Nilesh Roy
Senior Manager - Technology Management
- India
Member Since: 2001/02/06
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Professional Background
Senior Manager - Technology Management
Nucsoft Ltd.
March 2012 – Present
I am currently assisting Barclays Bank in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on specific core capabilities associated with procuring, designing and advising on technology-enabled transformation programmes for a wide range of clients:
* Robust management of technology risks across consumer banking
* Planning portfolio/project budgets and ensuring cost-benefit realization & ROI
* Overseeing initiatives aimed at bringing in operational efficiencies and reducing transaction costs
* Incorporating a culture effective program/project delivery through a team of program/project managers and vendor partners
* Working closely with enterprise teams and central architecture groups to implement solutions complying with Barclays’ global standards.
* Effective supplier management, vendor performance measurement to get a pulse on Cost, Quality, Service & Relationship Values.
* Implementation of governance routines for delivery of programs across the portfolio
* Engaging with senior management for strategy planning & business reviews
* Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices
* Transitioning and supporting applications in “Business As Usual” Mode and ensuring high levels of customer satisfaction
* Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programmes.
* Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on technology transformation.
* Robust management of technology risks across consumer banking
* Planning portfolio/project budgets and ensuring cost-benefit realization & ROI
* Overseeing initiatives aimed at bringing in operational efficiencies and reducing transaction costs
* Incorporating a culture effective program/project delivery through a team of program/project managers and vendor partners
* Working closely with enterprise teams and central architecture groups to implement solutions complying with Barclays’ global standards.
* Effective supplier management, vendor performance measurement to get a pulse on Cost, Quality, Service & Relationship Values.
* Implementation of governance routines for delivery of programs across the portfolio
* Engaging with senior management for strategy planning & business reviews
* Building subject-matter-expertise on programs/applications and supporting business & operations in defining processes & best practices
* Transitioning and supporting applications in “Business As Usual” Mode and ensuring high levels of customer satisfaction
* Technical Programme Set Up, Assurance and Recovery - TSAR: Defining, shaping and mobilising technology programmes.
* Complex Technology Procurement: Delivering large-scale, complex procurement programmes with a focus on technology transformation.
Chief Technology Officer (Advisory Role)
ValueCare Inc.
August 2011 – Present
Cloud computing is about agile, elastic, efficient, and reliable services, and it can only be achieved through intelligent software that abstracts out hardware resources, pools it into aggregate capacity, enabling automation to safely and efficiently dole it out as needed by applications.
Tenants or customers utilizing the software-defined datacenter can have their own virtual datacenter with an isolated collection of all the compute, storage, networking, and security resources that they are used to. Furthermore, this virtual datacenter can grow and shrink to efficiently utilize physical resources. But most importantly, the time to deploy these resources can be orders of magnitude faster than in most of today’s IT environments. This is what the software-defined datacenter is all about, and it is the architecture for the cloud.
ValueCare Inc is an Independent Software Vendor, System Integrator and Value Added Reseller providing Virtualization, Unified Communications and Cloud Computing Solutions to Micro, Small and Medium Enterprises.
Our Design & Development team specializes in APIs & Plug-ins, Add Ons & Extensions, Modules & Components for Desktop & Web Apps.
Other areas of core competence are Customization / Deployment / Implementation of CRM / ERP alongwith Integration of Payment Gateway / Social Media / IM / SMS / Web 2.0
We are Channel Partners of Adobe, Cisco, Citrix, Devon IT, Google, HP, IBM, Intel, Microsoft, Oracle, SAP, VMware, vtiger CRM among others and Developer Partners of Conduit, eBay, facebook, fring, Gizmo5, PayPal, Salesforce.com, Skype, Tally ERP, twitter to name a few of our principals.
http://www.linkedin.com/co
Tenants or customers utilizing the software-defined datacenter can have their own virtual datacenter with an isolated collection of all the compute, storage, networking, and security resources that they are used to. Furthermore, this virtual datacenter can grow and shrink to efficiently utilize physical resources. But most importantly, the time to deploy these resources can be orders of magnitude faster than in most of today’s IT environments. This is what the software-defined datacenter is all about, and it is the architecture for the cloud.
ValueCare Inc is an Independent Software Vendor, System Integrator and Value Added Reseller providing Virtualization, Unified Communications and Cloud Computing Solutions to Micro, Small and Medium Enterprises.
