Josh Thomas
IT Director
- United States of America
Member Since: 2005/06/07
Industry: Law and Government
Tech Certifications:
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Activity
Professional Background
IT Director
Belin McCormick, P.C.
October 2020 – Present
IT Systems Administrator / Help Desk Technician
Belin McCormick, P.C.
October 2013 – October 2020
Working as the Systems Administrator and Help Desk Technician at Belin McCormick Law Firm in Des Moines, IA.
• Corporate Helpdesk support – Answer phone and email tickets for end user issues.
• Exchange 2013 – Manage the Exchange environment including patching, mailbox management, mailbox creation, server upgrades and environment design, email archiving, manage email policies and retention.
• Spiceworks – Asset inventorying, Windows patching, environment design, ticket reports.
• Shoretel – Manage VOIP phones, Shoretel Communicator and Shoretel server.
• Document Management System – Manage over 2.5 million files in Worldox. Maintain, patch and upgrade indexers, manage user permissions, ethical walls, troubleshoot OCR issues.
• Legal eDiscovery – Troubleshoot LexisNexis LAW preDiscovery and Concordance.
• Print Server – Primary for print server including patching, adding and removing printers to the network.
• Mobile Device Management – Manage mobile devices on the network including mail server settings and Olympus Dictation setup.
• Windows Server 2003, 2008, 2012 Administrator – Administrate Windows server, Active directory, Group Policy, Print services, WSUS, Windows Deployment Server, patching.
• Malware protection – Administrate, evaluate and policy design for corporate Antivirus.
• Computer Hardware – Evaluate and suggest hardware to replace aging and outdated systems, process new equipment, and image then deploy to new employees.
• NetApp data center - Hardware upgrades, maintenance and repair. Server racking and wiring.
• VMWare – Deploy, maintain, and patch Virtual Machines in VMWare vSphere environment.
• Filmed and edited staff appreciation video in Adobe Creative Suite.
• Corporate Helpdesk support – Answer phone and email tickets for end user issues.
• Exchange 2013 – Manage the Exchange environment including patching, mailbox management, mailbox creation, server upgrades and environment design, email archiving, manage email policies and retention.
• Spiceworks – Asset inventorying, Windows patching, environment design, ticket reports.
• Shoretel – Manage VOIP phones, Shoretel Communicator and Shoretel server.
• Document Management System – Manage over 2.5 million files in Worldox. Maintain, patch and upgrade indexers, manage user permissions, ethical walls, troubleshoot OCR issues.
• Legal eDiscovery – Troubleshoot LexisNexis LAW preDiscovery and Concordance.
• Print Server – Primary for print server including patching, adding and removing printers to the network.
• Mobile Device Management – Manage mobile devices on the network including mail server settings and Olympus Dictation setup.
• Windows Server 2003, 2008, 2012 Administrator – Administrate Windows server, Active directory, Group Policy, Print services, WSUS, Windows Deployment Server, patching.
• Malware protection – Administrate, evaluate and policy design for corporate Antivirus.
• Computer Hardware – Evaluate and suggest hardware to replace aging and outdated systems, process new equipment, and image then deploy to new employees.
• NetApp data center - Hardware upgrades, maintenance and repair. Server racking and wiring.
• VMWare – Deploy, maintain, and patch Virtual Machines in VMWare vSphere environment.
• Filmed and edited staff appreciation video in Adobe Creative Suite.
Education
Simpson College
Computer Information Systems
2015 – 2017
Iowa State University
Computer Engineering
2012 – 2013
United States Marine Corps
Tactical Data Network Operator
2006 – 2012
Des Moines Area Community College
Information Technology Network Administration
2004 – 2005
Full Biography
Technology professional with over fifteen years hands-on experience with systems and software development, purchase, integration, deployment, upgrade, support, maintenance and training in both mobile and legal environments. An effective communicator skilled at bridging the gap between technicians and users. Manages multiple projects from inception through implementation. Developed skill in problem solving and avoidance of system downtime. Proven ability to motivate as a proficient leader and supervisor. Demonstrated experience in successful participation in collaborative efforts.
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Languages
English
Native or Bilingual Proficiency
Level Progress
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Overall2
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Web Services1
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Wireless Networking1
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Hardware1
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Cell Phones1
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Components1
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Miscellaneous1
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OS Security1