Kent Dyer
  • Portland, Oregon Area,
  • United States
Member Since: 1998/12/10
Industry: Computer & IT
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Tech Certifications:
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Sage

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Activity
Points this month350
Total points624,000
Questions: 34
Solutions: 526
Articles: 4
Videos:
Courses:
Posts:
Group Discussions: 5
Professional Background
IT Security Analyst Senior
FIS
August 2010 – Present
Administer over 100 servers that utilize Multi-factor or Advanced Authentication for over 1000 financial institutions for various data centers throughout the U.S. and Canada.
    Proficient in MS SQL, database replication, and Data Management
    Working with the Security Team to update systems
    SaaS “Software as a Service”
    Interface with vendor on support, updates, and tasks on a weekly basis
    Support: Provide assistance to clients who use the product
    Deployments, rollouts, updates, log file analytics
    Environment: Apache Tomcat, Java, SQL Server in both 32/64-bit
    Daily reporting: In charge of scripting to send log data to vendor, retrieve reports and distribute to 530 FIs using a customized application
    Team and Management Reporting: Using SSRS, and SQL Queries to report
Product Support Representative Senior
FIS
December 2007 – July 2011
Application Management - Suite of products by offering effective technical support, systems information, integration, and training to customers and employees. Product line is back-end integration of online banking services (Internet Banking, Transfers, and online Bill pay).  These applications use the following technologies: XML, Java, Tomcat, IIS, and SQL Server.
Tier 3 (T-3) Systems Analyst II
Robert Half Technology
February 2007 – December 2007
Position was to provide customer support of company products by offering effective technical support, systems information, and training to customers and employees.  Product line is back-end Integration of online banking services (Internet Banking, Transfers, and online Bill pay).
Systems Engineer
Meritage Mortgage (a Netbank, Inc. Company)
December 1999 – January 2007
•DataTrac – Support for the main loan origination system with 200 in-house and 300 remote users over 10 Citrix Metaframe systems. Main implementer for four upgrades.  Developed mass-update process to save over 40 man-hours of data entry a month.
•Domain login Scripting – Developer of the main login script for over 2000 employees servicing five six companies.  Application installs at login, asset/information gathering, and reporting.
•Webmaster/Developer – for local Intranet and http://www.meritage.com
•System builder – Quarterly client builds and deployment of systems for lease returns of up to 200 systems on each.  Responsible for 30 Servers in the local data center
•Liaison between Marketing Department and Information Technology
•RMA and Return Agent
•Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
•Representative – Production Change Management Meetings on a weekly basis.
Systems Engineer (RBMG, Netbank, Meritage)
Netbank Funding
1999 – 2006
Managed login scripting, active directory scripting and management.  Systems inventory with lease program.  Attend weekly change control meetings to represent our group.
Database Administrator
Netbank, Inc
December 2000 – December 2001
Database Administrator - Supported Oracle Database and SQL Servers at RBMG (a Netbank Company).
Systems Engineer
Management Solutions (Contract with Meritage Mortgage)
May 1999 – December 1999
•      Webmaster/Developer – for company Intranet, Extranet, and Internet sites.  This is using the following technologies SharePoint, IIS, and FrontPage.
•      System builder – Quarterly client builds and deployment of systems for three-year lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
•      Liaison between Marketing Department and Information Technology
•      RMA and Return Agent
•      Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
Senior Customer Engineer
Entex Information Services
April 1999 – April 1999
•      Automated test scripts creation and tracked issues
•      Active Server Pages testing to query a SQL server for order processing
•      Updating and querying information from database tables
Software QA Engineer
TEK Systems
July 1997 – February 1999
•      Test Plan Execution and Development for a shell application
•      Web-based front-end development of a order tracking system
•      Automated test script creation to get base-line timings and tracked issues
•      Database development to write directly to database tables using ODBC
Technical Team Lead/Support Desk Agent
Sykes Enterprises
September 1995 – July 1997
•      Issue Answering and troubleshooting for customers representing five companies answering average of 20 calls a day
•      Escalation Support Desk for co-workers throughout the call center on teams of at least 20 members in size.
•      Customer solutions research and documentation for clients and co-workers
•      Training staff in the use of Windows and troubleshooting techniques – each class was at least 20 students in size.
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Education
Oregon Institute of Technology
Bachelor of Science
Mechanical Engineering Technology
1987 – 1993
Central Oregon Community College
General
General Studies
1986 – 1987
Mt. View High School
1978 – 1984
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Full Biography

PROFILE
Results-oriented IT professional with almost 20 years of experience with leadership, support, and customer service. Proven ability as a troubleshooter, trainer and team player.  Innovative thinker and self-motivated constantly looking for new challenges and knowledge expansion.  An individual with a background in development to gain efficiency.

