Ted Crow
Senior Product Support Engineer
  • Wapakoneta,
  • Ohio,
  • United States of America
Member Since: 1999/04/22
Industry: Computer & IT
Tech Certifications:
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Provide a quick, creative biography in 140 characters or less.

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Professional Background
Senior Product Support Engineer
Verint Systems, Inc.
September 2013 – Present
Melville, NY
Part of a team responsible for providing advanced Level II support and troubleshooting assistance for both internal Professional Services implementation teams (Systems Engineers/Solution Design Architects) and partnered company engineering and implementation teams.

The team assists as needed with technical issues during product implementation/migrations, helping to identify root causes and/or handling the escalation of the issues to the proper support resources.
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Full Biography

I have been a programmer since 1981, and programmed in dozens of computer languages.  From COBOL and FORTRAN to Visual C++ and Visual Basic.  I have long since moved on to using C# as my primary language.

At my current job, I am part of a team responsible for providing advanced Level II support and troubleshooting assistance for both internal Professional Services implementation teams (Systems Engineers/Solution Design Architects) and partnered company engineering and implementation teams.

The team assists as needed with technical issues during product implementation/migrations, helping to identify root causes and/or handling the escalation of the issues to the proper support resources.

My skills cover a wide range, including Windows, Exchange, SQL, Linux/Unix, all Office versions/applications, most programming languages, most networking topics (Especially TCP/IP) and dozens of other topics I cannot even remember at the moment.

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Level Progress

Current: Level 1
Ted needs 3,970 points to level up.
LVL 2
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