Mark Pratt
Digital Business Partner
- Hucknall,
- England,
- United Kingdom of Great Britain and Northern Ireland
Member Since: 2007/08/21
Industry: Medical/Health
Tech Certifications:
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Activity
Professional Background
Digital Business Partner
Nottingham University Hospitals NHS Trust
June 2015 – Present
Nottingham
This role is part of the Digital Business Team within ICT Services, whose role is to implement a clear ICT business planning and delivery culture throughout the organisation, ensuring good practice and value for money in the design, procurement, and implementation of IT developments.
Developing Business solutions in line with core business processes, responsible for supporting managers across the Trust in the development of solutions contributing to Business Cases and Service Investment Proposals (SIPs).
Account Manager to the Clinical Support Division.
Supporting all aspects of ICT Service Delivery, inc:
✔ Management of Service Level Agreements
✔ Management of Additional Service Requests (ASRs)
✔ Management of the ICT Services Portfolio and Services Catalogue
✔ Assisting the development of SIPs and ASRs
✔ Providing impact analysis where IT requirements change or new processes are introduced
✔ Assessing the impact of changes to data capture or Information provision, providing guidance regarding changes to working practice
✔ Working with managers and other healthcare professionals to understand their business needs and IT requirements using recognised Change Methodologies
✔ Accountable for providing advice regarding the Department of Health data standards and definitions
✔ Accountable for the translation of complex national Information mandates into local terminology
✔ Leading teams in the piloting of IT changes and developments providing 'proof of concept'
✔ Contribute to the development of the ICT Services Annual Plan and Cost Improvement Strategies
✔ Advise managers of the internal charging mechanism to enable ICT Services to ensure new and ongoing work is appropriately costed and charged
✔ Manage the ICT requirements for community services
✔ Support the achievement and reporting of local and national targets
✔ Recommend how the service can be further improved and supported
✔ Deputise for the Head of Digital Partnerships.
Developing Business solutions in line with core business processes, responsible for supporting managers across the Trust in the development of solutions contributing to Business Cases and Service Investment Proposals (SIPs).
Account Manager to the Clinical Support Division.
Supporting all aspects of ICT Service Delivery, inc:
✔ Management of Service Level Agreements
✔ Management of Additional Service Requests (ASRs)
✔ Management of the ICT Services Portfolio and Services Catalogue
✔ Assisting the development of SIPs and ASRs
✔ Providing impact analysis where IT requirements change or new processes are introduced
✔ Assessing the impact of changes to data capture or Information provision, providing guidance regarding changes to working practice
✔ Working with managers and other healthcare professionals to understand their business needs and IT requirements using recognised Change Methodologies
✔ Accountable for providing advice regarding the Department of Health data standards and definitions
✔ Accountable for the translation of complex national Information mandates into local terminology
✔ Leading teams in the piloting of IT changes and developments providing 'proof of concept'
✔ Contribute to the development of the ICT Services Annual Plan and Cost Improvement Strategies
✔ Advise managers of the internal charging mechanism to enable ICT Services to ensure new and ongoing work is appropriately costed and charged
✔ Manage the ICT requirements for community services
✔ Support the achievement and reporting of local and national targets
✔ Recommend how the service can be further improved and supported
✔ Deputise for the Head of Digital Partnerships.
PAS Business Liaison Lead
Nottingham University Hospitals NHS Trust
September 2013 – May 2015
Nottingham
This is my first role following the NHS Graduate Management Training Scheme where I continued my work within the ICT Services Directorate at Nottingham University Hospitals NHS Trust.
In this role I continued to work on the Trust’s deployment of the Medway PAS (Patient Administration System), this being the first step towards a full Electronic Health Record over the following 5 years. The Trust employs 13000 staff with around 6000 staff who were to be impacted by the deployment. The project involved moving from two separate legacy systems across two campuses to a single system. Overall, it was a high profile project, rich with development opportunities.
During the project I sat within the Business Change and Continuity workstream, helping to ensure that key project milestones were met. I worked closely with the many Healthcare specialties that the Hospital provides, ensuring the new system was fit for purpose and that the identified benefits for both staff and patients were realised.
As part of the project I volunteered to act as PPI (Patient and Public Involvement) Coordinator and recruited a total of 5 Patient Representatives to give input into the project.
Following the main PAS implementation I also led on the successful deployment of Outpatient Self-check in Kiosks. So far the deployment has involved the installation of a total of 11 kiosks across two of the Trust’s campuses, with a further 9 planned for Summer 2015.
