Trevor Coen
Systems Engineer
  • Sligo,
  • Ireland
Member Since: 2013/03/14
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Professional Background
Systems Engineer
AvantCard
March 2013 – Present
Member of the Infrastructure support team implementing technology solutions for AvantCard.

Member of the IT deployment team responsible for the smooth deployment of applications and changes to bespoke applications from UAT through to production in a 24*7 environment.  Working closely with the application development team and project managers to allow for timely deployment schedules. Focus on execution, value creation, end results, IT agility and innovation. Good co-operation with colleagues, always willing to help or ask for help.

Proactive Support of Technologies including:

Microsoft Hyper-V Server 2012
Server Virtualisation
Virtual Desktop Infrastructure (VDI)
Windows Server 2012
PowerShell Scripting
Microsoft Application Platform Stack
Infrastructure Stack
Configuration management
Windows Server 2008 R2
Microsoft Lync Server 2010
Windows 7 Professional x64
Sysprep & ImageX
Windows 7 XP Mode
Workstation build & image distribution system.  Provisioning of HP 6300 & 8300 PCs and HP Folio f13-2000 laptops.  Software distribution and End User Computing environment testing.
Avaya IP Phone 9630 & IP Phone 9608
Ricoh Multifunctional Printers with Flex software.
LAN switches & cabling
Disaster Recovery Technical Enablers, Planning and Support
iTop IT Operational Portal
MS Dynamics
Sharepoint 2010
Blackberry
Tortoise SVN & Collabnet Subversion Edge
Setup Internal Certification Authority
Investigative, Instigator, Innovator, Integrator and Implementer
Netapp Storage Systems and management
Sports & Exercise Scientist
@exerciseops @sligostrength
July 1997 – Present
Promoting health-enhancing physical activity
Member of the Health 2.0 movement (Health2Dublin & Health2Galway)
Digital Health Solutions
Online Community Engagement
Strength & Conditioning Coach
Former Irish Powerlifting Champion (2002)
Current Masters Weightlifting Competitor (National titles in 2013 & 2012)
AVP, Sr Analyst-Non Trading Support
Bank of America Merrill Lynch
July 2006 – March 2013
Responsibilites include specing / sourcing / provisioning / lights-out management and decommissioning of servers.  Multi-site load balancing and failover.

Delivering throughout the complete infrastructure project lifecycle including design, build, test, deployment, operate and decommission.  Driving efficiency and lowering opex for infrastructure. High throughput of effective change using consistent processes.  Low amounts of unplanned work.

IT business analyst creating project requirements with the business side bringing IT closer to the business, writing test scenarios and plans, managing projects and bringing business knowledge to IT projects.  

Identify, minimise and manage operational risk, resource mgt, backups, disaster recovery planning and test, powerdown plans, release mgt and supporting production systems.  

Proactive maintenance of servers and applications.
Set-up of monitoring infrastructures for SLA management.
Identification and remediation of Single Point of Failures for critical applications.  Remediation of out of support / end of life technologies.

Responding to and resolving incidents referred by the service desk, measuring and monitoring output to ensure quality and services levels are exceeded.  Adaptive Case Management.

Providing in-depth troubleshooting, resolution and root cause analysis of complex desktop and server incidents and requests / work orders.  Ownership of problems through to completion.  Self-identifying and actively escalating issues.  Ownership of problem trending and tracking.  Data Loss Prevention tools.  Desktop / App virtualisation.

Ability to work closely with a diverse virtual team of IT professionals in a multi-national, multi-disciplined and geographically distributed environment.  Collaboration with security specialists to solve common objectives.

Participation in on-call rota.

Strengthening 3rd party vendor relationships to improve availability.

A technology business with a financial domain of expertise.
Part Time Strength Coach
Sligo GAA
2006 – 2011
IT Consultant
Computer Futures Solutions
February 2006 – July 2006
Contract based on-site at Elan Pharmaceuticals (NYSE:ELN), Athlone (http://www.elan.com/) for Hibernia Computer Services.  Hibernia Computer Services and Evros merged in 2008 to form HiberniaEvros.  http://www.hetg.ie/

- Ensuring fulfillment of standard processes, policies and procedures.
- Performance metric and monitoring tools
- Configuration management and security patching
Senior Systems Administrator
Elan IT
February 2005 – February 2006
Contract based on-site at MBNA Carrick-on-Shannon for Hewlett Packard (HP).

•Rack, build, cable, configure, and provision Intel and AMD servers
•Operating System Installation
•Systems Administration
•Desktop Support
•Ensured Service Level Agreements were met.
•Strict adherence to "Change Management" best practices.
•Engaged in all aspects of problem management including down time minimisation, issue escalation & resolution, root cause analysis, break-fix deployment as wells a co-ordination & communication will all relevant stakeholders.
Senior Systems Administrator
Elan IT
June 2004 – January 2005
Contract based on-site at MBNA in Carrick-on-Shannon for Cara Group.
BT Ireland acquired CARA Group in 2005.
IT Administrator
Parc Group Limited
January 2000 – June 2004
Parc were a specialist recruitment firm. They ceased trading in 2008, following the sale of its trading subsidiaries Parc HR Services and Parc Aviation.

Delivering consistent quality end user products and services to users in SLA.  Products and services included but were not limited to hardware (i.e. desktops, laptops, blackberry) software (i.e. OS, applications), and user account operations (i.e. account and mailbox creations, folder creation and permissioning).

Citrix Server Administration.  Oracle database support. Infrastructure Management.  Data Protection.   Disaster Recovery.  Service management
Technical Support Engineer
PricewaterhouseCoopers
June 1999 – December 1999
Technical Support Engineer
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Education
Irish Amateur Weightlifting Association
Level 1 Weightlifting Coach
2013 – 2013
Newhorizonsireland.ie
Windows Server 2008
2011 – 2011
Skillsoft.com
Configuring Windows Server 2008 Availability
2011 – 2011
University of Limerick
2.1
B.Sc Sports Science
1993 – 1997
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Full Biography

Action oriented IT versatilist working on multidisciplinary assignments from end-point to datacentre requiring technical specialisation and business competence to design and implement technology solutions to address real business issues and produce long-term growth and value.  Optimisation and delivery of new application hosting platforms resilient against component failures of hardware, software and network crashes including participating in infrastructure design, review, and approval processes.

Simplification of technology operations, enabling better operational risk mgt and responsiveness to business challenges.

Leveraging relationships with the technology ecosystem to help make better and more informed decisions to solve business challenges.  Liasing with vendors to implement change which is now “Business As Usual”.  Negotiation.

I focus on results / goals, listen to the views of others and remain flexible.  I take pride in everything I deliver, always aiming to exceed expectations.  Effective at communicating  project or system issues to senior management including remediation plans and enjoy mentoring team members.

- Hyper-V, VMware vSphere hardware virtualisation and management with corresponding Cloud Infrastructure Suites.  
- Xendesktop VDI, XenApp
- Active Directory
- App-centric view of operations
- Pro-active in creating production support documentation in a Knowledge Centred Support environment
- Deep and broad end user computing experience, IT service management, ITIL and COBIT.
- Working knowledge of networking to CCNA.
- Ability to work in a process driven environment independently and multi-task effectively in a team environment.
-Providing subject matter expertise for initiatives focused on business development.
- HP & IBM X86 hardware and baseboard mgt controllers.
- Troubleshooting skills including analytical thinking, problem definition, ability to eliminate variables, and identify
solutions.
- Service Analytics

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