French Culinary Institute
1996 – 2002
►Supervise staff of 4, which includes monitoring and prioritization of day to day help desk requests and project management.
►Telecommunication implementation. Includes project management of Avaya/Lucent Definity switch, with multiple office location. All direct inward dial telephone number assignment, and integrated inbox implementation for unified messaging. (Please see attached project summary)
►Telecommunication management. Managing ordering, installation, and troubleshooting of all data and voice T1 lines.
►HTML project management included initial iteration of web site, and management of vendor selection and all subsequent generations of site. (http://www.frenchculinary.com)
►Statistical analysis and development. Improved web advertising based on source trend analysis.
Through customized data collection and queries, high quality, high yield advertising sites were revealed. This included data collection through form and field management.
►Hands on management of Email list, for improved communication with enrolled and prospective students. Full implementation of EmailLabs / Up-tilt list management software.
►Implementation of credit card acceptance on web site. (Verisign).
►Statistical analysis and report creation of lead pool, based on age and location demographics.
►Campus Management Software (CLASS) management, programming and implementation. Closely worked with Florida based company to address specific needs of user base. Responsible for scheduling and coordinating training, upgrades and Foxfire report generation.
►Network Administration for a 150-user Windows NT network, including software support for all programs used as well as inventory management and security.
►Provide Help desk support for all users
►Hardware and software vendor management including product recommendation, purchasing and invoice approval.
►Vendor selection and project implementation of accounting software package. (MAS-90)