Ryan Smith
Sr. Systems Engineer
  • United States
Member Since: 2010/09/22
Tech Certifications:
Master

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Points this month24
Total points81,181
Questions: 9
Solutions: 59
Articles: 1
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Professional Background
Sr. Systems Engineer
Renascence IT Consulting, Inc.
April 2013 – Present
I work with their team to analyze research and develop solutions for both ongoing issues and new issues as they arrive.  I help install, maintain and monitor and fix Windows 2003/2008/2012 servers and Linux Servers.  

I am in charge of supporting a fast paced website with 8 servers running both Windows Servers and Linux Servers.  These servers us MS SQL, Cold Fusion, Jboss, and Apache.  Big 5 IP Load Balanced.

• Proactively monitor and maintain all production and business applications for multiple clients including infrastructure, anti-virus, backup, and 3rd party solutions.
• Troubleshoot Microsoft application issues (Office 2003/2007/2010, Web server, Exchange 2003/2008/2010, Windows Server & SBS 2003/2008/2011)
• Active Directory support
• Network and firewall configuration and maintenance
• Assist with Windows XP, Vista, 7, 8 issues with clients
Unix System Administrator
Office Perfect
January 2013 – Present
I provide Unix and Linux support for Office Perfects Linux Clients on an as needed basis.
Unix Systems Administrator
ProxyIT Inc
August 2012 – Present
I do both Linux and Windows Servers administration.  I also maintain a Backup Exec Server with over 30 servers to backup.  I am part of the team that helps support Mountain Bike Review.com. (MTBR.com)
SR. Network Engineer
Bay Area Beverage
January 2012 – Present
Maintains Network operations 24/7 for a fast paced distribution center. Coordinates with internal IT on computer and network related projects. Administers and manages computer, network and telecom systems. Provides consultation, support and management for in house projects and needs, and also provides support and consultation for clients as required. Analyze computer, network, and telecom systems needs for informational and functional operations, to determine scope and priorities of projects, as well as requirements to meet corporate standards of security in all systems. Maintain system capacity and equipment needs. Develops and recommends plans for systems development and operations, hardware and software purchases. Manages the development, implementation, installation, and operation of informational and functional systems for the organization. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to address problems as needed to improve overall efficiency.
Unix Systems Administrator (Contractor)
Intrax Cultural Exchange
August 2011 – Present
Unix Systems Administrator for Production Servers.
Senior Systems Admin
Norcal Helpdesk
April 2008 – Present
Linux and Windows Systems Administrator.  I am a contractor servicing many small to medium sized businesses nationwide.
Senior Systems Engineer (contractor)
Skype
June 2010 – February 2011
Hands on desktop and remote support for Apple (Mac) and PC (Windows) computers and PDA devices at multiple Skype Locations. Provided IT Solutions, Workstation, and Networking support. New Hardware setup, Software installation, licensing and configuration for all platforms and devices.

Skype uses 70% Apple, 30% PC equipment.

Extensive hardware upgrades and troubleshooting on Macbook Airs, Macbook Pros etc.
 
Responsible for setting up and ordering over 100 new hire systems using Time Machine Backup, Ghost, and Acronis.
System Administrator
Norcal Helpdesk
2008 – 2010
I work on Linux Servers, Windows Servers, Networking, and Windows Desktops on a daily basis.  Anything computer related I'm on it.
System Administrator
Land Home Financial Services
February 2010 – August 2010
I am a self employed contractor doing Unix, Windows, Exchange Server, and Vshpere administrator.  Daily tasks include setting up SSL's on multiple Unix and Windows servers, writing backup scripts for both unix and windows, Editing HTML, PHP and Mysql tables as needed.  Monitoring disk space and backups.  Convert servers to vmware.  Lots of Exchange and Vmware troubleshooting.  Diagram current network with Visio.  Document all tasks for future references.  Train IT staff as needed.
Systems Administrator
Genius
March 2008 – September 2008
Windows Systems Administrator, Exchange Administrator, Backup Exec Admin,Blackberry Enterprise Server Administrator, Red Hat Linux, Cisco Phone Rollout, Phone Administrator, Desktop Support, Telecom/Network Punchdown/Connectivity.
Systems Administrator
RubyworX
March 2008 – April 2008
Windows Systems Administrator, Quickbooks Administrator, Exchange Server Admin, Black Berry Admin, Server monitoring (What's Up), Webmaster, IIS Administration, Configure Cisco Switches, Configure Fortinet Gateways, Routers and switches.

