Alex Juchniewicz
  • Cypress,
  • Texas,
  • United States of America
Member Since: 2008/05/12
Tech Certifications:

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Professional Background
Customer Success Engineer
Pantheon.io
Remote
● Liaison between Pantheon clients and internal teams to improve overall experience for users, customers, and team
● Providing technical guidance, customer relationship management and CMS expertise for all customer groups
● Writing and updating technical documentation
● Managing client support tickets via Desk.com and one-on-one support calls
● Extensive knowledge of Git, Atom, Sculpin, and GitHub
● Migration of over 50+ sites into the Pantheon system including Enterprise level WordPress installations
● Attending WordCamps on behalf of Pantheon
Customer Success Engineer
Pagely.com
Remote
● Performing website migrations from other companies (such as WPEngine, BlueHost, GoDaddy, etc) to Pagely
● Responding to client tickets using ZenDesk for troubleshooting and sales
● Managing CDN, DNS, for our clients through MaxCDN and DynectDNS management services
● Update themes, plugins, and assist in client requests for changes to their WordPress site
● Work on documentation such as FAQ on our website and internal resources to keep information up-to-date
● Importing and exporting databases using the command line or phpMyAdmin
● Troubleshooting and debugging WordPress using command line, wp-config.php, WP-CLI, and other tools
Internet Marketing Specialist
Access Publishing
Paso Robles, CA
● Manage 60+ client websites to include scheduled backups, technical updates, addition of content, pages, and plugins.
● Design and implement WordPress sites using Photoshop for logo and marketing designs.
● Create and launch email marketing campaigns using MailChimp
● Research and strategize keywords using Google Keyword Planner, Google Analytics & SEO Optimization
● Domain name, web hosting setup and email management for clients
● Project Management using Work[etc]
● Cross browser testing and bug filing for quality assurance
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Education
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Full Biography

Confident, professional, relationship-driven communicator able to bring balance to client needs and internal team
responsibilities; focused on serving both the customer and team, collectively and/or individually. Extensive technical
knowledge and understanding of the WordPress development and design process with ability to handle variant levels of
escalations as they arise through the life of a project. Self-managed, driven, and fully committed team member.

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