Provide a quick, creative biography in 140 characters or less.
More bio•Developing new IT related standards, norms, usage policies and implementing them across the organization
•Installing, configuring, maintaining systems, implementing group policies and monitoring security tools
•Handling troubleshooting of servers, desktops & laptops, creating users & group and allotting permissions
•Troubleshooting the problems pertaining to Windows operating system, workstation, network & system performance, application conflicts and bugs
•Supervising daily operations, ensuring that infrastructure is running with high degree of reliability and availability
•Assessing system capabilities, identifying limitations, evaluating and recommending solution to meet the business needs
•Ensuring ownership of incidents, service requests, problems, change, availability and configuration management
•Closing incidents after verification from users & defining and planning separate procedures for major incidents
•Restoring normal service as soon as possible based on customer’s perspective and within defined SLA