Calvin Paxson
Premier Services Technical Support Manager
Member Since: 2006/06/27
Tech Certifications:
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Points this month7
Total points12,135
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Solutions: 4
Articles: 1
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Professional Background
Premier Services Technical Support Manager
VMware
November 2013 – Present
- Work with field teams to provide white glove service to VMware's largest customers
- Lead and develop team including hiring, professional development and project work
- Design, develop, improve and implement processes, systems and technology to support global company goals and values
- Involvement in global strategic initiatives

Leading a group of exceptional senior engineers in a technically challenging space.  With a focus on technical and career development this team works hard to provide a superior customer support experience for VMware's most strategic customers.
Senior Premier Services Engineer
VMware
November 2011 – Present
Provide resolution for technical support issues with large Mission Critical  & Business Critical Support customers
Point person for escalated cases driving cases to final resolution
Act as project manager for Serenity account management portal
Operate as managerial backup when needed
Assist co-workers with cases acting as peer leader among multiple teams
Deliver recommendations for improving business and ESAT as part of thought leaders group
Monitor Premier Services end of day process
Technical Support Engineer
VMware
September 2010 – November 2011
Case resolution and satisfaction for Production customers
Pioneered support of ESXi 5.0
Led Brain Trust meeting to provide technical assistance, best practices and case management
Multiple top closer and top CSAT awards
Senior Network Engineer
Envision Networks
November 2008 – September 2010
Supported clients between 3 and 1500 users
Built sustainable systems that did not require constant maintenance lowering cost to customers
Self-directed all assignments required little to no supervision
Designed server and network infrastructure for small and large clients using industry best practices
Worked closely with managers, administrators and end users
Provided customer training

New Horizons Computer Learning Centers
Senior Technical Instructor
New Horizons Computer Learning Centers
January 2005 – January 2008
Instructed 27+ Microsoft courses and 5 CompTIA courses - complete list of courses taught gladly provided upon request.
Maintained average score of 8.6 on scale of 9 on student survey responses.
Mentored new employees
Generated revenue for New Horizons via increased student loyalty.
Network Administrator
New Horizons Computer Learning Centers
January 2005 – January 2006
Created classroom configurations preparing for courses each day
Built web site and email solution
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Education
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Full Biography

SUMMARY OF QUALIFICATIONS
Versatile IT professional with comprehensive technical experience. Adept at implementing technologies resulting in increased security and efficiency. Expertise in information security and network administration.  Record of effectively training technicians and laypersons. Resourceful problem solver and quick learner.  Analytical, diligent, and articulate.

Languages
Spanish
Elementary Proficiency

Level Progress

Current: Level 2
Calvin needs 5,865 points to level up.
LVL 3
  • Overall
    2
  • VMware
    2
  • Network Analysis
    1
  • Networking Hardware-Other
    1
  • Server Hardware
    1