Gilbert Gonzalez
IT Consultant
  • Winthrop,
  • Massachusetts,
  • United States
Member Since: 2010/10/05
Industry: Computer & IT
Tech Certifications:
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Professional Background
Senior Systems Analyst / Technical Task Lead / IT Support
Vistronix Intelligence & Technology Solutions
December 2007 – Present
a) Manage the IT Support projects and tasks for the Emergency Response contract with the US EPA.
- In the summer of 2010 successfully completed the roll out/conversion of user's desktops to portable laptops.
- Managed the encryption of about 600 laptops.
- Supervised the upgrade from Microsoft Office 2003 to 2007 for more than 800 users.
- Participated in the planning and execution of the Level A exercises for the Emergency Response Team in 2008, 2009, 2010, 2012, 2013, 2014, and 2015.
- Managed the relocation and set up of all Information Technology equipment to a new building at the end of 2009 and beginning 2010.
- Lead the equipment and software licenses inventory project.
- Managed the manual updates for security and productivity software, and Operating Systems, for the computers of more than 800 users.
- Supervised the upgrade and move of the Regional Emergency Operations Center.
b) Provide expert level technical support to the Emergency Response Team of the US EPA.
c) Created, maintained and documented all standard images for Windows XP and Windows 7.
d) Provided Microsoft Office 2003,2007 and Office 365 training for users.
e) Manage a team of technicians and follow up on tasks assigned to the team.
f) Research and provide analysis of new technology advances.

Worked remotely from Dominican Republic from November 2010 to August 2011, providing expert-level IT support to the Emergency Response team.
IT Consultant
Self Employed
February 1999 – Present
- Worked on a Virtual Private Network and Local Area Network restructuring project for the Old Cambridge Baptist Church and their Non-for-profit organizations.
- Also provide IT Support to the following small ventures: DeezShirts.com, Import-Evolution.com, Vecina Beauty Supply, Old Cambridge Baptist Church and their Non-for-profit organizations, Abotonada.com, Jose Mateo Ballet Theater, and other particulars.
- Setting up Wireless and Wired Local Area Networks.
- Troubleshoot general IT Hardware and software applications.
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Education
University of Phoenix (Online)
Masters of Education
Elementary Education
2006 – 2007
APEC University
Bachelor's (Accredited in the US by WES.org)
Computer Systems Engineering
1996 – 2002
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Full Biography

Qualifications:
- Close to sixteen (16) years of experience in Information Technology with an emphasis in customer service.
- Experience managing teams of IT professionals, technicians and skilled workers.
- Excellent troubleshooting and problem-solving skills using logical reasoning.
- Quick learner of any new tasks and/or technologies.
- Proven experience in network/hardware/Operating System troubleshooting and management, Application development (Programming), Technical Support and Help Desk over the phone, Computer Assembly, System integrations, GPS systems, and mobile phones.

Skills:
- Project management.
- Standard OS Image building, maintenance, and deployment.
- Technical documentation.
- Microsoft’s Active Directory and Exchange, IBM’s Lotus Notes.
- Cloud technologies: Office365 (Sharepoint, OneDrive)
- Programming Languages: Delphi, Visual Basic, VBScript, HTML, COBOL.
- Data warehousing, auditing tools, and Business Intelligence: MS SQL, PL/SQL, COGNOS, COBIT, ACL, Informix, Oracle, and Visual FoxPro.
- Wireless Networking, TCP/IP, LAN, WAN, Routers, Switches, Cabling and Network set up and configuration.
- Electronics and Cell Phones technical support; such as: Blackberry devices, iPhones, Android phones, Palms, Pocket PCs, GPS Units, Satellite Modems and phones, and management utilities (MaaS360 MDM tools).

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Languages
Spanish
Native or Bilingual Proficiency
English
Native or Bilingual Proficiency
Portuguese
Limited Working Proficiency

Level Progress

Current: Level 1
Gilbert needs 2,168 points to level up.
LVL 2
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