Julia Smathers
Department Analyst
- Spokane,
- United States of America
Member Since: 2012/04/10
Industry: Medical/Health
Tech Certifications:
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Activity
Professional Background
Department Analyst
Heart Clinics Northwest
August 2006 – Present
Spokane, WA
• Manage and support 10+ servers running Server 2000 and 2003.
• Manage and support 200+ XP Pro clients and thin clients at multiple sites.
• Managed and completed multiple projects including a rollout of Blackberry devices and a Blackberry Enterprise Server.
• Implemented a new paging system that incorporates the Blackberry's and eliminates the need for pagers.
• Implemented a new Helpdesk system to allow easier communication between users and IT and ease workload on administrators.
• Created documentation for users and IT staff on all software and hardware configurations for projects that are completed.
• Taught classes on Outlook Web Access and the SysAid Helpdesk system.
• Manage and support 200+ XP Pro clients and thin clients at multiple sites.
• Managed and completed multiple projects including a rollout of Blackberry devices and a Blackberry Enterprise Server.
• Implemented a new paging system that incorporates the Blackberry's and eliminates the need for pagers.
• Implemented a new Helpdesk system to allow easier communication between users and IT and ease workload on administrators.
• Created documentation for users and IT staff on all software and hardware configurations for projects that are completed.
• Taught classes on Outlook Web Access and the SysAid Helpdesk system.
Network Analyst III
Inland Northwest Health Services
September 2010 – September 2012
Spokane, WA
• Manage and support 300+ Windows 2003 and 2008 Servers (Both Physical and Virtual)
• Manage and support Citrix environments for 30+ clinics and 2000+ users.
• Project lead on major Citrix farm upgrades and server rebuilds. Citrix farms were over 30 Citrix servers each with their own EMR server, Web Interface Server, DTS Server, Secure Mail Server and others. Also set up all of HCNW's Citrix Environment and EMR server.
• Perform all other related server duties including Active Directory administration, Group Policy Management and Print Server Management.
• Manage and support Citrix environments for 30+ clinics and 2000+ users.
• Project lead on major Citrix farm upgrades and server rebuilds. Citrix farms were over 30 Citrix servers each with their own EMR server, Web Interface Server, DTS Server, Secure Mail Server and others. Also set up all of HCNW's Citrix Environment and EMR server.
• Perform all other related server duties including Active Directory administration, Group Policy Management and Print Server Management.
Procurement Manager / Office Manager
Parabit Systems
June 2004 – May 2006
Roosevelt, NY
• Purchased and maintain inventory on electronic components, hardware, and software required for manufacturing and service.
• Worked closely with President/CEO on special projects, including traveling to several trade shows throughout the U.S.
and interacting with clients and vendors.
• Managed one dispatcher and eight service technicians to ensure on time service, customer satisfaction, and proper flow of paperwork.
• Performed all daily duties required of bookkeeper/accountant including the bank reconciliations, payroll processing (ADP), sales tax returns, and employee benefits.
• Provide technical support to onsite and offsite staff and clients for manufactured Card Access Systems and CCTV/DVR Systems.
• Worked closely with President/CEO on special projects, including traveling to several trade shows throughout the U.S.
and interacting with clients and vendors.
• Managed one dispatcher and eight service technicians to ensure on time service, customer satisfaction, and proper flow of paperwork.
• Performed all daily duties required of bookkeeper/accountant including the bank reconciliations, payroll processing (ADP), sales tax returns, and employee benefits.
• Provide technical support to onsite and offsite staff and clients for manufactured Card Access Systems and CCTV/DVR Systems.
Systems Administrator
United Supply Systems
January 2003 – June 2004
Sysosset, NY
• Managed all hardware including PC’s, switches, DSL, routers, printers, and scanners.
• Upgraded 25+ clients from Windows ME/98/XP Home to XP Pro.
• Installed Windows 2000 Server to act as a proxy.
• Rolled out Symantec Anti-Virus Corporate Edition to all clients.
• Created detailed network maps showing all clients, IP Addresses, MAC addresses Operating Systems, Switches, Routers, and Servers.
• Researched, designed, and coordinated the creation and release of the company's new website and online catalog/ordering system.
• Created user documentation for various programs and systems.
• Researched, ordered, and implemented all new hardware and software.
• Researched and resolved all reported problems with users PC's and hardware.
• Upgraded 25+ clients from Windows ME/98/XP Home to XP Pro.
• Installed Windows 2000 Server to act as a proxy.
• Rolled out Symantec Anti-Virus Corporate Edition to all clients.
• Created detailed network maps showing all clients, IP Addresses, MAC addresses Operating Systems, Switches, Routers, and Servers.
• Researched, designed, and coordinated the creation and release of the company's new website and online catalog/ordering system.
• Created user documentation for various programs and systems.
• Researched, ordered, and implemented all new hardware and software.
• Researched and resolved all reported problems with users PC's and hardware.
Data Entry / Administrative Assistant
Burke Supply Systems
June 1997 – January 2003
Brooklyn, NY
• Determined the hardware specifications and performed the installation, testing, support, and troubleshooting of network hardware and software.
• Managed 30+ PC's on a Windows NT Network.
• Provided support and solutions to users regarding PC problems.
• Developed and implemented new network segments.
• Resolved connectivity problems on the network.
• Other tasks and duties as assigned: Generated and distributed back-orders, sales registers, and daily delivery reports.
• Researched and tested damaged or defective merchandise.
• Re-packed and adjusted inventory as needed.
• Managed 30+ PC's on a Windows NT Network.
• Provided support and solutions to users regarding PC problems.
• Developed and implemented new network segments.
• Resolved connectivity problems on the network.
• Other tasks and duties as assigned: Generated and distributed back-orders, sales registers, and daily delivery reports.
• Researched and tested damaged or defective merchandise.
• Re-packed and adjusted inventory as needed.
Education
Katharine Gibbs
AOS
Computer Network Operations
2002 – 2004
Full Biography
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Languages
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Level Progress
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Overall1
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Exchange1
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Networking1
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Windows Networking1
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Windows Server 20081
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iPhone1