Satyendra Sharma
Microsoft UC Technical Architect
  • Milwaukee,
  • Wisconsin,
  • United States
Member Since: 2009/09/28
Industry: Consulting
Top Skills:
Tech Certifications:
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Total points117,614
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Solutions: 78
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Professional Background
Microsoft UC Technical Architect
NetricLLC
Milwaukee, WI
Senior Consultant
CGI
October 2009 – December 2017
Designed, implemented and supported the global messaging initiatives and integration of E-Mail and Lync systems worldwide and ensured the compatibility and high performance requirements of the global Enterprise messaging system. Collaboration with a team of administrators and engineers consisting of FTE and contract employees across geographic and cultural boundaries.

Technologies:-
Microsoft Exchange 2003/2007/2010
Office Communications Server 2007 R2
Microsoft Lync 2010/2013
Symantec Enterprise Vault v8.x / v9.x
OpenText Rightfax 8.x / 9.x
Blackberry Enterprise Servers
Crestron RoomView
Windows Server 2003/2008 R2
Active Directory
f5 Load Balancer / Reverse Proxy
Cisco ASA
Exchange Support Engineer
Wipro
September 2007 – October 2009
Expert level guidance on Exchange 2000, 2003 and 2007 Administration.
Exchange topology design, migration planning, setup and troubleshooting.
Exchange Cluster and High Availability Design and Troubleshooting
Exchange Hosting guidance.
Enterprise-Grade Technical Support including:
   Issues with client connectivity to Exchange server (MAPI and POP3/SMTP).
   Exchange Outlook Web Access/POP3/IMAP/SMTP/Chat/Conferencing/Mobile Information Server/IM issues.
   Exchange Mail Routing (Internet and Exchange routing).
   Exchange Disaster Recovery.
   Active Directory/DNS/Network Routing/Firewalls/Proxy/ISA Troubleshooting and repair.
   IIS configuration, security, SSL, troubleshooting.
   Microsoft Outlook email client, all versions, all features.
   Exchange Performance Issues
Technical Support Executive
Zenith Infotech
July 2006 – October 2007
24x7 Remote Monitoring and Management of Exchange servers for availability, application down, service/process down, high resource utilization, events, backups etc.
Escalating issues to the client as per alert escalation mechanism on per-site basis. Engaging on-site staff members as specified by MSP for Business Hours and Non Business Hours, if issue cannot be resolved remotely.
Preparing/Sending error diagnostic/outage reports to the clients.
MS Patch and AV update installation and management.
Monitoring long hour / failed backup jobs and intimating client accordingly with detailed cause of failure and suggest solution for issue.
Scheduled service / process / server down monitoring and analyzing
Consistent Follow-up with client for open issues.
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Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Bachelor's Degree
Information Technology
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Full Biography

Experienced Messaging and Collaboration Engineer with deep technical knowledge of Microsoft Exchange and Lync technologies as well as the entire Microsoft server platform. Well-versed in virtualization, lean data center infrastructure and operations, maximizing performance with reliability and ROI.

Languages
English
Full Professional Proficiency
Hindi
Professional Working Proficiency

Level Progress

Current: Level 7
Satyendra needs 10,386 points to level up.
LVL 8
  • Overall
    7
  • Exchange
    6
  • Outlook
    2
  • Email Servers
    2
  • Microsoft Server Apps
    2
  • Chat / IM
    2
  • Windows Server 2003
    2
  • IP Telephony
    2
  • Microsoft Applications
    2
  • Voice Over IP
    1
  • Active Directory
    1
  • Conferencing Software
    1
  • Email Protocols
    1
  • Powershell
    1
  • Windows Server 2008
    1
  • Networking
    1
  • Microsoft Legacy OS
    1
  • Azure
    1
  • Cisco
    1
  • Email Clients
    1
  • Encryption
    1
  • Hardware Firewalls
    1
  • Microsoft Enterprise
    1
  • Microsoft Lync Server
    1
  • Network Operations
    1
  • Security
    1
  • Storage Software
    1
  • Telecommunications
    1
  • Windows OS
    1
  • Wireless Hardware
    1
  • Wireless Networking
    1

Profile Validation

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