This was a fast paced call center so you had to be on your feet to tackle any problem from Vista to Windows servers.  Monitor network connectivity, and servers for any problems.
Linux System Administrator
SRO Magazine
January 2000 – January 2008
I setup and maintained multiple high traffic websites using LAMP.  We used Vbulletin, OScommerce and many other php / mysql scripts.
Desktop Support
Robert Half Technology
August 2007 – December 2007
Was doing laptop encryptions and upgrades on IBM thinkpads for the Protiviti group.
Desktop Support
Network Appliance
April 2007 – May 2007
I was doing desktop support there.  It was very fast paced and I loved it.  I was supporting a building on my own with about 500 people and offsite people as well.
Desktop Support
Milestone Technologies
June 2006 – 2006
I have worked at a lot of big companies for Milestone such as Network Appliances, Palm, and Kaiser.
System Admin
WebMD
March 2000 – January 2001
NT Systems Admin, build and configure Compaq servers for production use.
System Admin
Sony Electronics
April 1998 – March 2000
NT Systems Administrator and Desktop Support
desktop support
Cirrus Logic
1996 – 1998
Part of a Desktop Support team that supported a campus of over 3500 employees.
Desktop Support
Cirrus Logic
April 1996 – April 1998
This was the place that I loved to work at.  When you have that job that hits home, this was it.  We were super busy doing 10 desk-side calls a day.  Got to meet and interact with so many nice people that I still talk to today.  Met my wife there.  Did desktop support and was going to be the unix guy but I left the company to go to Sony Electronics.
Desktop Support
MicroAge
January 1993 – December 1995
I brought my computer into the store to fix some hardware on it.  After Mohan the boss saw I could type 60+ words a minute and I was a computer whiz he offered me a job on the spot.

I Built, fixed and configured computers for customer at a fast paced computer store.
Sales Person
Babbages
November 1990 – November 1991
Babbages was a retail computer and gaming store in the mall.  I went through extensive customer service training and learned how to talk to every customer face to face and on the phone.  These skills have been a valuable asset for me since then.  I was only 18 at the time but it was such a great experience working there.  Had a lot of fun and during Christmas rush worked our tails off with a 100 foot line out the door all day long.  Very fast paced at times.
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Education
Heald College
AAS
Electronics
1994 – 1996
California High School
Diploma
1987 – 1991
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Full Biography

•  Production and Staging Unix Administrator
•  CentOS, Networking, Configuration and Troubleshooting
•  Virtual Hosts / Redirects / Modrewrite / DNS / Apache
•  Maintain / Troubleshoot Mysql Databases
•  Maintain / Troubleshoot Java Glassfish Servers
•  Networking Diagrams (Visio) Server Documentation
•  Nagios Monitoring Administrator - Setup Plugins, Sites etc.
•  Vsphere Administrator
•  Zen Load Balancer Administrator
•  Exchange Server 2003 / 2010 Administrator
•  Create cron jobs
•  Perl / Bash Script Programmer
•  Samba, NFS and Netapp Storage Devices
•  Windows Server Administration
•  PHP Scripting

I have been a Senior Systems Engineer at many locations providing support to over thousands of customers.  Connectwise, Kaseya, Sharepoint, Exchange Server, Windows Servers, Linux Servers (Ubuntu and Redhat), Vmware, FOG (Free Open Source Ghost) Servers, Windows XP, Windows 7, Mac OSX, Juniper Firewalls.
----Customer Feedbacks:
Aaron writes:
I just wanted to say thanks for all your help today. This project ended up being a bit of a hassle and I really appreciate the communication and you fixing things so quickly.
----
I just wanted to point out what an excellent job Ryan has done this week taking our network from a smoldering heap of ashes, building all the connections piece by piece, and getting things mostly working. I have received excellent feedback from Peter and Juan about Ryan’s diligence and thoroughness.
--------
Excellent job Ryan!
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I am not sure if you remember our Project 5 issue.  It has been an ongoing issue for 3 years.  We actually had discussions with John about database creation.  The other day Patricia reported the issue again. I was experiencing the same issue.  I mentioned it to Ryan and he somehow fixed it in a different way in just a few minutes.  I am very impressed.
 
Please note that Ryan is about the 9th IT person that has tried to fix this issue and succeeded!
Great job!

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Languages
English
Native or Bilingual Proficiency
Japanese
Elementary Proficiency
Chinese
Elementary Proficiency

Level Progress

Current: Level 6
Ryan needs 16,819 points to level up.
LVL 7
  • Overall
    6
  • VPN
    2
  • Windows 7
    1
  • Web Development
    1
  • Linux Networking
    1
  • Exchange
    1
  • Microsoft Server OS
    1
  • Windows Server 2008
    1
  • Adobe Creative Suite CS
    1
  • Cloud Computing
    1
  • Mac OS X
    1
  • Scripting Languages
    1
  • Unix OS
    1
  • Web Browsers
    1
  • Linux
    1
  • Linux Distributions
    1
  • Windows Server 2003
    1
  • HTML
    1
  • CSS
    1
  • Microsoft IIS Web Server
    1
  • SSL / HTTPS
    1
  • Apache Web Server
    1
  • Apple OS
    1
  • Apple Software
    1
  • Microsoft Office
    1
  • Active Directory
    1
  • DNS
    1
  • Drupal
    1
  • Microsoft DOS
    1
  • Network Operations
    1
  • Oracle Database
    1
  • PC
    1
  • Programming
    1
  • Query Syntax
    1
  • Storage
    1
  • Web Servers
    1
  • Windows Networking
    1

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