
September 2007 – March 2010
I was QSE's Lead Engineer for an oil and gas exploration company in downtown Denver for the past year. I provide end to end support and design of most I.T. operations. Including SCADA system data feeds from the producing wells in the fields and data feeds from and to the drilling platforms both to centralized SQL servers.
On the days I am not on-site at my primary account, I provide trouble resolution to the rest of QSE's clients as assigned.
A description of QSE's business model is below:
QSE Technologies is an “Information Technology General Contractor.” We specialize in the design, installation and ongoing support of robust, state of the art IT systems, including computer servers, data storage systems, networking (including secure WiFi), internet access, data cabling, network security, workstations and laptops (including tablets), remote access and HIPAA Security.
On the days I am not on-site at my primary account, I provide trouble resolution to the rest of QSE's clients as assigned.
A description of QSE's business model is below:
QSE Technologies is an “Information Technology General Contractor.” We specialize in the design, installation and ongoing support of robust, state of the art IT systems, including computer servers, data storage systems, networking (including secure WiFi), internet access, data cabling, network security, workstations and laptops (including tablets), remote access and HIPAA Security.
Team Type 2 Manager
Team Type 1
2008 – 2008
Managed Type 2 Diabetics in preparation for Race Across America. Raced as part of the 8 man team in Race Across America from Oceanside, CA to Annapolis, MD.
Network Engineer
CNT Group
January 2007 – April 2007
I.T. Consulting/support firm. Similar to QSE only much smaller in size. Was not a good fit for me.
Systems Engineer
Center for Mental Health
February 1997 – September 2006
Built their entire wide area network and first servers from the ground up. When I left, we had 10 NetWare servers, 1 AIX, and 1 Windows server online over 16 networked locations.
Great folks to work for. I really believed in their mission.
Great folks to work for. I really believed in their mission.
Network Engineering Instructor
May Technical College
September 1998 – September 1999
Provided instruction for MCSE, CNA, and Comptia A+ certifications.
Class format was 4 hours lab and 4 hours lecture.
Class format was 4 hours lab and 4 hours lecture.
Education
CED Solutions
Technology Bootcamp
2006 – 2006
CMHC Systems
IBM AIX Advanced Administration
2004 – 2004
New Horizons
NetWare 5 CNE
1999 – 1999
3COM Corporation
NetBuilder Routers
1997 – 1997
May Technical College
Networking and Electronics
1994 – 1995
Full Biography
Approaching 20 years of experience as a Systems Engineer in diverse challenging environments.
I take great pride in taking care of clients in a manner in which they are confident and comfortable with what can often be a very stressful situation for them.
I consider myself an I.T. generalist. Yes, that's right. I am a, "Jack of all trades, and master of none" type. I have a very wide I.T. knowledge and background having covered all angles of the industry at one time or another. If you are looking for someone to be the end-all expert on one single technology, then I'm not your man. Having said that, with my overall knowledge, I have the ability to ramp up quickly on any given task or technology.
Overall I am a problem solver who holds the client experience at the highest level while providing the technical expertise needed to get the job done.
RECRUITERS: I have always made it a personal policy to entertain all opportunities in my geographic areas of interest. Currently the greater Indianapolis area opportunities would interest me.
Languages
No Languages shown