Provide a quick, creative biography in 140 characters or less.
More bio• Demonstrate expertise in defining project objectives, benefits and success factor based on project requirements; develop & control Integration plan and it’s deliverables throughout the Project life cycle.
• Verify Legal and Information security standards are in compliance with organization’s expectation; drive and manage the quality of all relevant information required by the different business functions and delivered by the Program.
• Expedite documentation to enable IT systems to be updated with the required data ensuring all business functions deliver the contractual requirements.
• Maintain and update documentation for new and existing customers in a quality-driven manner.
• Maintain a strong focus on the handover of customers into business as usual activity to ensure a good customer experience.
• Operate at management level and take an equal and active role in the delivery of the business plan.
• Contribute in resource modeling and track recruitment with HR team.
• Track milestones and timelines regularly and keep the stakeholders updated.
• Oversee the Integration of all 3rd party suppliers in accordance with the contractual obligations and agree effective handover processes that can be tested and agreed.
• Highlight risks to Integration/delivery to the Program Team in a timely manner and use agreed Escalation procedures to manage issues raised alongside the Program Team where required.
• Serve as key contributor in ensuring all necessary actions to mitigate risks to the Integration to deliver, per the contractual obligations.
• Delivered comprehensive professional training to internal employees on Project Management, ITIL and Creativity and Innovation.
I am a seasoned technology specialist with 15+ years of management and IT experience across multiple sectors. Recognized for demonstrating a natural aptitude for infrastructure development, as well as for customer and product/service onboarding, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include PMP, ITIL, PRINCE 2, ITSM, Customer Experience Management, IT technology support, transition management, design thinking, problem resolution, system migration, infrastructure development, training, cross-functional team leadership, and technology solutions. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, as well as business acumen, systems analysis, and project management to support efficiency and maximum returns.
Currently, I am a Transition Manager with Vodafone. Under my leadership, I demonstrate expertise in defining project objectives, benefits and success factor based on project requirements which involves developing & controlling an integration plan and it’s deliverables throughout the project life cycle. I also ensure the reliable and consistent integration of new customers or new services for existing customers into the service centers; resourcing and business justification for support models. In addition, I liaise with senior leadership, stakeholders, and third-party vendor teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.
Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
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