You can find the Trust’s website here: http://www.nuh.nhs.uk
In this role I continued to work on the Trust’s deployment of the Medway PAS (Patient Administration System), this being the first step towards a full Electronic Health Record over the following 5 years. The Trust employs 13000 staff with around 6000 staff who were to be impacted by the deployment. The project involved moving from two separate legacy systems across two campuses to a single system. Overall, it was a high profile project, rich with development opportunities.
During the project I sat within the Business Change and Continuity workstream, helping to ensure that key project milestones were met. I worked closely with the many Healthcare specialties that the Hospital provides, ensuring the new system was fit for purpose and that the identified benefits for both staff and patients were realised.
As part of the project I volunteered to act as PPI (Patient and Public Involvement) Coordinator and recruited a total of 5 Patient Representatives to give input into the project.
Following the main PAS implementation I also led on the successful deployment of Outpatient Self-check in Kiosks. So far the deployment has involved the installation of a total of 11 kiosks across two of the Trust’s campuses, with a further 9 planned for Summer 2015.
You can find the Trust’s website here: http://www.nuh.nhs.uk
Graduate Management Trainee [Informatics]
NHS Leadership Academy
September 2011 – August 2013
Nottingham
A comprehensive two-year programme to equip graduates with the expertise needed to become successful leaders within the NHS.
✔ Real life work experiences complemented by a specialist education and wider management development programme.
✔ Challenging work placements enable new managers to develop the skills and confidence required to lead the on-going transformation of NHS services.
✔ Trainees are supported to achieve both a masters and a post-graduate qualification.
✔ The Health Informatics specialism includes four key areas: the coding, collection and storage of data; the development of technology and systems to process, distribute and present data; the management of data; the contextualising or mobilising of information.
✔ Real life work experiences complemented by a specialist education and wider management development programme.
✔ Challenging work placements enable new managers to develop the skills and confidence required to lead the on-going transformation of NHS services.
✔ Trainees are supported to achieve both a masters and a post-graduate qualification.
✔ The Health Informatics specialism includes four key areas: the coding, collection and storage of data; the development of technology and systems to process, distribute and present data; the management of data; the contextualising or mobilising of information.
Public Health Manager
NHS Nottinghamshire County
September 2012 – November 2012
Nottingham
Primary Care Trust responsible for the healthcare of 660,000 people with a yearly budget of over £1 billion.
✔ Second work placement as part of the NHS Graduate Management Training Scheme.
✔ Part of the Public Health Directorate.
✔ Project exploring the potential to develop, and to develop where applicable a framework to enable the PCT to fulfil its responsible authority status in alcohol licensing decisions.
✔ Led on a large project from beginning to completion; this involving planning, implementation and evaluation.
✔ Opportunity work in an organisation during a period of transition from the NHS to the Local Authority.
✔ Required significant joint-working with other organisations both within and outside of the NHS.
✔ Second work placement as part of the NHS Graduate Management Training Scheme.
✔ Part of the Public Health Directorate.
✔ Project exploring the potential to develop, and to develop where applicable a framework to enable the PCT to fulfil its responsible authority status in alcohol licensing decisions.
✔ Led on a large project from beginning to completion; this involving planning, implementation and evaluation.
✔ Opportunity work in an organisation during a period of transition from the NHS to the Local Authority.
✔ Required significant joint-working with other organisations both within and outside of the NHS.
Information Analyst
NHS Nottingham City
September 2011 – August 2012
Nottingham
Primary Care Trust responsible for the healthcare of 325,000 people with a yearly budget of £500m.
✔ First work placement as part of the NHS Graduate Management Training Scheme.
✔ Member of the Acute Contracts, Performance, Productivity and Efficiency team.
✔ A strategic role providing analytical support in areas of work such as contract monitoring and validation, performance metrics, QIPP and statutory reporting.
✔ Comprised of the collation, analysis and presentation of health information; developing skills using software such as Microsoft SQL Server, Access, Excel and other in-house software.
✔ First work placement as part of the NHS Graduate Management Training Scheme.
✔ Member of the Acute Contracts, Performance, Productivity and Efficiency team.
✔ A strategic role providing analytical support in areas of work such as contract monitoring and validation, performance metrics, QIPP and statutory reporting.
✔ Comprised of the collation, analysis and presentation of health information; developing skills using software such as Microsoft SQL Server, Access, Excel and other in-house software.
Roadie / Deejay, Part-time
The Dollars (now Hypertones)
December 2007 – December 2011
Nottingham
One of the UK’s most successful function bands performing at weddings, private parties and corporate events across the UK.
