Here is a snippet from my online resume (if you wish to see the entire one, go to www.internauts.ca/~mikenowo):

-Web/Internet client/server coding, support, maintenance

-PC software installation, maintenance, tutoring, troubleshooting.

-Some hardware installation, troubleshooting.

-8 years experience with Mainframe systems

-6 years experience working on PC/Lan systems with various packaged products

-Extensive verbal and written communication skills

-Acted as project manager for installation/testing of online tech.
manuals management s/w, and for evaluation of s/w upgrade
(benchmarks, reports to management)

-Individual work researching/evaluating s/w. Subsequent reporting on
findings. Installation/testing involved.

-Experience writing internal user reference manuals, offering demos,
support of development s/w. Formal problem reporting/solving involved.