Bradley Dorrance
Help Desk Analyst
  • Woodstock Central,
  • Ontario,
  • Canada
Member Since: 2015/02/17
Industry: Communication
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Full Biography

I have a degree and about a decade of work in social services. During a protracted illness, I taught myself how to build and maintain computers and small networks. This trial and error process was expensive, since I managed to break plenty of hardware along the way.

I love operating systems of all flavours. I started in Unix and DOS more than 20 years ago, then moved to Windows 3.1 and have used pretty much every Microsoft OS. At home, I use two different versions of Windows, Mac OSX, Kubuntu, Android and iOS. This is a good thing, since I'm a desktop support specialist for a mid-sized telecom company, and I need to be on top of configuration and troubleshooting for all of these platforms.

Stuff I support on a daily basis:

* Hosted Exchange, IMAP and POP messaging
* Hosted Phone and PBX systems
* VOIP for residential and business customers
* Telecom solutions for major financial institutions, and retail chains, including managed Cisco routers
* Web hosting
* Residential DSL, cable, fibre and wireless Internet services
* Mobile phone services
* Cable television

Work presents daily opportunities to learn new technology and enhance customer service skills. Hopefully we can help each other.

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Languages
English
Native or Bilingual Proficiency
Spanish
Limited Working Proficiency

Level Progress

Current: Level 2
Bradley needs 4,816 points to level up.
LVL 3
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  • Hardware
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  • Windows 10
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  • Adobe Flash
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  • Android
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  • Microsoft Legacy OS
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