Charles Nickerson
Customer Service Retention Specialist
- San Luis Obispo,
- California,
- United States of America
Member Since: 2013/12/09
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Professional Background
Customer Service Retention Specialist
Experts Exchange
December 2013 – Present
SLO, CA
Provide customer service to Experts Exchange (EE) members. This includes; provide account assistance and website support for members, identify unused EE services to further members participation in the EE community to assist in their professional development and aid in making them more proficient with EE tools that are provided in EE membership.
Sr. Park Aid- IT help
California State Parks
January 2012 – December 2013
Hearst Castle, San Simeon, California
IT support and Purchasing officer for IT department for the Central Coast District of California State Parks. ATR (Agency Telecommunications Representative) for San Luis Coast District of State Parks. Developed multimedia presentations for Maintenance Dept. to meet California State guidelines for safety standards and requirements. Assisted in migrating San Luis Coast District domain into California State Employees domain. Worked with senior park staff, State Park Rangers and Interpreters in maintaining and sharing of information necessary in preserving daily work flow and achieving state parks mission to preserve and promote Hearst Castle and surrounding environmental resources and numerous State Parks hear on the Central Coast of California. The district is tasked with operating all parks from Limekiln to Morro Bay Estuary/ Montana De Oro State Park.
Education
CSU Monterey Bay
Teaching Credential, CLAD:
Education, Educational Technology
2000 – 2002
CSU Chico
BA
Liberal Studies, Educational Technology
1998 – 2000
Cuesta Community College
AA
General Studies, Education
1997 – 1998
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