- South Yorkshire,
- United Kingdom of Great Britain and Northern Ireland
Provide a quick, creative biography in 140 characters or less.
More bioSupport various technologies such as Hyper-V, ESXi, Equalogic SAN’s, SCOM, VDI, Force10/PowerEdge switches and Exchange 2010
Manage service transition of systems from companies brought into the group through acquisitions
Recommend, design and implement service improvements for systems moved into the group data centre
Provide OOH on-call cover for data centre environment and managed systems hosted within
Provide 3rd line support though resolution of incidents and service requests
Design, Build and Implementation projects completed - Exchange Migration to 2010, Good For Enterprise MDM inc GFE, Share, Connect and Proxy, 2012 RDS Farm, 2012 WSUS, Edge Email & Web Gateway (Clearswift)
To design technical solutions to meet customer requirements. Install and configure server and storage components of services to agreed designs, timescales and budgets.
Effective management of third party suppliers and Staff Mentoring to Level 1 Server Analysts
Create design documents for proposed solutions and document and maintain technical standards
Escalation when necessary.
Implementation of technical changes and contributing technically to service improvement.
Provide on-call cover to meet service requirements.
Completion of any task assigned by Server & Storage manager, within the level of expertise.
To carry out on-going support and maintenance of server and storage systems in order to maintain a defined level of service while conforming to defined processes and standards.
To plan and implement service changes without unexpected service impacts.
To creatively apply technical knowledge to complete non-routine and unpredictable tasks.
Providing management and control of Operational Task Management, including devices managing intrusion and gateway interfaces (IPS, IDS, Ironport, WebGateway)
Management of the Backup and Recovery process, ensuring that physical and logical tape management is performed according to Customer requirements including off site management
Environmental Infrastructure Management of Thales Datacentre’s, for local and remote locations
To work along side the Server and Network teams to investigate and troubleshoot outstanding problems
Cover the role of the team leader in his absence
Provide support for a wide range of hardware equipment such as Laptops, Desktops, Printers, 3G Equipment,
To work along side the Server and Network teams to investigate and troubleshoot outstanding problems,
To cover the Team Leader role when necessary.
Set up hardware and perform basic checking of networked PCs.
Install and maintain network cabling; perform diagnostic and recovery routines on network equipment also manage active network components including switches, routers and WiFi points.
Manage a wide range of the Network functions including the Wireless network and Security, Active Directory, DNS, DHCP and Remote Access
Exceptional relationship-building skills in communicating at all levels.
A very determined self-starter with a wide array of technical experience that enables me to see any work through to completion
An excellent balance between managerial, technical hands on and soft skills
Heavily focused on customer delivery and the impacts of work against managed services
Can readily adapt to new technology via education and assignments
Consistently commended for ability to work as a team member or independently while achieving critical deadlines.
Excellent verbal and written communication skills, ensuring the highest level of customer service.
Co-Ordination experience with a focus of driving technical resources on the delivery of work packages/projects
Level Progress
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Overall2
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Windows Server 20081
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Windows Server 20121
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Active Directory1
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Storage1
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Windows OS1
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Windows Server 20031