Sham Haque
Senior SAP CRM Consultant
- Slough,
- England,
- United Kingdom
Member Since: 2003/09/17
Industry: Manufacturing/Production/Operations
Top Skills:
Tech Certifications:
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Activity
Professional Background
SAP CRM Consultant
LEGO
November 2007 – Present
SAP CRM customizing and consultancy
Working mainly in SAP CRM 7.02 with Loyalty Management (LEGO VIP Program), Marketing and Service - liaising between business and development to ensure enhancements are delivered to time and quality targets
Global contact centre application development for supporting advisors in contact centres on 3 continents to deliver an engaging service with our end consumers across multiple channels and languages.
Just finished implementing a project, delivering CRM and BCM solution for LEGO's contact centres, unifying multiple applications to provide a single application UI for end users.
Working mainly in SAP CRM 7.02 with Loyalty Management (LEGO VIP Program), Marketing and Service - liaising between business and development to ensure enhancements are delivered to time and quality targets
Global contact centre application development for supporting advisors in contact centres on 3 continents to deliver an engaging service with our end consumers across multiple channels and languages.
Just finished implementing a project, delivering CRM and BCM solution for LEGO's contact centres, unifying multiple applications to provide a single application UI for end users.
Database Developer
Tree (London)
June 2007 – November 2007
Create and maintain MS SQL Server databases for manipulating prospects information.
Application Support Consultant
Network Rail
October 2006 – June 2007
Providing second line support for Oracle and SQL Server based track maintenance application, and developing data-driven supporting applications
Business Application Specialist
LEGO
May 2000 – October 2006
Working within the European contact centre supporting their application suite, and delivering integration and reporting solutions.
Education
No Education Background shown
Full Biography
Consumer-focussed contact centre technology consultant, with over 10 years of experience developing and supporting multi-language, multi-channel, quality oriented contact centres.
Specialties: Consumer Service platforms CRS (Wilke Global), SAP ERP, SAP CRM, Ecometry.
MS SQL Server development, end-to-end reporting solutions with Access/Excel/Outlook with VBA
Scripting tasks with VBScript
Telephony solutions from Alcatel, Avaya, SAP
Languages
German
Professional Working Proficiency
Danish
Limited Working Proficiency
French
Elementary Proficiency
Level Progress
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Overall18
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Microsoft SQL Server13
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Microsoft SQL Server 20059
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Microsoft Access6
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Outlook6
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Databases5
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Query Syntax5
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Microsoft Excel4
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Microsoft Office3
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Visual Basic Classic3
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Exchange3
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.NET Programming2
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Visual Basic.NET2
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ASP2
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Microsoft Applications2
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Email Clients2
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Oracle Database2
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Software2
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Windows Server 20032
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Microsoft Development2
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Windows OS2
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ASP.NET1
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Microsoft Word1
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Active Directory1
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VB Script1
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Operating Systems1
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SBS1
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Web Development1
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C#1
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Editors IDEs1
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Programming1
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Windows Live Mail1
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Miscellaneous1
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MySQL Server1
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Microsoft Server OS1
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Hardware1
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Enterprise Software1
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Bootstrap1
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jQuery1
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Web Browsers1
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Windows 20001
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DB21
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Installation1
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Microsoft OneNote1
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Microsoft Visio1
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MultiMedia Applications1
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Office Suites-Other1
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Smartphones1
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Web Servers1
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Windows Vista1