Qian Bao
Digital Media Specialist
  • Richmond Central,
  • British Columbia,
  • Canada
Member Since: 2010/05/14
Industry: Media
Top Skills:
Tech Certifications:
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CERTIFIED EXPERT

Digital Media | Journalism | Technology | Alumni @uoft @ubcjournalism. Apple Geek. Google Searcher. Microsoft Gamer. 中国人 Canadian

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Total points229,604
Questions: 7
Solutions: 168
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Group Discussions: 1
Professional Background
AppleCare Technical Advisor
Apple
September 2020 – Present
Vancouver, British Columbia, Canada
Building strong client relations through technical support and advisory with phone and chat. Aside from troubleshooting, we also document cases with professional technical writing skills. I am currently a part of the iOS Tier 1 team that support clients from Canada and the United States.
Technical Specialist
Apple
December 2018 – Present
Vancouver, British Columbia, Canada
Technical Specialist at Apple Retail. This position specializes in client and business relations with support plus diagnostics for iOS, watchOS and tvOS devices. We work with our specialists and business experts to provide clients with a complete solution for their personal, educational and business needs. We also work with Geniuses to uncover technical issues and build trust  among the clients.
Tech Journalist
MobileSyrup
May 2019 – August 2019
Toronto, Ontario, Canada
I interned as a tech journalist at MobileSyrup as part of the internship requirement at the UBC Journalism Program. My daily task at MobileSyrup includes daily news write up and aggregation. As a tech journalist, it is always my job to simply technical jargons into everyday words that are readable by the general public. During my internship at MobileSyrup, I have developed a comprehensive understanding of the national networks, as well as the development of consumer technologies in Canada.
Sales Associate
The Source (Bell Canada)
May 2018 – December 2018
Richmond, British Columbia, Canada
I worked as a Sales Associate at The Source in Richmond Centre. I am proficient in electronic merchandising and consumer electronic troubleshooting. Explaining technical jargons through simple language is the key focus of my task. This position further enhances my ability in interpersonal and technical communication.
Software Quality Assurance
CryptoMill Cybersecurity Solutions
October 2015 – April 2018
Toronto, Ontario, Canada
I have worked as software QA at CryptoMill Cybersecurity Solutions for two years. During my stay at CryptoMill, I have carried out numerous usability and scenario based test on its enterprise security application. This position helped me to acquire more knowledge on the basis of enterprise security. I also participated in their digital marketing by renovating the website contents.
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Education
University of British Columbia
Master of Journalism
Communication and Journalism
2018 – 2020
My master’s education at the University of British Columbia extends my ability in digital journalism and media studies. I am specialized in writing and creating various journalistic form, such as online blog, podcast, video and data visualization. Courses include Media Ethic, Media Law, Video and Audio.
University of Toronto
Honours Bachelor of Arts
Communication and Information Technology
2013 – 2018
My undergraduate studies at the University of Toronto involved extensive research on digital media and communications, as well as professional skills in multimedia and information technology. The skills-based courses cover graphic design, web design, game design, user experience design, IT consulting and human-computer interactions. I have also taken research-based writing courses on a variety of topics, including history, science, and finance. Other writing courses I have taken involve writing for a range of platforms in different genres, such as online blogs and podcasts, and data visualization.
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Full Biography

A digitally oriented and and creative individual who is seeking professional career in digital media, information technology, journalism and marketing. I received my Honours Bachelor of Arts in Communication from the University of Toronto in 2018 and Master of Journalism at the University of British Columbia in 2020.

As an avid user of social media sites, I am aware of the different ways that such platforms have changed the ways the public consumes information and engages in conversation. That’s why I try to be active on social media not only to stay connected but also to start meaningful conversations. I create content that generates discussion around topics that are not only of personal interest and passion, but also important for the public. I am experienced in major social media platforms as well as the ones from China such as Douyin (TikTok), WeChat and Weibo.

Personally, I am passionate about technology. The digital revolution has enabled creators like me to unleash our imagination. For me, communication and journalism in the 21st century is about interaction and engagement through web 2.0. It’s about delivering quality content through creative and interactive methods that are enabled by the media technologies we have.

In terms of technologies and professional skills, I have extensive experience in the post-production of image, video and audio through Photoshop, Final Cut Pro, and Logic Pro. I am also familiar with visual design software such as Illustrator and InDesign for graphic creations. I am able to handle professional filming and recording equipment, ranging from DSLR and video drone to XLR microphone and MIDI controller. I can work with WordPress and Bootstrap Framework, and other web-design elements like HTML, XML, CSS and PHP to create and manage websites. Web analytics and accessibility are also included as part of my web-based skills.

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Languages
Mandarin Chinese
Native or Bilingual Proficiency
English
Native or Bilingual Proficiency

Level Progress

Current: Level 10
Qian needs 12,396 points to level up.
LVL 11
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