Senior Team Leader, Global Enterprise Services
Vodafone International Services (VIS)
June 2008 – August 2012
Purpose: Service Delivery Planning and Execution and Account Management for a wide range of the company Global business services covering enterprise and consumer business lines of different Vodafone Group accounts. Managing and leading 35 professional engineers experienced in different technologies like Microsoft OS and Services, Databases, UNIX/LINUX OSs, mobile OSs. Service portfolio includes ITIL processes like Incident, problem, request fulfilment, event, change management, continual service improvement, and solutions like financial applications, eLearning, ticketing systems, and company intranet portals
Main Achievements:
• Drove and managed different team and departmental restructuring projects to increase efficiency and effectiveness of people to the business requirements
• Enabled and operated new global business lines (online and Vodafone Global Enterprises) as per the project plans time, quality, and cost
• Enabled and managed the monitoring function project for the enterprise and consumer services business lines
• Built and drove a new service desk function project for the enterprise services to act as the main interface for the whole markets interfaces
• Regularly aligning and managing the budget with the customer for continuous
• Enabled ad operate the UAM (User and Access Management) function project for Vodafone Group technology according to the SOX and finance compliance