- Level 2 and Level 3 Helpdesk support
- Maintains a stable LAN system at 99.9% availability
- Deploys Windows updates using Microsoft WSUS technology ensuring vulnerabilities are remediated as patches are released within 72 hours.
- Deploys Linux patches to Red Hat and CentOS servers within 24 hours of release.
- Maintains multiple VMware ESX servers as a cluster at 99.9% uptime provisioning both Windows and Linux servers
- Monitors Windows and Linux servers using Spiceworks technology
- Maintains Microsoft Active Directory health and optimization.
- Secures Windows and Linux servers and PCs using Sophos antivirus
- Performs file and database backup and recovery using Symantec BackupExec
- Maintains Network infrastructure using Cisco switches and ASA appliances (including VPN services)
Sr Server Analyst
National Security Technologies
February 2002 – November 2013
Las Vegas, NV
- Performed Level 2 and Level 3 Helpdesk support for a community of 4000+ users
- Consistently maintained a stable LAN system at 99.97% availability
- Deployed Windows updates using Microsoft SCCM technology ensuring vulnerabilities are remediated as patches are released within 72 hours.
- Successfully deployed and maintained BlackBerry Enterprise Server clusters that service 750+ BlackBerry devices at 99.9% up time
- Successfully maintained multiple VMware ESX clusters at 99.9% uptime provisioning 400+ Windows and Linux servers
- Monitored 425+ Windows servers using Microsoft’s SCOM technology
- Managed email services for the enterprise utilizing Microsoft Exchange 2010 at 99.99% availability
- Responsible for Microsoft Active Directory health and optimization.
- Secured and maintained Servers and PCs using Symantec Endpoint antivirus server clusters/software.
- Responsible for file and database backup and recovery using Symantec Netbackup.