Responsible for the review and implementation of new or revised business processes to improve client satisfaction and retention.
Create new client outreach strategies, including social media services, real time chat services,
refreshed website, feedback tools, and supporting marketing collateral.
Responsible for the development of new sales leads and overseeing onboarding projects for new
Created new incentive programs to encourage staff to introduce new products and services where
Developed new product lines for use by companies not currently in our client base.
Worked with existing clients to review support operations and improve in the efficiency of service
Collaborate with new and existing clients on migration strategies and project plans to assist in the transition from in-house technologies to cloud based services and managed IT services
No Education Background shown
25 years of travel friendly Information Technology, Training, Support, and Operations Management experience in a wide variety of environments and platforms. Lesser skill: Rooting for the 2016 world champion Cubs!