Gene Richardson
Chief Operations Officer
  • San Luis Obispo,
  • California,
  • United States
Member Since: 2014/02/21
Industry: Computer & IT
Top Skills:
Tech Certifications:
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Provide a quick, creative biography in 140 characters or less.

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Points this month446
Total points54,920
Questions: 1
Solutions: 2
Articles: 11
Posts: 7
Group Discussions: 6
Live: 3
Gigs: 2
Professional Background
Chief Operations Officer
Experts Exchange, LLC
March 2014 – Present
San Luis Obispo, CA
Experts Exchange provides technical education and problem solving solutions to IT professionals and software developers.  Over 100,000 subscribers rely on Experts Exchange to research technical problems and to collaborate with industry experts on solutions to complex technical issues.
Technical Business Development Executive
June 2011 – March 2014
San Luis Obispo, CA
Lead, identify, develop and qualify complementary technology solutions and partnerships that enhance the value to firms seeking solutions to information technology issues. Work with C-level executives in multiple industries including healthcare, public, retail, government and financial to create multi-year business and technology architectures, strategies, roadmaps and solutions that align to the company’s business goals. Analyze, design, assess, develop and recommend business process changes, technology infrastructure and operational models that will drive both value and ROI to the bottom line.
Vice President of Security Technology and Architecture
Charles Schwab
May 2008 – May 2011
Phoenix, AZ
Oversee all aspects of strategic planning, implementation, and support for the company’s security, infrastructure, and applications to ensure compliance to regulatory agency requirements, satisfactory pentests, and successful internal/external audits. Develop architecture, policies and standards, education, and determine technology solutions to meet business requirements.
Vice President, Data Center Operations
Charles Schwab
May 2005 – May 2008
Phoenix, AZ
Accountable for the firm’s corporate Data Centers and Call Centers, a 300+ global organization providing 24/7 availability and support for 14,000+ employees and over 8 million Schwab customers. Managed an $80M budget. Ensured delivery of 99.95% availability across all Tier 1 applications in the environment that included over 8,000 distributed Linux and Windows systems, the largest multi-site non-government parallel sysplex IBM mainframe in the world. Responsible for Disaster Recovery, Business Continuity and Emergency Contingency planning, documentation and execution, Change Management, enterprise-level backups and batch processing, Global Network and Voice Operations, Hardware & Facility Plant Operations, Service and Help Desk, and Performance and Availability Management.
Vice President, Distributed and Application Services
Charles Schwab
November 1995 – May 2005
Phoenix, AZ
Oversaw the architecture, design, implementation, and ongoing support of the company’s 20,000+ corporate desktop and 5,000+ server infrastructure with Enterprise storage. Defined the roadmaps, certification, and life-cycle management of all products and services installed on desktops and servers. Accountable for supporting the application development community and jointly designing business and web application services. Managed a 120+ global organization with an $82M annual operating budget and a $40M capital budget.
Systems and Network Administration Manager
June 1992 – November 1995
Phoenix, AZ
Responsible for Motorola Computer Group's manufacturing, systems, engineering and network infrastructure for North America. Included management of over 200 branch and remote offices/sites.
Senior Network Administrator
Cal Poly State University
April 1985 – June 1992
San Luis Obispo, CA
Responsible for Cal Poly's campus infrastructure supporting administration, faculty and students. Included support for campus Internet connectivity, dial-up modems, X.25 infrastructure, ISDN, email, DNS, Token-Ring, Mainframe and installing the campus' first fiber optic, Cisco router network backbone.
California Polytechnic State University-San Luis Obispo
Master's in Business Administration
Business Administration
1987 – 1989
California Polytechnic State University-San Luis Obispo
Bachelor of Science
Computer Science
1984 – 1987
Full Biography

Accomplished technology and business visionary with executive and hands-on experience in multi-billion dollar enterprises. Resourceful and versatile senior-level executive IT Leader with exceptional achievement in leading globally-dispersed teams. Practiced in managing expert-level processes, strategic planning and forecasting, cost-effective and expert-level technology solutions and implementing rigorous security, operational and quality controls. Extensive experience in building and operating data centers and eliminating millions of dollars in costs while delivering high quality solutions. Strong business acumen and analytical problem solving skills with demonstrated ability to manage multiple projects simultaneously and leading cross-functional teams at all levels. Executive leader of 300+ organizations and $100M+ budgets. Positive “Go to Guy” demeanor with an effective leadership style that is consistent with getting the best from a team.

Specialties:- Technology Architecture & Integration      
- Cloud Computing
- Agile Development Process and Tools
- Strategic Analysis & Internal Consulting
- 24/7/365 Data Centers Operations      
- Budgeting & Cost Control
- Network/System Infrastructure & Security
- Organization & Staff Development
- Business Continuity      
- Global IT Delivery and Project Management
- Resource Optimization      
- Building/Leading Onsite & Offshore Teams

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Level Progress

Current: Level 5
Gene needs 17,080 points to level up.
  • Overall
  • Experts Exchange
  • Security
  • Active Directory
  • AWS
  • Cloud Computing
  • Cloud Services
  • Virtualization
  • Responsive Web
  • Databases
  • Skyport Systems
  • Algorithms
  • Cell Phones
  • Images and Photos
  • Social Networking
  • Net Neutrality
  • Tech Policy
  • Networking
  • Programming
  • MongoDB
  • Ransomware
  • Miscellaneous
  • iPhone

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