Erik Mcfrazier
Owner - Technician
  • United States of America
Member Since: 2009/08/28
Tech Certifications:
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Professional Background
Owner - Technician
Computer Hale
June 2009 – Present
Computerhale: From Computer sales, repair to network design & support. We provide quality work for the home computer user and the small to medium sized business. Go to www.computerhale.com to check out some of our retail items as well as our services and rates.
Assistant Director of IT
Four Seasons Resort Maui
January 2008 – September 2009
Assisted with most aspects of department management, including: network administration, infrastructure planning and maintenance, system implementation and training, budgeting and financial planning. Provided support to end users for computer, Point of Sale, Telecommunications and Audio Visual systems. Responsibilities also included data backup and recovery, server and database maintenance, office organization, as well as process improvement.
IT Analyst
Grand Wailea Resort      & Spa
January 2007 – January 2008
Provide support for computer, Point of Sale, and Telecommunications networks, to staff, as well as network connectivity to resort guests. Duties include; data backup and recovery, server and database maintenance, network administration, system support, department process improvement, installation and configuration of PCs, printers and other technology hardware, complete resolution and escalation of user support calls, troubleshooting queue base printing, and network connectivity, and vendor coordination for system integrity.
Customer Support Analyst
Verizon Northwest Inc                Advanced Products
August 2004 – November 2006
Provided Tier 2 support for internal as well as external customers. Primary duties involve technical support for proprietary software including the interpretation of telephone switch translations and modifying configurations within DMS100, 5ESS and GTD5 switches in Central Offices. Responsible for assisting with the development of a new Technical Support Department; also, acting as liaison for customers by facilitating communication between multiple departments.
Strategy
PC Technician
Strategy Computers
February 2003 – August 2003
Responsible for installation, configuration, repair and maintenance of computer systems, operating systems and software. Built, tested and maintained all Cat5 cabling for training center.
Music Project                           Audio Preservationist
Experience Music Project
June 2002 – October 2002
restore, duplicate and archive audio and video artifacts onto digital media Maintained archiving audio/video equipment. Responsible for preserving and storing extensive audio and video collection
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Education
Shoreline Community College
A.A.A.S.
Digital Audio Engineering
1999 – 2001
Chapman University College
Shoreline Community College
A
Digital Audio Engineering
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Full Biography

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Languages
Spanish
Elementary Proficiency

Level Progress

Current: Level 0
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LVL 1
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