Andrew Voytas
Systems Support Analyst IV
  • Katy,
  • Texas,
  • United States
Member Since: 2016/02/23
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Professional Background
Website Designer \ Owner
Black Dot Designs
June 2009 – Present
• Fluent in HTML, CSS, Dreamweaver, Photoshop, and Illustrator.
• Designs, codes, and implements websites.
• Creates graphics, logos, and modifies pictures for website implementation.
• Trains junior web designers on website design, HTML, CSS, and content implementation.

Please visit http://blackdotdesigns.com/portfolio to view my portfolio.
Systems Support Analyst IV
City of Houston
December 2007 – Present
Server Support Technician (Feb. 2015 – Present)
Desktop Support Technician (June 2009 – Jan. 2015)
Help Desk Technician (Dec. 2007 – May 2009)

• Able to isolate issues, replace, and reassemble all hardware parts on servers, desktops, laptops, and printers.
• Install, troubleshoot, and resolve software issues to include but not limited to:
 - Windows Server  2003 - 2012R2
 - Windows XP - 8.1
 - MS Office Suite 2003 - 2013
 - Various FTP Clients (Windows Server FTP, FileZilla, CuteFTP, Hosted FTP)
 - Various VPN Clients (Cisco, NetMotion)
 - All Adobe software applications
 - HEAT, ITSM, and Service Now Ticketing Systems
 - S.A.P      
 - Effectively utilize multiple remote desktop tools.  (RDP, SCCM, ASG, Lync, join.me)
• Fluent in Active Directory management. Able to create, modify, and delete user, group, and computer objects.
• Successfully performed several server side data migrations.
• Proficient in network drive organization, permissions, and cleanup.
• Perform data restores on a regular basis.
• Familiar with Hyper-V Manager and VMWare.
• Working knowledge of PowerShell.
• Provide excellent customer service.
• Able to effectively communicate with both nontechnical users and IT Professionals.
• Provide end-user and technical training.
• Project lead in several PC deployments and OS upgrades.
• Handle special projects while balancing daily responsibilities as assigned.
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Full Biography

To live in the moment taking full advantage of every situation that crosses my path.

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Level Progress

Current: Level 3
Andrew needs 1,083 points to level up.
LVL 4
  • Overall
    3
  • Content Management
    3
  • Powershell
    3

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