Our Design & Development team specializes in APIs & Plug-ins, Add Ons & Extensions, Modules & Components for Desktop & Web Apps.
Other areas of core competence are Customization / Deployment / Implementation of CRM / ERP alongwith Integration of Payment Gateway / Social Media / IM / SMS / Web 2.0
We are Channel Partners of Adobe, Cisco, Citrix, Devon IT, Google, HP, IBM, Intel, Microsoft, Oracle, SAP, VMware, vtiger CRM among others and Developer Partners of Conduit, eBay, facebook, fring, Gizmo5, PayPal, Salesforce.com, Skype, Tally ERP, twitter to name a few of our principals.
http://www.linkedin.com/co
CEO, Founder, Managing Director / Entrepreneur
Dishari TechnoServ
January 2000 – March 2012
Dishari TechnoServ is a professional, cost effective provider of quality IT services offering a variety of onsite and offsite technology solutions. Dishari TechnoServ was started by professionals with decades of experience handling business IT systems. Our professional team members have helped thousands of clients across multiple geographies become more secure, efficient, and competitive businesses.
At Dishari TechnoServ, we specialize in providing our clients with custom tailored services. We provide strategic planning without the need for your business to hire its own IT staff. In addition, we provide compliance with government regulations and mandates for specific industries.
At Dishari TechnoServ, we are dedicated to the quality of services we offer our clients. We provide extensive solutions covering all fields of technology to meet your needs. We provide a wide variety of customized services to meet your business model. Virtually every industry relies on technology to improve and regulate the flow of business and we are the gateway to provide those services.
You will work personally with a representative who will listen to your problems and help produce a comprehensive solution that is right for your company. Your calls will be handled by a qualified support professional (subject matter expert) that has knowledge of your systems. We understand that down-time affects you and we guarantee that we will minimize the down- time your company experiences. Our clients rely on us because we have proven time and again that we provide the highest quality of services. Our experienced staff will help you streamline your systems and increase productivity.
At Dishari TechnoServ, we specialize in providing our clients with custom tailored services. We provide strategic planning without the need for your business to hire its own IT staff. In addition, we provide compliance with government regulations and mandates for specific industries.
At Dishari TechnoServ, we are dedicated to the quality of services we offer our clients. We provide extensive solutions covering all fields of technology to meet your needs. We provide a wide variety of customized services to meet your business model. Virtually every industry relies on technology to improve and regulate the flow of business and we are the gateway to provide those services.
You will work personally with a representative who will listen to your problems and help produce a comprehensive solution that is right for your company. Your calls will be handled by a qualified support professional (subject matter expert) that has knowledge of your systems. We understand that down-time affects you and we guarantee that we will minimize the down- time your company experiences. Our clients rely on us because we have proven time and again that we provide the highest quality of services. Our experienced staff will help you streamline your systems and increase productivity.
Advisor / Head - IT Infrastructure (Advisory Role)
SISA Communication Pvt. Ltd.
November 2011 – January 2012
Sisa Communications is a start-up company with a VISION to build a paradigm to streamline mobile video communication into the simplest form possible and to become the world leader in network and platform independency through technological advancements that would redefine video streaming and communication system across the globe.
The company is incorporated with the primary objective to work in the field of Software specialized in the field of Mobile Technology. With the cutting edge technological advancement developed through rigorous research & development, the company now aspires to extend its wing in related field of Mobile Advertisement. The particular field of mobile advertisement is expected to virtually explode in a humongous manner in the coming years as per expert predictions and current market trends. Attempting to tap the Generation Next mobile advertisement market SISA Communication would like to confirm its position as a pioneer player in early days. The objective is to strengthen its own position and develop the market, educate the customer.
The core values and ethos of the company are developed keeping the customers’ interest in mind. We will initiate our business process with the sole objective to create value for all the stake holders associated with us. In due course of time we would like to evolve as a trusted corporate citizen and discharge our social responsibilities.
The company is incorporated with the primary objective to work in the field of Software specialized in the field of Mobile Technology. With the cutting edge technological advancement developed through rigorous research & development, the company now aspires to extend its wing in related field of Mobile Advertisement. The particular field of mobile advertisement is expected to virtually explode in a humongous manner in the coming years as per expert predictions and current market trends. Attempting to tap the Generation Next mobile advertisement market SISA Communication would like to confirm its position as a pioneer player in early days. The objective is to strengthen its own position and develop the market, educate the customer.
