Provide a quick, creative biography in 140 characters or less.
More bioConsumer-focused contact centre technology consultant, with over 20 years of experience developing and supporting multi-language, multi-channel, quality oriented contact centres.
Specialties: Consumer Service platforms Salesforce Service Cloud, SAP ECC, SAP CRM, Ecometry.
MS SQL Server development, end-to-end reporting solutions with Access/Excel/Outlook with VBA
Scripting tasks with VBScript
Telephony solutions from Alcatel, Lucent, Avaya, SAP (Sinch), Talkdesk
I am a late-starting runner, and over the last 13 years have run 3 marathons and over a dozen half marathons. Not slowing down (yet)