Provide a quick, creative biography in 140 characters or less.
More bio•Act as project manager, and direct the group for implementations assigned by management.
•Respond to work requests regarding installation, configuration and maintenance of server software and hardware.
•Provide internal customer service for new and existing users.
•Provide daily LAN/WAN administration and support, including system stability, integrity, troubleshooting, and managing user and active directory administration.
•Maintain servers including software and hardware troubleshooting, system repair, and preventive maintenance.
•Troubleshoot, diagnose, and repair network connectivity issues.
•Research, evaluate, develop, and implement solutions for users in response to inquiries or needs.
•Log and track users’ issues in Helpdesk Ticketing System.
•Design, recommend, and implement systems to support business units.
•Mentor lower level systems personnel.
An Information Technology professional with 12+ years of diverse experience in the fields of IT project management, infrastructure development, systems & network administration and security; with proven experience managing multiple and varied projects in the IT industry, meeting tight deadlines and completing projects within budget. Excellent knowledge of MS Project, MS-VISIO, PMP & ITIL Practitioner. Supreme communication skills with a proven ability to work with all levels of customers and staff. Enjoys working in a varied role with an element of business analysis, project management and end-user coordination.
Specialties:
- IT Project Management.
- Strategic Business Planning
- Process Improvement and Best Practices
- Disaster Recovery Management Planning & Implementation.
- Business Continuity Planning, Business Impact Analysis.
- Preparing IT policies & procedures, IT forms and checklists.
- Data Center Design & Management
- Infrastructure Development
- Systems & Network Administration and Security.
- Virtualization "VMware vSphere, Citrix, Microsoft HyperV, SCCM & SCVMM"
Level Progress
-
Overall0