MCP, Currently I work providing helpdesk and desktop support within the offices of a large UK retailer, supporting around 500 users. I previously provided tech support for their internet shopping service. I have been doing job this for around 5 years now. Before this I was contracting in helpdesk and support roles and also had a 1 year spell installing and testing NT4 installs on ATMs (on the manufacturing site).
I find answering these questions and pondering over others tech issues helps keep me up to date and I appreciate the opportunity it provides for me to expand my knowledge.