- Johannesburg,
- South Africa
Provide a quick, creative biography in 140 characters or less.
More bioGeneral office support, OS support, acquiring quotations for solutions needed at various branches within IT. Offering advice and assistance either remotely; over the phone; or onsite support.
Printer hardware configuration, installations, servicing.
Hardware allocation
Hardware and software upgrades
Network installations – from point to switch
Application support and general reporting using SRS and Crystal Reports
Loading Windows OS and software suites. Ensuring that patching is done as well as antivirus
Back End Support:
Day to day tasks include monitoring of SCOM
Active directory updating
Patching servers using SCCM 2012
Managing virtual servers
Ensuring that servers are backed up using backup and replication services
Managing and troubleshooting of Backup Exec
Working closely with management to upgrade hardware at DR sites, branches; and within the current infrastructure
Ensuring that current hardware and software is used
Piloting new software packages for the company both in monitoring perspectives and backup functions
Exchange cleanups are done every 12 months to ensure high availability on company resources
Very familiar with Veeam monitoring within SCOM; VSphere and Virtual machines
Server hardware support, in the event of hardware failures, make sure that quickest response available
Streamlining IT within the company, while getting users more to adapt better to current technology both on front end and back end (empowerment)
Active Sync to mobile device, which includes BAS
Monitor server environments using SCOM and HP Sim
If something breaks, we have to fix it. Use any means necessary
Support to +- 500 users and 50 servers nation wide
Current position as the on-site Customer services engineer in the KZN region
Engineer that handles all IT on a regional level
Performs all software and hardware maintenance regarding the internal company server, back up devices and users laptops and desktops
Maintaining the Active Directory and Print Server on site
Maintaining users email, all wireless devices and BATSA printers
All networking maintenance: 3G modems and LAN networks
Training of users to the software provided by the company
Currently learning the company ethics, values and procedures of the company
Performed short term goal setting within the company (Appraisal)
Helping users with IT and or any other issues that they may require assistance for
Monitoring tools management. Server/Network/Application
Asset management on a regional level
Assistance with all IT related issues from an analysis level to technical, but within a specific job relation
Administrator to access control system
Execution of national projects within the scope of software/hardware within BATSA
Regional resource management by means of assistance to regional administrator
A team member of 6 other IT pro’s located all over RSA
Call management on a regional and sometimes national level
Assistant to manager as support engineer when he is away from the office
Assistance to other team members within BATA scope
Piloting of new hardware and software during projects
Fire and EHS controlled systems within the IT sector
EHS committee member
Deployment of Biometrix devices
Validation of users
Monitoring of Hardware and Software
South African Breweries
Performing new installation of PC’s to all depots in and around KZN and Eastern Cape area
Was elected team leader
General networking
Toyota
Was on helpdesk
Duties include connecting remotely to user PC’s and solve issues with the PC end user
Mainly hardware and software enquires and queries
Installation of hardware and software
Department of Education
Performed initial internal audit for the new Biometrics (BACS) device for all users in PMB and Durban
Performed product analysis for the BACS project
Created all users on a database that was supplied by Datacentrix
ABI
Project for new pc’s and printers
Installation and removal of pc’s and printers for the ABI all around KZN
Setup all machines on the network with software
Connected all users to printers and SAP and other internal applications.
Virgin Active
Project for new installation of printers at all gyms in Durban and surrounding areas.
Was on site, removal of old printers. Installation of new printers with software
Connected all users to these printers
Installed new print job counters at all KZN gyms
Toyota
On-site engineer working with Lenovo desktop and laptops
Warranty checks, maintenance and installations on all Lenovo machines
Participated in school gala
Active Youth Leader and Sound engineer for the Saiva Sithantha Khazagum Burlington Heights branch
Fast learner
Like to complete all tasks in the shortest period possible
Reliable and hardworking
Always goes the extra mile
Good communication and interpersonal skills
Determined to achieve goals
Self motivated and customer driven
Team player and able to work independently
Career objective is to continue as an IT Professional in South Africa
Specialties: MS Server 03/08/12
Windows NT 4.0
Windows 95-8
Linux RedHat
MS Office
Customer Services
Siebel CRM
Lotus Notes 6.5
Remedy Alert
SCCM 2012
SCOM 2012
MCSA (2000/03)
MCSE (2008)
MCITP
Backup Exec
VMWare & Veeam Backup Replication
SYSPRO
Terminal Services
Microsoft Exchange
ITIL Infrastructure
SAN Troubleshooting
Network Troubleshooting
Riverbed Support
Level Progress
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