Kent Dyer
Appl Systems Administrator - Assistant Vice President
- Portland,
- Oregon,
- United States of America
Member Since: 1998/12/10
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Activity
Professional Background
Appl Systems Administrator - Assistant Vice President
U.S. Bank
May 2018 – Present
Portland, OR
-Supports the installation, configuration, and maintenance of purchased applications or application frameworks.
-Participates in the design configuration, problem diagnosis, maintenance, and installation of application systems and/or user group profiles.
-Validates system functionality after changes.
-Participates in testing and installing new software releases and application system upgrades.
-Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels.
-Works with internal infrastructure teams and vendors to resolve issues with hardware and software.
-Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation to ensure data integrity.
-Participates with application system problem resolution by working with application developers, vendors and internal infrastructure team members to troubleshoot.
-Participates in the design configuration, problem diagnosis, maintenance, and installation of application systems and/or user group profiles.
-Validates system functionality after changes.
-Participates in testing and installing new software releases and application system upgrades.
-Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels.
-Works with internal infrastructure teams and vendors to resolve issues with hardware and software.
-Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation to ensure data integrity.
-Participates with application system problem resolution by working with application developers, vendors and internal infrastructure team members to troubleshoot.
IT Security Analyst Senior
FIS
August 2010 – December 2017
Administer over 100 servers that utilize Multi-factor or Advanced Authentication for over 1000 financial institutions for various data centers throughout the U.S. and Canada.
Proficient in MS SQL, database replication, and Data Management
Working with the Security Team to update systems
SaaS “Software as a Service”
Interface with vendor on support, updates, and tasks on a weekly basis
Support: Provide assistance to clients who use the product
Deployments, rollouts, updates, log file analytics
Environment: Apache Tomcat, Java, SQL Server in both 32/64-bit
Daily reporting: In charge of scripting to send log data to vendor, retrieve reports and distribute to 530 FIs using a customized application
Team and Management Reporting: Using SSRS, and SQL Queries to report
Proficient in MS SQL, database replication, and Data Management
Working with the Security Team to update systems
SaaS “Software as a Service”
Interface with vendor on support, updates, and tasks on a weekly basis
Support: Provide assistance to clients who use the product
Deployments, rollouts, updates, log file analytics
Environment: Apache Tomcat, Java, SQL Server in both 32/64-bit
Daily reporting: In charge of scripting to send log data to vendor, retrieve reports and distribute to 530 FIs using a customized application
Team and Management Reporting: Using SSRS, and SQL Queries to report
Product Support Representative Senior
FIS
December 2007 – July 2011
Application Management - Suite of products by offering effective technical support, systems information, integration, and training to customers and employees. Product line is back-end integration of online banking services (Internet Banking, Transfers, and online Bill pay). These applications use the following technologies: XML, Java, Tomcat, IIS, and SQL Server.
Tier 3 (T-3) Systems Analyst II
Robert Half Technology
February 2007 – December 2007
Position was to provide customer support of company products by offering effective technical support, systems information, and training to customers and employees. Product line is back-end Integration of online banking services (Internet Banking, Transfers, and online Bill pay).
Systems Engineer
Meritage Mortgage (a Netbank, Inc. Company)
December 1999 – January 2007
•DataTrac – Support for the main loan origination system with 200 in-house and 300 remote users over 10 Citrix Metaframe systems. Main implementer for four upgrades. Developed mass-update process to save over 40 man-hours of data entry a month.
•Domain login Scripting – Developer of the main login script for over 2000 employees servicing five six companies. Application installs at login, asset/information gathering, and reporting.
•Webmaster/Developer – for local Intranet and http://www.meritage.com
•System builder – Quarterly client builds and deployment of systems for lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
•Liaison between Marketing Department and Information Technology
•RMA and Return Agent
•Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
•Representative – Production Change Management Meetings on a weekly basis.
•Domain login Scripting – Developer of the main login script for over 2000 employees servicing five six companies. Application installs at login, asset/information gathering, and reporting.
•Webmaster/Developer – for local Intranet and http://www.meritage.com
•System builder – Quarterly client builds and deployment of systems for lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
•Liaison between Marketing Department and Information Technology
•RMA and Return Agent
•Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
•Representative – Production Change Management Meetings on a weekly basis.
Systems Engineer (RBMG, Netbank, Meritage)
Netbank Funding
1999 – 2006
Managed login scripting, active directory scripting and management. Systems inventory with lease program. Attend weekly change control meetings to represent our group.
Database Administrator
Netbank, Inc
December 2000 – December 2001
Database Administrator - Supported Oracle Database and SQL Servers at RBMG (a Netbank Company).
Systems Engineer
Management Solutions (Contract with Meritage Mortgage)
May 1999 – December 1999
• Webmaster/Developer – for company Intranet, Extranet, and Internet sites. This is using the following technologies SharePoint, IIS, and FrontPage.
