For the past five years I have worked as a Windows software designerand programmer in various environments. My earliest experience wasas an intern for Microsoft writing test applications for the firstversion of Windows NT. After that, I took an internship with AT&TBell Labs working on special NT projects. I was then hired by theCall Center organization of AT&T Bell Labs to design and write CallCenter software; this included both CTI and database work. Now thatAT&T Bell Labs has become Lucent Bell Labs, I continue to work onthe latest Call Center software offerings.