Bryon H
Senior Technical Support Analyst
  • United States of America
Member Since: 2010/02/01
Industry: Consulting
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Professional Background
Senior Technical Support Analyst
The Reserves Network
September 2002 – Present
Cleveland, OH
Customs Clearance Officer
US Army
August 1996 – August 2002
Worldwide
Customs Clearance Officer
US Army
August 1996 – August 2002
Worldwide
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Education
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Full Biography

About Me:
At age 11, my parents bought a Tandy 1000 desktop computer for about $1500.  That night, after they went to bed, I had it completely taken apart, to see what I could learn.  I had the rest of my life to get it put back together - as my parents would probably have killed me if it didn’t work when they woke up.  When you learn under that kind of pressure at an early age, you "really" learn :)

This set me up for hands-on learning, which is really the best way.  The instructors in all of the MCSE classes I've attended were all "book smart" and not much hands-on experience at all, I found that I passed the tests based on my own experience and the classes themselves were more valued for the chance to take a few hours break from work, and entertainment.

I graduated HS in 1996 and immediately went into the Army at age 17.  I had 6 wonderful years as a customs clearance officer there.  Although my job didn't have anything to do with computers at that point, technology was my real passion.  After an honorable discharge (opted not to re-up due to current political issues at the time), I found employment at the company I’m still at to this day.  

In my current job, I tend to the needs of about 180 users for a small company, while maintaining a large group of outside clients.  Every minute of my work-time is filled with issues to be fixed.  I can't get on EE much while at work, so if I don't reply to your questions right away, just understand that I am busy with other clients and I WILL get back to you ASAP.

I’m in this line of work primarily because I like the feeling of helping people, and enjoy the feeling of being the one to fix their problems.  I sense the energy from people in these situations and, it's a sort of high that I’m addicted to.  This is the reason I’m on EE as well as to gain as much experience as humanly possible.

Experts-Exchange History:
While not new to EE as a lurker, I did sign up to be an expert in February 2010.  I didn’t really start answering questions until late March 2010, and my first answer was accepted on March 28th 2010.  From that point forward, I was pretty much addicted to EE.  The decompression time I used to spend after work playing RuneScape, has pretty much been replaced by EE.  Yes I said RuneScape, it's not just for kids anymore :) )

Like RuneScape, I enjoy the challenge of completing a set of stated goals.  In RS this was getting the quest cape, which took months.  I will usually stop at nothing to attain a list of goals.

In EE these are some of my current goals:

- no current goals other than to help as many people as possible.  expecting first child shortly which kind of takes away from EE time

I haven't found a list of EE milestones readily available for me to peruse, so I decided to list them here and keep them updated for my own future reference:

EE Milestones
===========
2011/04/19 - First child born, first Noob Dad certificate
2011/04/11 - First Wizard Certificate (Exchange) - (2nd question answered since 09/2010)
2011/01/01 - Placed 6th for Rookie of the Year 2010 with 1,120,967 points
2011/01/01 - 2010 Most Points by a Rookie:  Windows XP, Windows 7, Windows Vista, Remote Desktop
2010/09/01 - going to have a baby (!), experts-exchange to take a backburner for a bit :/
2010/08/25 - Tenth Master Certificate (Active Directory)
2010/08/23 - Genius - Member Rank, 1,000,282 total points
2010/07/28 - exactly 4 months from first solution - 901,543 overall points, 9 masters, 3 guru's, 558th of 108,318 experts
2010/07/27 - Ninth Master Certificate (Microsoft OS)
2010/07/25 - Eighth Master Certificate (RDP/TS)
2010/07/15 - 2010 2nd Quarter Hot Shot - on track to Rookie of the Year
2010/06/23 - Third Guru Certificate (Windows 2003 Server)
2010/06/19 - Seventh Master Certificate (Windows 7)
2010/06/03 - Second Guru Certificate (Exchange)
2010/05/31 - Sixth Master Certificate (SBS Server)
2010/05/29 - Fifth Master Certificate (Outlook)
2010/05/11 - Sage - Member Rank
2010/04/30 - Fourth Master Certificate (Windows Server 2008)
2010/04/29 - First Guru Certificate (Windows XP)
2010/04/22 - Wizard - Member Rank
2010/04/21 - Third Master certificate (Exchange Email Server)
2010/04/12 - Second Master Certificate (Windows 2003 Server)
2010/04/07 - Guru - Member Rank
2010/03/29 - First Master Certificate (Windows XP)
2010/03/28 - Master - Member Rank
2010/03/28 - First accepted solution
2010/02/01 - Joined EE

