Sam Simon Nasser
IT Support Professional
  • Greystanes,
  • New South Wales,
  • Australia
Member Since: 2011/11/30
Industry: Computer & IT
Top Skills:
Tech Certifications:
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Activity
Points this month5,194
Total points470,423
Questions: 2
Solutions: 367
Articles: 5
Videos:
Courses: 1
Posts:
Education
Maastricht School of Management, The Netherlands
Certificate
Business Dynamics
2010 – 2010
Al-Quds University, Palestine
Bachelor Degree
Computer Science Programming
2000 – 2004
Latin School - Madaba, Jordan
High Shcool
1985 – 1997
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Professional Background
IT Support Officer
Bethlehem University
September 2012 – Present
Responsibilities and Duties:
• Providing high level customer service & support to 3,000 students & 300 staff
• Working in a team environment
• Maintain & administer SOE, networks including hardware, software & applications
• Ensuring LAN, Wan and Wi-Fi networks integrity
• Problem solving, logging & tracking all issues, ensuring jobs completed within 2 day SLA
• Vendor sourcing, contact negotiation for internal projects
• Project management
• Liaison with external suppliers such as Telcos
• Security & access, systems gap analysis
• Managing escalated problems to level III, technical lead on major issues, troubleshooting complex incidents
• Root cause analysis
• Virtualization and Cloud infrastructure using VMware
• Ensuring compliance with university SLA, security & confidentially requirements
• Maintaining MS Domain Administration using Active Directory & Tools
• Installation and commissioning of hardware such as PC, routers and peripheral equipment including printers, scanners
• Assisting in computer lab and classroom images
• Training staff and students
• Preparation of business cases for systems upgrades
• Monthly management reporting

Achievements:
• Project managed transition of environment from windows XP to Windows 7, establishing new SOE
• Implemented reimaging through Symantec Ghost
CONSULTANT/DIRECTOR
Samer Nasser Technical Services
September 2004 – Present
Providers of IT consultancy, technical support and out-sourced services
http://www.samernasser.com

Services include:
• Technical support for Software, Hardware, Network, Web Design and Development
• Install, manage and configure networks using Windows Server, Active Directory, DHCP, Proxy and Backup
• Services Installation and configurations: VMWare ESXI, Ubiquiti Unifi, Symantec BackupExec
• Client projects  include web design and development
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Full Biography

I am a high energy, innovative, creative and motivated IT Support Officer with over 12 years experience in systems administration, leading support teams, project management, application and website development. I also operate a successful IT consultancy providing technical, web design and outsourced services.

Degree qualified, and committed to professional development, I hold Microsoft Certified IT Professional MCITP and Microsoft Certified Technology Specialist MCTS.

Now seeking to continue a dynamic career on moving to Australia contributing to the objectives of a people focused organisation in Sydney

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Languages
Arabic
Native or Bilingual Proficiency
English
Professional Working Proficiency

Level Progress

Current: Level 15
Sam needs 41,577 points to level up.
LVL 16
  • Overall
    15
  • Windows 7
    7
  • Windows OS
    6
  • Windows Server 2012
    4
  • Microsoft Legacy OS
    4
  • Windows 10
    4
  • Operating Systems
    4
  • Acronis
    4
  • Windows Server 2008
    3
  • Virtualization
    3
  • Disaster Recovery
    3
  • Microsoft Office
    3
  • Networking
    3
  • Outlook
    3
  • Exchange
    2
  • Microsoft Server OS
    2
  • Active Directory
    2
  • Windows 8
    2
  • PC
    2
  • Hardware
    2
  • Office 365
    2
  • Windows XP
    2
  • Web Browsers
    2
  • Software
    2
  • PHP
    2
  • Printers and Scanners
    2
  • Email Software
    2
  • Security
    2
  • Office Productivity
    2
  • Microsoft Applications
    2
  • Dell
    2
  • Linux
    2
  • Wireless Networking
    2
  • Magento
    1
  • Azure
    1
  • Android
    1
  • Microsoft Word
    1
  • Storage Software
    1
  • Google
    1
  • Installation
    1
  • Anti-Spyware
    1
  • Microsoft Server Apps
    1
  • Smartphones
    1
  • Anti-Virus Apps
    1
  • Laptops Notebooks
    1
  • Apple OS
    1
  • .NET Programming
    1
  • Windows Networking
    1
  • SBS
    1
  • Windows Server 2016
    1
  • Email Servers
    1
  • Office Suites-Other
    1
  • VMware
    1
  • Windows
    1
  • Windows Server 2003
    1
  • iPhone
    1
  • Microsoft Excel
    1
  • Wireless Hardware
    1
  • Email Clients
    1
  • WordPress
    1
  • Sales
    1
  • Email Protocols
    1
  • Google Apps
    1
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    1
  • Windows Vista
    1
  • Web Development
    1
  • Network Architecture
    1
  • SCCM
    1
  • Storage
    1
  • Remote Access
    1
  • Networking Hardware-Other
    1
  • Visual Basic.NET
    1
  • Cisco
    1
  • Embedded Hardware
    1
  • Enterprise Software
    1
  • IT Administration
    1
  • Node.js
    1
  • PayPal
    1
  • Peripherals
    1
  • SAP
    1
  • Web Applications
    1
  • E-Commerce
    1
  • Internet Marketing
    1
  • Java
    1
  • ASP.NET
    1
  • Google Chrome OS
    1
  • Microsoft SQL Server 2008
    1
  • MultiMedia Applications
    1
  • Routers
    1
  • Server Software
    1
  • System Utilities
    1
  • VPN
    1
  • Server Hardware
    1
  • VB Script
    1
  • Digital Audio
    1
  • Apple Software
    1
  • iPad
    1
  • DHCP
    1
  • C#
    1
  • Powershell
    1
  • IP Telephony
    1
  • Network Security
    1
  • Adobe Dreamweaver
    1
  • Citrix
    1
  • Digital Cameras / Camcorders
    1
  • Document Management
    1
  • Internet of Things
    1
  • Joomla
    1
  • Microsoft Forefront ISA Server
    1
  • Microsoft IIS Web Server
    1
  • Plesk
    1
  • Spreadsheets
    1
  • TCP/IP
    1
  • Windows Live Mail
    1

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