✔ Design and manage the band’s website and other media content.
✔ Attend the majority of gigs scattered around the UK undertaking a varied range of tasks.
✔ Assigned roles include Deejay, Photographer, Sound Technician, Client Liaison, Driver and Security.
✔ Design and manage the band’s website and other media content.
✔ Attend the majority of gigs scattered around the UK undertaking a varied range of tasks.
✔ Assigned roles include Deejay, Photographer, Sound Technician, Client Liaison, Driver and Security.
Web Designer & Customer Service Advisor
Time UK Limited
September 2009 – July 2011
Nottingham
Long-established and successful online business selling furniture and designer goods to retailers and customers throughout the UK and internationally.
✔ Responsible for all aspects of the company’s eBay shop and numerous e-commerce websites, whilst helping to maintain a strong online presence.
✔ Maintain a rapidly expanding network of computers.
✔ Responding to emails and phone calls from worldwide customers requiring excellent customer focus with a confident and courteous telephone manner.
✔ Other tasks include photography, image editing, website content creation, marketing & sales.
✔ Responsible for all aspects of the company’s eBay shop and numerous e-commerce websites, whilst helping to maintain a strong online presence.
✔ Maintain a rapidly expanding network of computers.
✔ Responding to emails and phone calls from worldwide customers requiring excellent customer focus with a confident and courteous telephone manner.
✔ Other tasks include photography, image editing, website content creation, marketing & sales.
Web Design and IT Rescue, Part-time
Self-employed
March 2006 – October 2006
Nottingham
24hr personalised first-line support and web/graphic design service for homes and offices.
✔ Continued helping Progressive Internet; working on a freelance basis.
✔ Worked accurately and at speed whilst still meeting the needs of the customer.
✔ Continued helping Progressive Internet; working on a freelance basis.
✔ Worked accurately and at speed whilst still meeting the needs of the customer.
Unpaid Work Experience
Progressive Internet (now BaseKit)
January 2006 – March 2006
Chepstow, Monmouthshire, Wales
Web Design, Development and Marketing Company.
✔ Took a key role in with a range of jobs associated with the web design sector including dealing with compliance issues and errors.
✔ Duties included image creation and manipulation, eBrochure development and PDF creation.
✔ Took a key role in with a range of jobs associated with the web design sector including dealing with compliance issues and errors.
✔ Duties included image creation and manipulation, eBrochure development and PDF creation.
Global Services Helpdesk Analyst
BT
February 2005 – November 2005
Liverpool
IT Helpdesk providing first line technical support to international business customers.
✔ Confidently navigated through in-house software packages.
✔ Voluntarily developed a website and wrote the content to assist colleagues in diagnosing and resolving customer’s problems.
✔ Successfully completed over 40 Computer Based Training courses.
✔ Relished the opportunity to take on additional responsibilities and learn new skills within a commercial environment.
✔ Confidently navigated through in-house software packages.
✔ Voluntarily developed a website and wrote the content to assist colleagues in diagnosing and resolving customer’s problems.
✔ Successfully completed over 40 Computer Based Training courses.
✔ Relished the opportunity to take on additional responsibilities and learn new skills within a commercial environment.
Education
Healthcare Financial Management Association
Introductory Certificate in Healthcare Finance
Healthcare Finance
2014 – 2014
University College London, U. of London
MSc
Health Informatics
2011 – 2014
The University of Birmingham
PGCert
Leadership and Service Improvement
2011 – 2012
University of Manchester - Manchester Business School
PGCert
Leadership and Service Improvement
2011 – 2012
CLG Group Training
IT System Support Technician (ITSST)
IT, Hardware, Software, Networking, Health and Safety
2006 – 2007
University of Lincoln
BSc (Hons)
Games Computing (Software Development)
2000 – 2004
Holgate Comprehensive School
A-Levels, GCSE's
Art, Mathematics, Physics
1993 – 2000
Full Biography
An enthusiastic and self-motivated IT professional possessing a wealth of technical and creative skills across multiple disciplines. Experience in senior roles and particular expertise in healthcare leadership and service improvement, web design, IT support, information analysis and project management.
Specialties: Leadership, Service Improvement, Graphics Design, Web Design, IT Support, eBay, Customer Service, Digital Photography, Video Editing, Marketing, Sales, Finance, Budgeting, Mathematics, Proof Reading, Information Analysis, Adobe Creative Suite 6, HTML, CSS, Dreamweaver templates, Microsoft Office.
Languages
English
Native or Bilingual Proficiency
French
Elementary Proficiency
German
Elementary Proficiency