Provide a quick, creative biography in 140 characters or less.
More bioA.S. degrees in both Multimedia Integration Technology and Electronics Engineering Technology. I was previously employed in a busy shop building and and servicing PCs and networks.
Currently, I'm a Senior Technician in tech support for a very large computer manufacturer. My team is an "escalate" team, meaning we get the tougher questions that general tech support can't handle. I oversee and advise 20 good techs, and at any given moment may have 4 or 5 tough computer problems to deal with simultaneously -- in addition to upset clients on the phone who think PCs are supposed to just simply work like TV sets do!