Consumer-focussed contact centre technology consultant, with over 10 years of experience developing and supporting multi-language, multi-channel, quality oriented contact centres.
Specialties: Consumer Service platforms CRS (Wilke Global), SAP ERP, SAP CRM, Ecometry.
MS SQL Server development, end-to-end reporting solutions with Access/Excel/Outlook with VBA
Scripting tasks with VBScript
Telephony solutions from Alcatel, Avaya, SAP