The core values and ethos of the company are developed keeping the customers’ interest in mind. We will initiate our business process with the sole objective to create value for all the stake holders associated with us. In due course of time we would like to evolve as a trusted corporate citizen and discharge our social responsibilities.
Senior Manager - IT (IT Head)
V2 Solutions
February 2011 – August 2011
aka V2Tech Ventures Pvt. Ltd.
~" Responsible for several teams that make up our Production Operations group that include, Networking, Security, SAN Administration, Engineering and Infrastructure
~" To manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.
~" Oversee the administration and maintenance of IT infrastructure.
~" Oversee the administration of LAN / WAN.
~" To strategize, plan, develop and implement the company’s IT budget and infrastructure plan.
~" To manage and mentor the IT support team.
~" To evaluate user need and system functionality.
~" To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
~" Introducing and installing new system upgrades and security backups for hardware and software systems.
~" To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.
~" To adhere the software licensing laws.
~" To provide secure access to the network for remote users.
~" To manage crisis situations, this may involve complex technical hardware or software problems.
~" To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
~" To manage and oversees all telephone changes, including routing for seating assignments.
~" Oversee all help desk activities at the regional level.
~" Build and maintain vendor relationships and manage the purchase of hardware and software products.
~" Manages the purchasing of all software, hardware and other IT supplies.
~" To ensure that company assets are well maintained.
~" Updating and upgrading with the latest Technologies.
~" Responsible for several teams that make up our Production Operations group that include, Networking, Security, SAN Administration, Engineering and Infrastructure
~" To manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.
~" Oversee the administration and maintenance of IT infrastructure.
~" Oversee the administration of LAN / WAN.
~" To strategize, plan, develop and implement the company’s IT budget and infrastructure plan.
~" To manage and mentor the IT support team.
~" To evaluate user need and system functionality.
~" To ensure that all the facilities meet the needs of the end user with appropriate advice & support.
~" Introducing and installing new system upgrades and security backups for hardware and software systems.
~" To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.
~" To adhere the software licensing laws.
~" To provide secure access to the network for remote users.
~" To manage crisis situations, this may involve complex technical hardware or software problems.
~" To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
~" To manage and oversees all telephone changes, including routing for seating assignments.
~" Oversee all help desk activities at the regional level.
~" Build and maintain vendor relationships and manage the purchase of hardware and software products.
~" Manages the purchasing of all software, hardware and other IT supplies.
~" To ensure that company assets are well maintained.
~" Updating and upgrading with the latest Technologies.
Project Manager - ERP Solutions
Comsoft Mediatec Enterprises
January 2010 – February 2011
Managing Project Deliveries, Timeline / Milestone achievements, management of project budgets, vendor negotiations and client interfacing.
Providing consultancy services to clients by understanding their requirement and giving them customized solutions /products.
Providing consultancy services to clients by understanding their requirement and giving them customized solutions /products.
Associate Vice President / Head - Technology
Nucleus GIS & ITeS Ltd.
February 2009 – December 2009
¿ My Key Target Deliverable ¿
• IT Infrastructure Designing and Management Services,
• Network Infrastructure management
• Server Infrastructure management
• Applications Support @ Tier 2 and 3
• Security Infrastructure management
• Remote Infrastructure Management
• Tier 1, 2 and 3 IT Operations Support
• Setting up and maintaining IT Infrastructure and Leading the Network, System & Security Team.
• Infrastructure & Network Security.
• Identify new software for betterment of processes / systems.
• Selection, procurement, installation and commissioning of the IT infrastructure.
• Internal Quality Systems Audit.
• Network project planning, engineering and execution, problem identification & solution, and establishing processes for optimum resource utilization.
• Formulating the IT processes policy and Information Security Policy & their implementation.
• To continuously scan the environment and find out the new developments in the field of Information Technology.
• To covert at least a few of them into implemental propositions.
• The scanning is done for all the areas of IT such as hardware, data-communication, telecommunication, software (transaction processing, packaged software, specialized technical software for call centre industry etc.), IT security and others.
