amberblack
Community & Onboarding Coordinator
  • United States of America
Member Since: 2012/04/02
Tech Certifications:

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Professional Background
Community & Onboarding Coordinator
Experts Exchange
June 2015 – Present
- Email, chat, phone calls with members
- Working with Onboarding team to create a new member experience
- Metrics calculation and analysis
- Reach out to members to resolve questions and issues
- Communicate with new members to introduce them to the site
Engagement & Retention Specialist
Experts Exchange
March 2014 – June 2015
- Pioneered initiatives to engage and retain members
- Email marketing
- Presented metrics to stakeholders
- Revamped corporate account experience
- Product Owner on scrum team for engagement and retention projects
Customer Support Specialist
Experts Exchange
April 2012 – March 2014
- Respond to credit card disputes
- Email, chat, and phone calls with members
- Customer assistance with site and account issues
- Corporate account management
- Payment processing
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Education
California Polytechnic State University-San Luis Obispo
2007 – 2011
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Full Biography

My name is Amber Vogt and I’m the Community and Onboarding Coordinator at Experts Exchange. In my role I get the opportunity to interact with both the members and the community, which I love about my job! After I graduated from college I began working at Experts Exchange, and I’m passionate about being a part of this great community.

Feel free to message me with any questions you have about the site, I’m happy to help!
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Are you new to EE, or the question asking process? Join in on our upcoming webinar designed to help new members be successful on Experts Exchange!

Solved! How to Ask Better Questions on Experts Exchange
Thursday, March 24th, 2016
10am Pacific Time
Register now!
https://attendee.gotowebinar.com/register/7393337559012193281

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Level Progress

Current: Level 1
amberblack needs 3,113 points to level up.
LVL 2
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