Kyle Santos
Customer Relations
  • San Luis Obispo,
  • California,
  • United States
Member Since: 2013/09/30
Industry: Customer Service
Top Skills:
Tech Certifications:
Sage
Consultant

Customer Relations for Experts Exchange, LLC. Please see my Full Biography for more information.

More bio
Activity
Points this month4,621
Total points579,504
Questions: 81
Solutions: 338
Articles: 10
Videos: 2
Courses: 1
Posts: 74
Group Discussions: 78
Live: 19
Full Biography

Besides hanging out with my wife, son and dog, I love answering iPhone questions and Apple related products.  I own an iPhone SE, and I also have experience with iPad, Macbook, Airport Extreme and Apple TV.

Professional Background
Customer Relations
Experts Exchange, LLC
April 2016 – Present
San Luis Obispo, California
My job is to provide assistance to members as they join Experts Exchange and as they continue in their membership on the site. I am aware that the adoption process of a new service can be confusing.  This is why I am here to help answer any questions you have about Experts Exchange.

Read this quick tutorial on how to get the help you need from our website.
https://www.experts-exchange.com/getHelp.jsp

Do you have feedback or a bug to report?  Please do that here: My Account > Feedback
or go to https://www.experts-exchange.com/Expert_Testing/1063/Share-your-feedback-or-report-a-bug-on-Experts-Exchange.html

Additionally, I am a Cleanup Volunteer for the following topics:
iPhone
iPad
Apple Hardware
Apple OS
Apple Software
Mac OS X
Miscellaneous
Windows OS
Quality Assurance
Experts Exchange, LLC
January 2015 – April 2016
San Luis Obispo
* Develops and implements new test plans, test cases.
* Documents software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers
* Delivers thorough QA testing reports that determined product quality and release readiness
* Works closely with both Engineering and the Creative team to ensure the quality of the product
Operations - Assistant Store Manager: P&L, Cashiers, Receiving, Vault, Services, Scheduling, Training, Asset Protection
Home Depot
2007 – 2013
District 224
Former:
Specialty - Assistant Store Manager: Kitchen & Bath, Flooring, Blinds, Milwork
Merchandising - Assistant Store Manager: Lumber, Building Materials, Milwork, Pro Desk
Department Supervisor - Garden, Kitchen & Bath
Associate - Cashier, Services, Electrical, Kitchen & Bath
Customer Support
Experts Exchange, LLC
October 2005 – August 2006
San Luis Obispo, California
More
Education
CSU Channel Islands
Bachelor's Degree
History
2006 – 2008
Cuesta Community College
Associate Degree
2003 – 2006
More
Languages
Spanish
Elementary Proficiency
English
Native or Bilingual Proficiency

Level Progress

Current: Level 17
Kyle Santos needs 68,496 points to level up.
LVL 18
  • Overall
    17
  • iPhone
    11
  • iOS
    8
  • iPad
    6
  • Apple Software
    5
  • Apple OS
    5
  • Miscellaneous
    5
  • Apple Hardware
    4
  • Images and Photos
    4
  • Mac OS X
    4
  • Networking
    4
  • Web Graphics Software
    4
  • Experts Exchange
    4
  • Web Browsers
    4
  • Windows OS
    3
  • Exchange
    3
  • Cell Phones
    3
  • Chrome
    3
  • Email Clients
    3
  • Wireless Networking
    3
  • Smartphones
    3
  • Outlook
    3
  • MultiMedia Applications
    3
  • Routers
    2
  • Android
    2
  • Google Apps
    2
  • Facebook
    2
  • Google
    2
  • Software-Other
    2
  • Apple Networking
    2
  • Social Networking
    2
  • PC
    2
  • Web Development
    2
  • Windows 7
    2
  • Desktops
    2
  • Storage
    2
  • Photos / Graphics Software
    2
  • Smartphone Programming
    2
  • Internet / Email Software
    2
  • Search Engine Optimization (SEO)
    2
  • Digital Audio
    2
  • Twitter
    2
  • Windows 10
    2
  • Chat / IM
    2
  • Adobe Creative Suite CS
    2
  • Microsoft Legacy OS
    1
  • Responsive Web
    1
  • Security
    1
  • Hardware
    1
  • Office 365
    1
  • Internet Marketing
    1
  • Cloud Services
    1
  • Computer Games
    1
  • Operating Systems
    1
  • Google Chrome OS
    1
  • Web Languages and Standards
    1
  • Laptops Notebooks
    1
  • Programming
    1
  • Dell
    1
  • Wireless Hardware
    1
  • Cloud Computing
    1
  • Displays / Monitors
    1
  • JIRA
    1
  • Windows Phone
    1
  • Email Servers
    1
  • Email Software
    1
  • Multimedia Programming
    1
  • Remote Access
    1
  • E-Commerce
    1
  • Telecommunications
    1
  • Databases
    1
  • Microsoft SQL Server
    1
  • MongoDB
    1
  • SSAS
    1
  • Analytics
    1
  • Email Protocols
    1
  • GIS/GPS Programming
    1
  • Microsoft Applications
    1
  • OS Security
    1
  • IT Administration
    1
  • Mobile
    1
  • VMware
    1
  • System Programming
    1
  • AWS
    1
  • Game Consoles
    1
  • IP Telephony
    1
  • Installation
    1
  • Internet Protocols
    1
  • Microsoft Office
    1
  • Printers and Scanners
    1
  • Productivity Apps
    1
  • Project Management
    1
  • Project Management Software
    1
  • Quality Assurance
    1
  • Server Hardware
    1
  • Storage Software
    1
  • Voice Over IP
    1
  • Web Services
    1
  • Windows 8
    1

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