¿ About the Company ¿
Nucleus GIS & ITeS Ltd. is focused on enabling spatial fulfillment of value to businesses & individual users worldwide. Incorporated in 1992, our business activities are structured around:
• Documents Management
• PDC Management
• Process specializations in BFSI, Mortgage, Records Management and Yellow pages
• Data Conversion within all file formats
• GIS Consulting & Project Management
• Value Added Services around GIS data & products
Our matured competencies across the full bandwidth of spatial technologies help us deliver consistent and intelligent solutions.
• IT Infrastructure Designing and Management Services,
• Network Infrastructure management
• Server Infrastructure management
• Applications Support @ Tier 2 and 3
• Security Infrastructure management
• Remote Infrastructure Management
• Tier 1, 2 and 3 IT Operations Support
• Setting up and maintaining IT Infrastructure and Leading the Network, System & Security Team.
• Infrastructure & Network Security.
• Identify new software for betterment of processes / systems.
• Selection, procurement, installation and commissioning of the IT infrastructure.
• Internal Quality Systems Audit.
• Network project planning, engineering and execution, problem identification & solution, and establishing processes for optimum resource utilization.
• Formulating the IT processes policy and Information Security Policy & their implementation.
• To continuously scan the environment and find out the new developments in the field of Information Technology.
• To covert at least a few of them into implemental propositions.
• The scanning is done for all the areas of IT such as hardware, data-communication, telecommunication, software (transaction processing, packaged software, specialized technical software for call centre industry etc.), IT security and others.
¿ About the Company ¿
Nucleus GIS & ITeS Ltd. is focused on enabling spatial fulfillment of value to businesses & individual users worldwide. Incorporated in 1992, our business activities are structured around:
• Documents Management
• PDC Management
• Process specializations in BFSI, Mortgage, Records Management and Yellow pages
• Data Conversion within all file formats
• GIS Consulting & Project Management
• Value Added Services around GIS data & products
Our matured competencies across the full bandwidth of spatial technologies help us deliver consistent and intelligent solutions.
Service Delivery Manager - IT Infrastructure
Capgemini Consulting India Pvt Ltd.
March 2007 – January 2009
October 2007 - January 2009
Service Delivery Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 70. 12 direct reportees. 58 indirect reportees.
I was responsible for the Management of the IT Infrastructure of Schneider Electric for the entire EMEA region.
My core responsibilities comprised of 4 major activities -
1. Day-to-day IT Helpdesk Management for the client’s users.
2. End user Desktop infrastructure
3. Datacenter management.
4. New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25 man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.
Other KRAs were Enterprise Change Management, Project Planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.
March 2007 - October 2007
Project Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 105. 25 direct reportees. 80 indirect reportees.
Brought on board for the ASPIRE Project (UK - Her Majesty's Revenue & Customs), my responsibilities comprised of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.
Service Delivery Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 70. 12 direct reportees. 58 indirect reportees.
I was responsible for the Management of the IT Infrastructure of Schneider Electric for the entire EMEA region.
My core responsibilities comprised of 4 major activities -
1. Day-to-day IT Helpdesk Management for the client’s users.
2. End user Desktop infrastructure
3. Datacenter management.
4. New infrastructure / branch roll-outs for the entire region comprising of small (5 to 25 man offices), medium (26 to 100 man offices), large (101 to 200 man offices) sizes.
Other KRAs were Enterprise Change Management, Project Planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.
March 2007 - October 2007
Project Manager - IT Infrastructure (Remote Infrastructure Management)
Team Size - 105. 25 direct reportees. 80 indirect reportees.
Brought on board for the ASPIRE Project (UK - Her Majesty's Revenue & Customs), my responsibilities comprised of ensuring successful delivery of programme or project lifecycle; from design & definition of the benefits case, through technical or transformation delivery & potentially ultimately transitioning the delivered solution to an outsourced operation.
Project Manager - IT Infrastructure (Planning Team) & Organizational Sizing Expert
Shinsei Bank, Tokyo
September 2006 – March 2007
Brought on board to consolidate & streamline business practices surrounding IT projects. Currently managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation. Reporting to the CTO, my current key activities entail development & management of budgets, meeting milestone & delivery dates.
Infrastructure Architect & Technical Project Manager
Hexaware Technologies Ltd.
February 2006 – September 2006
Reporting to the Project Director, as a Project Manager for the project my responsibilities included managing various projects for Hexaware’s clients, management of project budgets, vendor negotiations and client interfacing.
As an Infrastructure Architect for the project, my responsibility was to design the server architecture, deployment and maintenance of applications/services across the project. This also includes working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).
