Joseph OLoughlin
IT Support Specialist
  • Dublin,
  • Ireland
Member Since: 1999/10/05
Industry: Computer & IT
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Points this month0
Total points250,311
Questions: 24
Solutions: 273
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Group Discussions: 4
Professional Background
IT Support Specialist
Tangiers Consulting Services Ltd
September 2014 – Present
Technical Support Engineer
Ergo
September 2014 – October 2014
Student
New Horizons Ireland
June 2014 – August 2014
IT Consultant
Glenafana
March 2014 – May 2014
IT Contractor for PFH at Abtran
Senior Support Engineer
PFH Technology Group
November 2013 – April 2014
Technical Support
Creative Training Limited
August 2013 – October 2013
Set up classrooms, networks, firewalls and remote management.
Recommended Dyn's "The Internet Guide" DNS filtering service as a Facebook blocking solution
IT Tutor
Clane College
September 2012 – August 2013
Successfully thought the CompTIA A+
Senior Systems Engineer
Diacom Computer Telephony
May 2012 – July 2012
Supporting
• HP Server Hardware
• all versions of Windows Server and Client
• Virtual machines on VMWare ESXi, HyperV and Virtual PC.
• Terminal Server and Citrix
• Patch Management using Kaseya
• Network Troubleshooting, incl. Firewall rules
• Antivirus (both prevention and clearing infected systems)
• all versions of Office including Office 365
• various email platforms including Exchange, mDaemon, Office 365
IT Consultant
BNC
January 2012 – April 2012
Technical Support - see description of Diacom/BNC
Datacenter Manager
Valentia Technologies
November 2006 – August 2007
Maintaining the physical and virtual networks and servers hosted at DataElectric

Created custom Vista image to incorporating the drivers for specialised tablet pc hardware and gsm communications devices.
Contractor - Helpdesk
Dept of Finance
May 2006 – November 2006
Servicing printers, desktop roll-out, installing applications, and a variety of support tasks, across multiple sites.
Senior Network Operating System Analyst
Dell
August 2000 – April 2006
2002 till April 2006
Senior (L3) Analyst: Dell

•      Appointed to provide 2nd and 3rd line support as the escalation point for complex cases
•      Responsible for all aspects of hardware, services, network and enterprise support
•      Maintained and supported SCSI and SAN clusters, Network Attached Storage (NAS), backup software, Dell PowerConnect, Network Load Balancing (NLB) solutions, teaming, vlans, dns, wins, ntp, diagnosing rpc failures, analysing cluster logs and carrying out root cause analysis
•      Programming project using Visual Basic and VBA macros making logistics savings

2000 to 2002      
Server Support Analyst: Dell

•      Delivered of an effective customer service and fault resolution, through both front-line and Level 2, supporting both customers and field engineers.
•      Named technical contact for Microsoft Ireland's Network Operating Center, having helped save the contract
Senior Helpdesk Analyst
Compaq
January 1998 – August 2000
Technical support to an expert level (L3).

Promoted through several roles.

Responsible for providing support to Citibank, Motorola and Microsoft and other helpdesks by virtue of a Shared Service Desk.

Involved in handovers from deployment teams, due diligence exercises, interviewing penitential hires.

Developed a knowledge base for the Citibank helpdesk, with the preservation of security and access control lists preserved when replicated over an extranet across different security domains.
Senior Helpdesk Analyst
Digital
December 1996 – December 1997
See description for Compaq
Technical Manager
Naas Computer Centre
1993 – 1995
Multivendor customer service.

As second person in Ireland to obtain membership of the Institute of Network professionals, installed, maintained and upgraded Novell Networks nationwide.
Support Programmer
Warwick BEPOS
1992 – 1991
Supported components of an accounts system developed in KCML basic, that handled drawback from ICL, Kerridge and other vendor's tills.
Support Programmer
TNT
1989 – 1991
Information Builders Focus, IBM Rexx and IBM PS/2 on VM/370

Programming, sales promotion back-end, data aggregation, replication, reconciliation, help-desk, audit, archiving, reports, print management.

Made presentations at board level on events that resulted in stock price movements.
Fireball Analyst and Visual Basic programmer
British Gas
1989 – 1988
Produced imperial evidence that justified the recalculation (the application of an new formula developed by supervisor/physicist Frank Roper) of the safety distances around gas storage containers.
Computer Operator / Sales Order Processing / Credit Control
Piher
1987 – 1987
Implemented the migration between incompatible computer systems using Monarch to transform data.
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Education
New Horizons
Computer Programming/Programmer, General
2014 – 2014
Harvest
Executive Development
2013 – 2013
Dublin Business School
Advanced Networking and Cloud Computing
Information Technology
2012 – 2013
National College of Ireland
BA Hons HRD
HR
2008 – 2011
Foras Training
JEB/EDI
Training
2007 – 2008
Train the IT Trainer
2007 – 2008
Brunel University
Physics
1988 – 1989
Institute of Technology, Carlow
National Certificate (NCEA)
Computing
1985 – 1987
Newbridge College
Leaving & Intermediate Certificates
General Education
1979 – 1985
Train the IT Trainer
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Full Biography

senior Engineer at Hibernia Evros

Languages
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Level Progress

Current: Level 11
Joseph needs 37,689 points to level up.
LVL 12
  • Overall
    11
  • Windows XP
    5
  • Windows Server 2003
    3
  • Networking
    3
  • Windows OS
    2
  • Windows 7
    2
  • Windows Server 2008
    2
  • Outlook
    2
  • Software
    2
  • Networking Hardware-Other
    2
  • Microsoft Word
    2
  • Active Directory
    2
  • Windows Server 2012
    2
  • Operating Systems
    2
  • Microsoft Legacy OS
    2
  • Microsoft DOS
    1
  • Exchange
    1
  • Cloud Computing
    1
  • Miscellaneous
    1
  • Hardware
    1
  • Windows Networking
    1
  • Microsoft Office
    1
  • Networking Protocols
    1
  • Dell
    1
  • OS Security
    1
  • Storage Software
    1
  • SBS
    1
  • Laptops Notebooks
    1
  • Microsoft Applications
    1
  • Storage
    1
  • Displays / Monitors
    1
  • Switches / Hubs
    1
  • Office 365
    1
  • Windows 8
    1
  • Components
    1
  • Document Management
    1
  • Web Development
    1
  • VMware
    1
  • Routers
    1
  • Network Security
    1
  • Security
    1
  • TCP/IP
    1
  • Network Analysis
    1
  • Fonts Typography
    1
  • MultiMedia Applications
    1
  • Databases
    1
  • DNS
    1
  • Apache Web Server
    1
  • DHCP
    1
  • Email Clients
    1
  • Email Software
    1
  • Linux Networking
    1
  • Microsoft IIS Web Server
    1
  • Oracle Database
    1
  • Remote Access
    1
  • System Utilities
    1
  • WCF
    1
  • Web Applications
    1
  • Web Components
    1
  • Wireless Hardware
    1

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