Sham Haque
Senior SAP CRM Consultant
  • Slough,
  • England,
  • United Kingdom
Member Since: 2003/09/17
Industry: Manufacturing/Production/Operations
Top Skills:
Tech Certifications:
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Activity
Points this month0
Total points696,896
Questions: 12
Solutions: 603
Articles:
Videos:
Courses:
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Group Discussions: 3
Professional Background
SAP CRM Consultant
LEGO
November 2007 – Present
SAP CRM  customizing and consultancy
Working mainly in SAP CRM 7.02 with Loyalty Management (LEGO VIP Program), Marketing and Service - liaising between business and development to ensure enhancements are delivered to time and quality targets
Global contact centre application development for supporting advisors in contact centres on 3 continents to deliver an engaging service with our end consumers across multiple channels and languages.
Just finished implementing a project, delivering CRM and BCM solution for LEGO's contact centres, unifying multiple applications to provide a single application UI for end users.
Database Developer
Tree (London)
June 2007 – November 2007
Create and maintain MS SQL Server databases for manipulating prospects information.
Application Support Consultant
Network Rail
October 2006 – June 2007
Providing second line support for Oracle and SQL Server based track maintenance application, and developing data-driven supporting applications
Business Application Specialist
LEGO
May 2000 – October 2006
Working within the European contact centre supporting their application suite, and delivering integration and reporting solutions.
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Education
No Education Background shown
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Full Biography

Consumer-focussed contact centre technology consultant, with over 10 years of experience developing and supporting multi-language, multi-channel, quality oriented contact centres.

Specialties: Consumer Service platforms CRS (Wilke Global), SAP ERP, SAP CRM, Ecometry.
MS SQL Server development, end-to-end reporting solutions with Access/Excel/Outlook with VBA
Scripting tasks with VBScript
Telephony solutions from Alcatel, Avaya, SAP

Languages
German
Professional Working Proficiency
Danish
Limited Working Proficiency
French
Elementary Proficiency

Level Progress

Current: Level 18
Sham needs 25,104 points to level up.
LVL 19
  • Overall
    18
  • Microsoft SQL Server
    13
  • Microsoft SQL Server 2005
    9
  • Microsoft Access
    6
  • Outlook
    6
  • Databases
    5
  • Query Syntax
    5
  • Microsoft Excel
    4
  • Microsoft Office
    3
  • Visual Basic Classic
    3
  • Exchange
    3
  • .NET Programming
    2
  • Visual Basic.NET
    2
  • ASP
    2
  • Microsoft Applications
    2
  • Email Clients
    2
  • Oracle Database
    2
  • Software
    2
  • Windows Server 2003
    2
  • Microsoft Development
    2
  • Windows OS
    2
  • ASP.NET
    1
  • Microsoft Word
    1
  • Active Directory
    1
  • VB Script
    1
  • Operating Systems
    1
  • SBS
    1
  • Web Development
    1
  • C#
    1
  • Editors IDEs
    1
  • Programming
    1
  • Windows Live Mail
    1
  • Miscellaneous
    1
  • MySQL Server
    1
  • Microsoft Server OS
    1
  • Hardware
    1
  • Enterprise Software
    1
  • Bootstrap
    1
  • jQuery
    1
  • Web Browsers
    1
  • Windows 2000
    1
  • DB2
    1
  • Installation
    1
  • Microsoft OneNote
    1
  • Microsoft Visio
    1
  • MultiMedia Applications
    1
  • Office Suites-Other
    1
  • Smartphones
    1
  • Web Servers
    1
  • Windows Vista
    1