Specialties: Customer Oriented Support Developer.

RSA Adaptive Authentication Implementer/Support
Web (IIS, Apache Tomcat, PHP, ASP, HTML, JavaScript)
Reporting (Crystal, SQL Report Builder)
Log (Search, Processing)
GPO (ADSI)
SQL/T-SQL/SSRS
Oracle
MySQL
Scripting (BAT, VBS, KIX)
MS-Office (Access, Excel)
Remedy Helpdesk
Vycor
ePolicy Orchestrator
Vantive/Vantive on the Go
System Builder (Ghost, Deployment)
LINUX (Ubuntu, Redhat, SUSE, Caldera, and Slackware)

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Languages
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Level Progress

Current: Level 17
Kent needs 24,000 points to level up.
LVL 18
  • Overall
    17
  • Microsoft SQL Server 2008
    5
  • Windows Server 2008
    5
  • Microsoft SQL Server
    5
  • SSRS
    4
  • VB Script
    4
  • Windows Server 2003
    4
  • Microsoft Legacy OS
    4
  • Microsoft SQL Server 2005
    3
  • Windows 7
    3
  • Microsoft Access
    3
  • Outlook
    3
  • Microsoft Office
    3
  • Active Directory
    3
  • Query Syntax
    3
  • Microsoft Applications
    3
  • Exchange
    3
  • .NET Programming
    3
  • Windows OS
    3
  • Microsoft Excel
    2
  • Java App Servers
    2
  • Microsoft Server OS
    2
  • Windows XP
    2
  • Web Servers
    2
  • Microsoft SharePoint
    2
  • ASP.NET
    2
  • Web Browsers
    2
  • Microsoft DOS
    2
  • Programming
    2
  • C#
    2
  • Web Development
    2
  • Microsoft IIS Web Server
    2
  • Visual Basic Classic
    2
  • Server Hardware
    2
  • Networking
    2
  • Miscellaneous
    2
  • Scripting Languages
    2
  • HTML
    2
  • Microsoft Development
    2
  • Printers and Scanners
    2
  • Java
    2
  • Powershell
    1
  • PHP
    1
  • Software-Other
    1
  • Microsoft Server Apps
    1
  • Windows Vista
    1
  • Windows Networking
    1
  • Hardware
    1
  • ASP
    1
  • SSIS
    1
  • SBS
    1
  • Components
    1
  • MySQL Server
    1
  • Storage
    1
  • Email Clients
    1
  • Shell Scripting
    1
  • Windows Server 2012
    1
  • Visual Basic.NET
    1
  • Microsoft Word
    1
  • Databases
    1
  • Adobe Acrobat
    1
  • Anti-Virus Apps
    1
  • Anti-Spyware
    1
  • Desktops
    1
  • Windows 8
    1
  • Storage Software
    1
  • Email Servers
    1
  • File Sharing Software
    1
  • Programming Languages-Other
    1
  • Dell
    1
  • JavaScript
    1
  • Chat / IM
    1
  • Google Apps
    1
  • Android
    1
  • DB Reporting Tools
    1
  • Editors IDEs
    1
  • Fonts Typography
    1
  • SSAS
    1
  • Version Control
    1
  • Broadband
    1
  • Remote Access
    1
  • Web Languages and Standards
    1
  • OS Security
    1
  • Vulnerabilities
    1
  • Spreadsheets
    1
  • Windows Batch
    1
  • CSS
    1
  • IT Administration
    1
  • Wireless Networking
    1
  • Encryption
    1
  • System Utilities
    1
  • PC
    1
  • Laptops Notebooks
    1
  • Network Management
    1
  • Routers
    1
  • Email Protocols
    1
  • Linux
    1
  • Office / Productivity
    1
  • Consulting
    1
  • Internet Marketing
    1
  • Disaster Recovery
    1
  • Storage Hardware
    1
  • Delphi
    1
  • Citrix
    1
  • Apache Web Server
    1
  • Windows 2000
    1
  • SSL / HTTPS
    1
  • Web Components
    1
  • .NET App Servers
    1
  • Adobe Dreamweaver
    1
  • Adobe Flash
    1
  • BlackBerry
    1
  • BlackBerry Prog
    1
  • Document Imaging
    1
  • FoxPro
    1
  • Google Chrome OS
    1
  • Hardware Firewalls
    1
  • Internet Protocols
    1
  • Java EE
    1
  • Linux Distributions
    1
  • Microsoft Dynamics
    1
  • Smartphones
    1
  • Switches / Hubs
    1
  • Voice Over IP
    1
  • Web Development Software
    1
  • Web Frameworks
    1

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