Technical Analyst
Member Since: 2014/11/20
Tech Certifications:

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Questions: 66
Solutions: 7
Professional Background
Technical Analyst
Laureate International Universities
November 2014 – Present
Adjunct Professor
Stratford University
October 2014 – Present
Applications Administrator
Cubic Transportation Systems
April 2014 – October 2014
Maintains production and development test environments including database refresh, upgrade, and migration activities. Develops test procedures and documentation for Point of Sale devices. Performs capacity planning and proactive monitoring on all Point of Sale devices including predicting future trends for hardware usage and user load. Maintains configuration management control over vendor supplied and Cubic developed software and hardware. Assists with coordination between the transit authority (WMATA), third party contractors, and Cubic in support of software and hardware implementation activities. Performs software installations, coordinating with the Systems Integration and Business Applications Development groups. Responsible for problem escalation to third parties as appropriate. Responsible for implementation and release of software changes as submitted by the development and project teams and implementation of changes using Change Control Process. Troubleshoot customer issues as needed. Write SQL (Oracle) queries as needed. Supports customer personnel in the use and troubleshooting of installed applications. Assists in resolving problems by meeting with customers to determine their needs and clarify issues.
DGS Technician
CareFirst BlueCross BlueShield
January 2013 – April 2014
Assists in the diagnosis and resolution of problems and works with IT Programmers/Developers, Business Analysts, Data Architects and Solution Architects to implement solutions. Test/validate changes to correct or enhance systems. Involved in writing SQL queries to extract data from backend source systems to reconcile to front-end presentation. Creates technical and functional systems documentation such as mapping documents, Standard Operating Procedures, extract specifications and transformation specifications to ensure information is accurate and up to date. Creates excel spreadsheet and SQL queries to balances different claim sources between Business Objects, mainframe, EDW, and EDM database. Create, fix, and update defects by using SQL queries, joining multiple tables, and different databases and schemas between SQL Developer and Microsoft SQL Server. Create and update defects information in HP Application Lifecycle Management. Create excel spreadsheet to show analysis of the data output from these queries. Create technical specifications and reports to fix and update historical and ongoing fixes of defects. Creates new or updates current mapping specification and data dictionary, so CareFirst employees can understand how the data flows through different CareFirst databases. Works directly with developers to creating the technical specification, excel mapping specifications, and business rules for CareFirst data. Trains employees on new CareFirst practices and creates SOP’s for balancing and day to day task within the claim team department. Gives weekly reports and analysis of defects to CareFirst upper management giving status of defects and deadlines updates of current projects. Assists other departments with analysis of corporate initiatives using Excel and SQL to make determination of project or day to day decisions. Creates Stop Loss report for clients that show if members are 50% or 100% over their yearly or lifetime benefit.
Sample Specialist/QA analyst
April 2012 – January 2013
Perform data analysis to verify data integrity and quality of healthcare surveys. Execute test cases / Scripts and analyzes outcomes of hospital surveys.  Validate fixes and ensures regression testing to all test cycles. Run sample loads to make sure data process correctly. Track and reports HCAPPS and non-HCAPPS sample load data to the Laurel Leadership Team. Write and edit in SQL to make sure loads execute properly.
Technicnal Support Clerk
State of Maryland
March 2011 – January 2012
Provide administrative support to caseworkers and issue Electronic Debit Transfer cards to customers. Assist the LAN administrator with computer problems regarding connectivity and networking issues for case managers within FIA department. Prepare work orders for computer issues and check printers to ensure smooth and efficient office operations. Generate monthly reports on voter registration applications for Howard County.
Service Representative III
January 2006 – June 2010
Drove Class B company truck to shred customers' confidential and sensitive documents for variety of clients including The White House, Federal Trade Commission, Census Bureau, and banks.
Trained new route drivers and provided information on company policies and procedures.
Logged all calls and customer requests into sensitive files.
Provided exceptional customer service and support.
Received Service Award 3x for impeccable driving record.
Walden University
Doctor of Business Administration D.B.A.
Organizational Leadership
2014 – 2017
Coppin State University
University of Phoenix-Maryland Campus
Bachelor of Science (B.S.)
Information Technology/Information Systems Security
University of Phoenix-Maryland Campus
Master of Business Administration (MBA)
Business Administration and Management, General
Full Biography

State-of-the-art training in network security and information systems technology.
Thorough understanding of network security systems, Microsoft servers, security tools, and FTPs.
Configure/manage existing networks and customize networks to suit company needs.  
Experience troubleshooting software issues and providing quality customer service
Creative thinker “outside the box” with experience in problem identification and resolution.
Highly motivated to succeed with excellent interpersonal skills as well as technical skills.
Strong work ethic, professional demeanor, and highly motivated to succeed.

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