As an Infrastructure Architect for the project, my responsibility was to design the server architecture, deployment and maintenance of applications/services across the project. This also includes working with the Solution Developers to design for scalability, reliability, manageability, performance, and security, and the Business Analyst for strategic direction (both conforming to, and helping to define).
Network & Security Specialist (Manager Level)
Pictureal (India) Pvt. Ltd., Mumbai
March 2005 – February 2006
Reporting to the Director - IT, my main responsibilities were to ensure the smooth running & security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance & upgradation of the network security systems.
Internet Specialist (Asst. Manager Level)
S. K. International
July 1997 – February 2005
(November 2000 - February 2005)
Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion)
Roles and Responsibility: Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.
(July 1997 - November 2000)
Designation: Senior Customer Support Engineer
Roles and Responsibility: Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. He had managed & driven a team of engineers towards total customer satisfaction. He also took the initiative and designed in-house training documentation for the customer base.
Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion)
Roles and Responsibility: Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing High End connectivity solutions like VPNs & VLANs based on Dialup, ISDN or Leased Line connectivity to Internet. Designing & Implementing Network Security policies for prevention against network spoofing, Firewalls.
(July 1997 - November 2000)
Designation: Senior Customer Support Engineer
Roles and Responsibility: Built a strong customer base by providing support on various messaging, internet, software & training related issues to existing customers. He had managed & driven a team of engineers towards total customer satisfaction. He also took the initiative and designed in-house training documentation for the customer base.
Sr. Customer Support Engineer
Datapro Infoworld
June 1996 – July 1997
Selected from the Campus Recruitment Drive, I was responsible for building a strong customer base by providing support on various software related issues to existing customers. I had designed and implemented training course for new recruits speeding profitability. My additional responsibility was of training C, C++ (for corporate clients).
Education
Prosoft Learning
Master CIW Administrator
Configure, manage and deploy e-business solutions servers
2003 – 2003
Microsoft Corporation
Various Microsoft Certifications - MCSE+I, MCSE, MCSD, MCP
MCSE+I, MCSE, MCSD, MCP
1996 – 2000
University of Mumbai
Bachelor of Engineering (B.E.)
Electronics & Telecom
1992 – 1996
Kendriya Vidyalaya
High School (10+2)
Science
1990 – 1992
S.I.C.E.S. High School, Ambernath (Mumbai)
10th (SSC)
Science
1981 – 1990
Full Biography
Summary
17+ Years of experience in Technology Operations, Delivery Management, Service Revenue Management, Gross Margin profitability, Service Delivery, Remote Infrastructure Management, IT Infrastructure Services, IT Consulting, Strategy Planning.
Experience with working at Big4 Consulting Firm.
Domain Expertise and Consulting experience on multiple industry verticals like Banking, Finance, Insurance, Media, Logistics, Transportation, and Power Distribution.
Achievements in managing large strategic IT initiatives involving re-engineering of business processes and enterprise applications.
Excellent Analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements.
Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.
Contact Details
Email: nilesh@nileshroy.com
Mobile: +91 982 009 4678
Introduction
I love to make friends. I am an avid and open networker. All connection requests are always accepted :)
I believe in this poem..
“Little Bird in the Sky
Dropping potty in Ur Eye
You Don't worry you don't cry
You just thank god that
Cows don't fly........”
Well.... Life is too short to wake up with regrets. So love the people who treat you right. Forget about the one's who don't. Believe everything happens for a reason. If you get a second chance, grab it with both hands. If it changes your life, let it. Nobody said life would be easy, they just promised it would be worth it.
I know one thing.....
I have limited time here on this planet.....
and I plan to use it to the fullest!!!!
I am gonna enjoy, have fun share, care, love, feel, help, and spread as much as joy as I can, until it is finally time to return......
I am gonna live!!!!!!!!!!
So life, here I am!!!!!!
Languages
English
Native or Bilingual Proficiency
Bengali
Native or Bilingual Proficiency
Hindi
Full Professional Proficiency
Marathi
Professional Working Proficiency
Gujarati
Elementary Proficiency
French
Elementary Proficiency
German
Elementary Proficiency
Japanese
Limited Working Proficiency
Level Progress
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Overall4
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Software2
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Exchange1
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Email Software1
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Storage1
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Networking1
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AntiSpam1
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DNS1
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Fonts Typography1