Satyendra Sharma
Microsoft UC Technical Architect
- Milwaukee,
- Wisconsin,
- United States of America
Member Since: 2009/09/28
Provide a quick, creative biography in 140 characters or less.
More bio
Activity
Points this month0
Total points123,814
Professional Background
Microsoft UC Technical Architect
NetricLLC
Milwaukee, WI
Senior Consultant
CGI
October 2009 – December 2017
Designed, implemented and supported the global messaging initiatives and integration of E-Mail and Lync systems worldwide and ensured the compatibility and high performance requirements of the global Enterprise messaging system. Collaboration with a team of administrators and engineers consisting of FTE and contract employees across geographic and cultural boundaries.
Technologies:-
Microsoft Exchange 2003/2007/2010
Office Communications Server 2007 R2
Microsoft Lync 2010/2013
Symantec Enterprise Vault v8.x / v9.x
OpenText Rightfax 8.x / 9.x
Blackberry Enterprise Servers
Crestron RoomView
Windows Server 2003/2008 R2
Active Directory
f5 Load Balancer / Reverse Proxy
Cisco ASA
Technologies:-
Microsoft Exchange 2003/2007/2010
Office Communications Server 2007 R2
Microsoft Lync 2010/2013
Symantec Enterprise Vault v8.x / v9.x
OpenText Rightfax 8.x / 9.x
Blackberry Enterprise Servers
Crestron RoomView
Windows Server 2003/2008 R2
Active Directory
f5 Load Balancer / Reverse Proxy
Cisco ASA
Exchange Support Engineer
Wipro
September 2007 – October 2009
Expert level guidance on Exchange 2000, 2003 and 2007 Administration.
Exchange topology design, migration planning, setup and troubleshooting.
Exchange Cluster and High Availability Design and Troubleshooting
Exchange Hosting guidance.
Enterprise-Grade Technical Support including:
Issues with client connectivity to Exchange server (MAPI and POP3/SMTP).
Exchange Outlook Web Access/POP3/IMAP/SMTP/Chat
Exchange Mail Routing (Internet and Exchange routing).
Exchange Disaster Recovery.
Active Directory/DNS/Network Routing/Firewalls/Proxy/IS
IIS configuration, security, SSL, troubleshooting.
Microsoft Outlook email client, all versions, all features.
Exchange Performance Issues
Exchange topology design, migration planning, setup and troubleshooting.
Exchange Cluster and High Availability Design and Troubleshooting
Exchange Hosting guidance.
Enterprise-Grade Technical Support including:
Issues with client connectivity to Exchange server (MAPI and POP3/SMTP).
Exchange Outlook Web Access/POP3/IMAP/SMTP/Chat
Exchange Mail Routing (Internet and Exchange routing).
Exchange Disaster Recovery.
Active Directory/DNS/Network Routing/Firewalls/Proxy/IS
IIS configuration, security, SSL, troubleshooting.
Microsoft Outlook email client, all versions, all features.
Exchange Performance Issues
Technical Support Executive
Zenith Infotech
July 2006 – October 2007
24x7 Remote Monitoring and Management of Exchange servers for availability, application down, service/process down, high resource utilization, events, backups etc.
Escalating issues to the client as per alert escalation mechanism on per-site basis. Engaging on-site staff members as specified by MSP for Business Hours and Non Business Hours, if issue cannot be resolved remotely.
Preparing/Sending error diagnostic/outage reports to the clients.
MS Patch and AV update installation and management.
Monitoring long hour / failed backup jobs and intimating client accordingly with detailed cause of failure and suggest solution for issue.
Scheduled service / process / server down monitoring and analyzing
Consistent Follow-up with client for open issues.
Escalating issues to the client as per alert escalation mechanism on per-site basis. Engaging on-site staff members as specified by MSP for Business Hours and Non Business Hours, if issue cannot be resolved remotely.
Preparing/Sending error diagnostic/outage reports to the clients.
MS Patch and AV update installation and management.
Monitoring long hour / failed backup jobs and intimating client accordingly with detailed cause of failure and suggest solution for issue.
Scheduled service / process / server down monitoring and analyzing
Consistent Follow-up with client for open issues.
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Bachelor's Degree
Information Technology
Full Biography
Experienced Messaging and Collaboration Engineer with deep technical knowledge of Microsoft Exchange and Lync technologies as well as the entire Microsoft server platform. Well-versed in virtualization, lean data center infrastructure and operations, maximizing performance with reliability and ROI.
Languages
English
Full Professional Proficiency
Hindi
Professional Working Proficiency
Level Progress
-
Overall7
-
Exchange6
-
Outlook2
-
Email Servers2
-
Microsoft Server Apps2
-
Chat / IM2
-
Windows Server 20032
-
IP Telephony2
-
Microsoft Applications2
-
Voice Over IP1
-
Active Directory1
-
Networking1
-
Conferencing Software1
-
Microsoft 3651
-
Email Protocols1
-
Powershell1
-
Azure1
-
Microsoft Lync Server1
-
Windows OS1
-
Windows Server 20081
-
Microsoft Legacy OS1
-
Consulting1
-
Skype1
-
Cisco1
-
Email Clients1
-
Encryption1
-
Hardware Firewalls1
-
Microsoft 365 Enterprise1
-
Network Operations1
-
Security1
-
Storage Software1
-
Telecommunications1
-
Wireless Hardware1
-
Wireless Networking1