Email Me:
If you want to contact me directly, you can reach me by sending an email to Bryon followed by the "at" sign followed by thereservesnetwork followed by "dot" followed by com  (sorry for writing it like that, but I like to avoid spam).  NOTE:  I will respond to your emails, but I won't typically answer technical questions.  Those should be posted on EE for the benefit of all.


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Level Progress

Current: Level 24
Bryon needs 40,183 points to level up.
LVL 25
  • Overall
    24
  • Exchange
    12
  • Windows XP
    11
  • Windows Server 2003
    11
  • Windows 7
    8
  • Windows Server 2008
    8
  • Outlook
    7
  • SBS
    7
  • Microsoft Server OS
    7
  • Microsoft Legacy OS
    5
  • Active Directory
    5
  • Email Protocols
    5
  • Windows OS
    5
  • Windows Vista
    4
  • Web Browsers
    4
  • Laptops Notebooks
    4
  • DNS
    4
  • Email Servers
    3
  • OS Security
    3
  • Networking
    3
  • Internet Explorer (IE)
    3
  • Anti-Virus Apps
    3
  • System Utilities
    3
  • Components
    3
  • Hardware
    3
  • Windows Networking
    3
  • Microsoft IIS Web Server
    3
  • Storage Software
    3
  • Storage Hardware
    3
  • Microsoft Applications
    3
  • Printers and Scanners
    3
  • Server Hardware
    2
  • Microsoft Office
    2
  • PC
    2
  • Routers
    2
  • Storage
    2
  • Remote Access
    2
  • Windows 2000
    2
  • Project Management
    2
  • Networking Hardware-Other
    2
  • VPN
    2
  • SSL / HTTPS
    2
  • Security
    2
  • Networking Protocols
    2
  • Microsoft DOS
    2
  • Network Operations
    2
  • Mac OS X
    2
  • Encryption
    2
  • Hardware Firewalls
    2
  • Vulnerabilities
    2
  • Software
    2
  • Databases
    2
  • Email Clients
    1
  • Microsoft Server Apps
    1
  • Peripherals
    1
  • Microsoft Development
    1
  • Server Software
    1
  • Windows Batch
    1
  • Wireless Hardware
    1
  • AntiSpam
    1
  • File Sharing Software
    1
  • Miscellaneous
    1
  • Wireless Networking
    1
  • Smartphones
    1
  • Desktops
    1
  • Firefox
    1
  • Displays / Monitors
    1
  • TCP/IP
    1
  • BlackBerry Programming
    1
  • Broadband
    1
  • Operating Systems
    1
  • Programming Languages-Other
    1
  • VMware
    1
  • DHCP
    1
  • Home Theaters
    1
  • Acronis
    1
  • Chat / IM
    1
  • SSH / Telnet Software
    1
  • PHP
    1
  • Linux Distributions
    1
  • Software Firewalls
    1
  • Apple Hardware
    1
  • Disaster Recovery
    1
  • Network Analysis
    1
  • Digital Cameras / Camcorders
    1
  • Anti-Spyware
    1
  • .NET Programming
    1
  • Network Architecture
    1
  • BlackBerry
    1
  • Adobe Creative Suite CS
    1
  • Internet Marketing
    1
  • Microsoft SharePoint
    1
  • Network Management
    1
  • Virtualization
    1
  • IT Administration
    1
  • Microsoft SQL Server 2005
    1
  • Microsoft Virtual Server
    1
  • Microsoft Word
    1
  • iPhone
    1
  • VB Script
    1
  • Adobe Acrobat
    1
  • Digital Audio
    1
  • HTTP Protocol
    1
  • Internet / Email Software
    1
  • Mailchimp
    1
  • Network Security
    1
  • Powershell
    1
  • RAID
    1
  • Switches / Hubs
    1
  • Unix OS
    1
  • Voice Over IP
    1
  • Windows Live Mail
    1