William Polymenakos
Vice President, Partner
Member Since: 2003/06/12
Tech Certifications:

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Professional Background
Vice President, Partner
Colden Company Inc.
April 2009 – Present
Our core business is in providing excellent customer service. We are information technology specialists. We understand how critical it is to have a well-functioning IT infrastructure in your organization. All of our employees undergo a rigorous customer service training program regardless of their position in the company. We pride ourselves in providing best-in-class service for our valued customers, or as we call them, our partners.

At The Colden Company Inc. we understand technology. We are certified in many technical areas. Beyond our technical expertise, our methodology is different than the competition. We strive to build long-term relationships with our partners and we do this by providing value. Contact us today to find out how we can be of service to you, whether it is our disaster recovery services, managed services or just finding a solution to a problem in your office.

While servicing our partners, our goal is to solve your business problem, not push any specific vendor's solutions. We work with many vendors and conduct ourselves as an advocate for your business.
Director of Professional Services
Permessa Corporation (formerly DYS Analytics, Inc.)
January 2008 – March 2009
Permessa is the global leader in optimizing messaging infrastructure for business. Our solutions provide customers with enterprise-class products and services that manage today's top messaging platforms, enabling corporate IT to take control of their IBM Lotus Notes, Domino, Sametime, QuickPlace, Quickr and Microsoft Exchange enterprise messaging networks. Permessa’s solutions dramatically reduce administration costs, improve quality of service, create and enforce messaging policies, strengthen security and resolve delivery issues associated with mission-critical enterprise-wide messaging systems.
Project Manager
Peters & Associates Inc.
April 2007 – December 2007
* Handle client contact for all project-level communications.
* Accurately forecast timing and associated costs across a range of projects.
* Proficiency in formal project management methods, including scope creation and management, work breakdown development, internal documentation, and external communications.
* Handle an interactive project from initial client contact (scope, budget development, etc.) through inception and implementation, from both technical and strategic standpoints.
* Apply principles of management consulting, user experience, technology and business development.
* Operate day-to-day with an emphasis on building and maintaining productive and profitable relationships with client business unit managers and executive leaders across the organization.
CIO/Director of Technology
Ecker Enterprises, Inc.
March 2002 – April 2007
* Dramatically improved the quality of IT service throughout the organization, eliminating downtime, managing capacity, ensuring that business systems kept up with business demand.
* Developed and implemented stronger and more efficient end user support.
* Managed implementation of substantial infrastructure improvements.
* Responsible for systems support policies, procedures and vendor contact, negotiation and relations.
* Personally aligned the entire IT department with business initiatives and ended a period of independent operation that stifled organizational growth and technological innovation.
* Substantially reduced costs by upgrading costly old technology requiring extensive maintenance, negotiating contracts for cellular service, regular phone service, WAN connections and support provider services.
* Led projects to develop and implement many new applications that addressed business processes and concerns expressed by senior managers and end users.
Senior Consultant/Sales Engineer
DYS Analytics, Inc. (now Permessa Corporation)
March 2000 – April 2001
* Responsible for providing pre- and post-sales technical activities in the sale of their CONTROL! Suite of analytical tools for Lotus Notes/Domino replication and messaging traffic and topology analysis. Interacted with potential and existing Fortune 1000 customers utilizing technical presentations, product demonstrations, written and verbal technical support and customized product training.
* Developed and implemented the complete methodology for production and delivery of CONTROL! Diagnostic Services-a pre-sale tool-assisted consulting service that was designed to show the value of the suite and streamline development of a Return on Investment (ROI) analysis for the customer.
* Provided Quality Assurance services for all new product versions to ensure delivery of a reliable product to consumers.
* Performed and thoroughly documented detailed infrastructure analysis and produced thorough, clear written technical documentation.
Lead Technology Analyst, Corporate Division
SmithKline Beecham Pharmaceuticals (now GlaxoSmithKline plc)
1997 – March 2000
* Team member responsible for designing enterprise information systems architecture for eventual adoption across SmithKline Beecham worldwide. Participated in the operating system architecture design based on Microsoft Windows NT Server 3.5/4.0. Key role in updating this architecture in support of Microsoft Windows 2000 Server.
* Provided support to business units across the enterprise during the various stages of design and implementation of architecture.
* Responsible for providing analysis and recommendation of Windows NT Server enterprise management tools.
Principal Analyst, R&D Division
SmithKline Beecham Pharmaceuticals (now GlaxoSmithKline plc)
1994 – 1996
* Member of a team of seven analysts responsible for maintaining 24 X7 operation of a complex distributed client/server infrastructure servicing approximately 6,000 clients worldwide.
* Personally was responsible for functioning as a liaison between other members of the group to guarantee consistent support practices and procedures on a worldwide basis, resolving complex desktop client issues going beyond the scope of outsourced support groups, acting as secondary support analyst for Digital PATHWORKS servers and one of two primary hardware/software support analysts for Lotus Notes servers.
* Coordinated efforts and acted as primary technical analyst in the resolution of severe systems performance issues at a WAN connected client site, resulting in two SmithKline Beecham Bronze IMPACT awards in recognition of "taking initiative and extraordinary effort" in the resolution of these issues.
Systems Engineer/Consultant, R&D Division
SmithKline Beecham Pharmaceuticals (now GlaxoSmithKline plc)
1990 – 1993
Managed the support group responsible for the maintenance of and installation of 3,000 IBM and compatible PC’s and Macintosh microcomputers.
Engineer's Assistant, Computer Modeling and Simulation
E.I. du Pont de Nemours & Company
1989 – 1989
Developed and modified minicomputer applications in VAX FORTRAN and DCL.  Revitalized and streamlined existing code to improve efficiency and incorporate more advanced mathematical techniques.  Designed a VMS DCL scalable help system front end that was awarded a Du Pont Extra Mile Award.
Assistant to Director of Information Systems/Services
University of Pennsylvania
1987 – 1988
Maintained approximately thirty standalone IBM microcomputers.  Installed new hardware and software, maintained existing installed base of hardware and software, expanded installed base to twice its original size, provided user assistance and training, ordered and kept accurate inventory of equipment and parts.
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Education
Drexel University
Computer Science, minor in Information Systems
1988 – 1991
Upper Darby High School
1984 – 1988
Lake Forest Corporate Education
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Full Biography

Top–performing, solutions–driven technology leader with 20+ years experience in a wide range of tactical and strategic roles.  Strong leader with proven turn-around success, technical innovation to achieve budget reductions.  Hands on leader with experienced delivery of application development, database architecture, business intelligence, infrastructure efforts, and partner relationship management. Decisive, detail and results–oriented professional with the ability to identify business needs and provide technology to meet those needs. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit.  Trusted advisor to CEO, CFO, and business leaders.

KEY SKILLS

* Meeting the needs of businesses and knowledgeable of business processes.
* Outstanding background in collaborating with outside vendors and consultants.
* Experience in smaller working environments that require more of an entrepreneurial approach.
* Internet, Intranets and ERP implementation and management experience.
* Successful in adapting IT organizations to meet the developing needs of the business.
* Down to earth individual who sees the big picture and is willing to take risks to move things forward.
* Extensive success in IT management and IT project management.
* Strong leader, manager and strategic thinker who is dedicated and passionate about his work.
* Exceptional abilities in solving problems. Very creative in resolving technical issues.
* Results, goal and objective and deadline oriented individual.

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