• System builder – Quarterly client builds and deployment of systems for three-year lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
• Liaison between Marketing Department and Information Technology
• RMA and Return Agent
• Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
• System builder – Quarterly client builds and deployment of systems for three-year lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
• Liaison between Marketing Department and Information Technology
• RMA and Return Agent
• Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
Senior Customer Engineer
Entex Information Services
April 1999 – April 1999
• Automated test scripts creation and tracked issues
• Active Server Pages testing to query a SQL server for order processing
• Updating and querying information from database tables
• Active Server Pages testing to query a SQL server for order processing
• Updating and querying information from database tables
Software QA Engineer
TEK Systems
July 1997 – February 1999
• Test Plan Execution and Development for a shell application
• Web-based front-end development of a order tracking system
• Automated test script creation to get base-line timings and tracked issues
• Database development to write directly to database tables using ODBC
• Web-based front-end development of a order tracking system
• Automated test script creation to get base-line timings and tracked issues
• Database development to write directly to database tables using ODBC
Technical Team Lead/Support Desk Agent
Sykes Enterprises
September 1995 – July 1997
• Issue Answering and troubleshooting for customers representing five companies answering average of 20 calls a day
• Escalation Support Desk for co-workers throughout the call center on teams of at least 20 members in size.
• Customer solutions research and documentation for clients and co-workers
• Training staff in the use of Windows and troubleshooting techniques – each class was at least 20 students in size.
• Escalation Support Desk for co-workers throughout the call center on teams of at least 20 members in size.
• Customer solutions research and documentation for clients and co-workers
• Training staff in the use of Windows and troubleshooting techniques – each class was at least 20 students in size.
Education
Oregon Institute of Technology
Bachelor of Science
Mechanical Engineering Technology
1987 – 1993
Central Oregon Community College
General
General Studies
1986 – 1987
Mt. View High School
1978 – 1984
Full Biography
PROFILE
Results-oriented IT professional with almost 20 years of experience with leadership, support, and customer service. Proven ability as a troubleshooter, trainer and team player. Innovative thinker and self-motivated constantly looking for new challenges and knowledge expansion. An individual with a background in development to gain efficiency.
Specialties: Customer Oriented Support Developer.
RSA Adaptive Authentication Implementer/Support
Web (IIS, Apache Tomcat, PHP, ASP, HTML, JavaScript)
Reporting (Crystal, SQL Report Builder)
Log (Search, Processing)
GPO (ADSI)
SQL/T-SQL/SSRS
Oracle
MySQL
Scripting (BAT, VBS, KIX)
MS-Office (Access, Excel)
Remedy Helpdesk
Vycor
ePolicy Orchestrator
Vantive/Vantive on the Go
System Builder (Ghost, Deployment)
LINUX (Ubuntu, Redhat, SUSE, Caldera, and Slackware)
Languages
No Languages shown
Level Progress
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Overall17
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Microsoft SQL Server 20085
-
Windows Server 20085
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Microsoft SQL Server5
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SSRS4
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VB Script4
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Windows Server 20034
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Microsoft Legacy OS4
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Microsoft SQL Server 20053
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Microsoft Access3
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Windows 73
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Java App Servers3
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Outlook3
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Microsoft Office3
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Active Directory3
-
SQL3
-
Microsoft Applications3
-
Exchange3
-
.NET Programming3
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Windows OS3
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Microsoft Excel2
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Microsoft Server OS2
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Windows XP2
-
Web Servers2
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Microsoft SharePoint2
-
ASP.NET2
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Web Browsers2
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Microsoft DOS2
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Programming2
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C#2
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Web Development2
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Microsoft IIS Web Server2
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Visual Basic Classic2
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Server Hardware2
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Networking2
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Miscellaneous2
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Scripting Languages2
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HTML2
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Microsoft Development2
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Printers and Scanners2
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Java2
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Powershell2
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PHP1
-
Software1
-
Storage Software1
-
Microsoft Server Apps1
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Windows Vista1
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Windows Networking1
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Hardware1
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ASP1
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SSIS1
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SBS1
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Components1
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MySQL Server1
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Windows Server 20121
-
Storage1
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PC1
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Shell Scripting1
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Email Clients1
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Visual Basic.NET1
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Microsoft Word1
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Databases1
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Adobe Acrobat1
-
Anti-Virus Apps1
-
Anti-Spyware1
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Desktops1
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Windows 81
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Email Servers1
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File Sharing Software1
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Programming Languages-Other1
-
Dell1
-
JavaScript1
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Chat / IM1
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Google Workspace1
-
Android1
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DB Reporting Tools1
-
Editors IDEs1
-
Fonts Typography1
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SSAS1
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Version Control1
-
Broadband1
-
Remote Access1
-
Web Languages and Standards1
-
Operating Systems1
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OS Security1
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Installation1
-
Vulnerabilities1
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Spreadsheets1
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Windows Batch1
-
CSS1
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IT Administration1
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Encryption1
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Wireless Networking1
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System Utilities1
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Internet Explorer (IE)1
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Laptops Notebooks1
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Network Management1
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Routers1
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Email Protocols1
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Linux1
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Office Productivity1
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Consulting1
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Internet Marketing1
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Disaster Recovery1
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Storage Hardware1
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Delphi1
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Citrix1
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Apache Web Server1
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Windows 20001
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SSL / HTTPS1
-
VBA1
-
Web Components1
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.NET App Servers1
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Adobe Dreamweaver1
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Adobe Flash1
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BlackBerry1
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BlackBerry Programming1
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Document Imaging1
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FoxPro1
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Google Chrome OS1
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Hardware Firewalls1
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Internet Protocols1
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Java EE1
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Linux Distributions1
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Microsoft Dynamics1
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Smartphones1
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Switches / Hubs1
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Voice Over IP1
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Web Development Software1
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Web Frameworks1