Robin Harris
Network Technician
  • Caledonia,
  • Illinois,
  • United States
Member Since: 2015/02/16
Tech Certifications:
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Professional Background
Network Technician
Rockford Health System
January 2014 – Present
- Provide tier 1 and tier 2 network infrastructure hardware and software support.
- Configure and deploy Layer 2 and Layer 3 switches.
- Install blade servers and other rack mounted equipment.
- Maintain and troubleshoot UPS' in network closets.
- Provide tier 1 and tier 2 wireless infrastructure support.
- Provide assistance to network administrators when needed.
- Maintain and deploy Windows updates via SCCM on a monthly basis.
PCTech\Network Support
Rockford Health System
August 2010 – January 2014
-      Provide tier 2 and tier 3 hardware support for PCs, peripherals, and laptops.
-      Maintain and deploy Windows updates via SCCM on a monthly basis.
-      Provide tier 1 printer support.
-      Provide tier 2 networking support, including network connectivity issues from the device to the switch port. The issue is only escalated if there is an issue with the cable run or if the issue involves level 2 and above switch programming.
-      Provide Tier 1 switch programming, including configuring switch ports, moving ports to other VLANS, and configuring switch port security.
-      Provide Tier 2 desktop support, including Windows XP and Windows 7 operating systems, along with a host of other applications.
Senior IS Support Specialist - Part-time
Chicago Zoological Society
October 2005 – November 2013
- Responsible for installation, configuration, troubleshooting, and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software).
- Provide technical, operations, and training support to users of company's personal computers either by telephone or on-site relative to desktop hardware and software packages.
- Configure computers, communications devices, and peripheral equipment.
- Creating new user/email accounts in various systems.
- Extensive knowledge of printers from small desktop to large networked printers and copiers.
- Install and test personal computers, printers, and other peripherals; configures operating system,   shrink-wrap programs, and applications software programs.  
- Manage and troubleshoot network connectivity issues including user access to network shares, user login issues, and email access issues.  
- Provide advanced desktop and software support for 900 users.
- Operating and maintaining the Track-IT system, to include collecting and maintaining user profile data, and creation of reports.
Field Technician
Barbeau Enterprise
December 2003 – October 2005
- Determining the cause of equipment failure using various types of complex test equipment.
- Maintain accurate records of equipment assignments.
- Follow up on all network related issues to ensure customer satisfaction.
- Tested network for functionality and optimization.
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Education
DeVry University
bachelor's degree
Computer Information Systems/Information Systems Security
2009 – 2015
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Full Biography

I'm a family oriented person. So much that I've shaped my goals around what I think puts my family in the best position in the future. I've discovered that in my particular field certifications matter more than college degrees to a certain extent. A college degree will give me more options in my field. With that being said I plan on obtaining a MBA and continuing to obtain more certifications. My theory is that with the combination of experience, certifications, and college education I give myself several options and career paths to choose in the future.

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