Garry White
SYSTEM ADMINISTRATOR
Member Since: 2015/02/10
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Activity
Professional Background
SYSTEM ADMINISTRATOR
DMI (Digital Management, Inc.)
December 2013 – Present
• Implement group policy objects to allow for enterprise wide STIG implementation.
• Deploy patches to Windows 2008 R2 servers using WSUS 3.0
• Stand up Windows 2008 R2 virtual servers using VMware 5.0 ESX
• Utilize Symantec Backup Exec 2012 for backing up servers via tape backup library
• Implement Active Directory hardening to include separation of network accounts.
• Installed new Windows 2008 R2 Core server for backup domain controller
• Deploy patches to Windows 2008 R2 servers using WSUS 3.0
• Stand up Windows 2008 R2 virtual servers using VMware 5.0 ESX
• Utilize Symantec Backup Exec 2012 for backing up servers via tape backup library
• Implement Active Directory hardening to include separation of network accounts.
• Installed new Windows 2008 R2 Core server for backup domain controller
TIER 2 SUPPORT TECH
DMI (Digital Management, Inc.)
July 2012 – December 2013
• Develop and write new standard operating procedures documents
• Utilize Cisco C40 Video Teleconference Unit for establishing conference calls, liaison between
requestor and AT&T helpdesk for connection issues.
• Create and manage user accounts in Active Directory
• Use BMC Remedy ITSM for management of users tickets created by Tier 1 helpdesk
• Created and provided reports to management for ticket metrics using BMC Remedy ITSM.
• Imaged and deployed new Dell PC’s using Windows 7 DVD’s
• Provide over the phone, remote and desk side support to users for various hardware and
software related problems.
• Assisted user with setting up mailboxes from Exchange server in Microsoft Outlook.
• Utilize Cisco C40 Video Teleconference Unit for establishing conference calls, liaison between
requestor and AT&T helpdesk for connection issues.
• Create and manage user accounts in Active Directory
• Use BMC Remedy ITSM for management of users tickets created by Tier 1 helpdesk
• Created and provided reports to management for ticket metrics using BMC Remedy ITSM.
• Imaged and deployed new Dell PC’s using Windows 7 DVD’s
• Provide over the phone, remote and desk side support to users for various hardware and
software related problems.
• Assisted user with setting up mailboxes from Exchange server in Microsoft Outlook.
Network Tech
FuturTech Consulting, LLC
September 2011 – July 2012
• Met with customers in performing installs of PC’s and printers.
• Performed monthly maintenance on Windows 2003, 2008 servers, and Small Business Server
2011 as established by company policy.
• Worked with customers on setting up email accounts and providing training on use of Office
2010 and Windows 7 at area law firms.
• Provided Smyrna School District staff assistance for resolving computer issues and installing
software for State of Delaware DCAS testing.
• Installed and maintained projectors in numerous classrooms.
• Performed monthly maintenance on Windows 2003, 2008 servers, and Small Business Server
2011 as established by company policy.
• Worked with customers on setting up email accounts and providing training on use of Office
2010 and Windows 7 at area law firms.
• Provided Smyrna School District staff assistance for resolving computer issues and installing
software for State of Delaware DCAS testing.
• Installed and maintained projectors in numerous classrooms.
Desktop Support Tech
Hewlett-Packard/NMCI
April 2009 – September 2011
• Performed accounts resets, password resets and lock/unlock user accounts
• Worked with network personnel to ensure connectivity for users.
• Assisted users with setting up Outlook mailboxes from Microsoft Exchange.
• Used Element software for software package distribution for users.
• Install and repaired Guardian Edge hard disk encryption software.
• Used Active Directory to assign software to users computers
• Used BMC Remedy for use in managing trouble tickets.
• Worked with network personnel to ensure connectivity for users.
• Assisted users with setting up Outlook mailboxes from Microsoft Exchange.
• Used Element software for software package distribution for users.
• Install and repaired Guardian Edge hard disk encryption software.
• Used Active Directory to assign software to users computers
• Used BMC Remedy for use in managing trouble tickets.
Install Technican
S&A IT Services
November 2008 – February 2009
• Worked with S&A IT project managers in replacing old HP printers and installing multifunction models
NETWORK TECHNICIAN
C & D COMPUTERS
October 2007 – August 2008
• Assisted project managers with installation of needed network wiring and layout for new projects and required upgrades as needed.
• Used HP Web Jet Admin 10 for management of all network printers
• Performed wiring of 10 phone lines for use in newly remodeled planning office for Procter and Gamble.
• Installed network infrastructure for new Clean and Go product line for Procter and Gamble.
• Used HP Web Jet Admin 10 for management of all network printers
• Performed wiring of 10 phone lines for use in newly remodeled planning office for Procter and Gamble.
• Installed network infrastructure for new Clean and Go product line for Procter and Gamble.
Education
Delaware Technical Community College
Associates degree
Computer Networking and Security
2005 – 2009
Full Biography
System Administrator/Level 3 Support - responsible for effective provisioning, installation/configuration
Languages
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Level Progress
-
Overall0