Timothy McCartney
SYS ADMINISTR I INFRAS
  • Kennewick,
  • Washington,
  • United States
Member Since: 2010/08/17
Industry: Computer & IT
Top Skills:
Tech Certifications:
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Total points214,769
Questions: 40
Solutions: 158
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Professional Background
Help Desk Manager
Tech Hero
November 2007 – Present
Orlando, FL USA
+      Supporting 1000+ users across multiple Active Directory Forests and Sites.
+      Managed major projects for clients (multiple Exchange 2003 to Exchange 2010 migrations, SQL 2003 to 2008 migrations, Physical to Virtual infrastructure migration using VMware ESXi 4-5+, vSphere, and vCenter Server).
+      Achieve all deadlines with ample time for client training on newer technologies, products, and upgraded systems.
+      Phone, Remote, and On-Site support for all customer locations across the entire state of Florida.
In-Store Firedog Technician
Circuit City
July 2006 – February 2009
Orlando, FL USA
+      Troubleshooting miscellaneous hardware issues, networking issues, and operating systems issues including Windows XP and Vista over the phone with customers
+      Experience with LogMeIn, used to login to customers computers to fix software issues remotely
+      Repair software/hardware issues for PCs
+      Setup computers that were running Windows XP Home/Media Center/Professional and all versions of Windows Vista
+      Trained customers to use iPods, Cameras, and PCs also Windows XP and Vista.
+      Dealt with warranty work from HP and MicroMedics
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Education
University of Central Florida
2006 – 2010
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Full Biography

Constantly striving to learn and improve my skills in various IT related products and technology.

I'm proficient in the following technologies:

VMware (ESXi 4/5+, vSphere, vCenter Server)
Windows 2000/XP/Vista/7/8
Windows Server 2000/2003/2008/2012
Active Directory
Exchange Server (2003-2010)
Setup DAG, Public Folder Replication, Mail Delivery troubleshooting
Microsoft SQL 2003-2008
Microsoft Office 2000/2003/2007/2010
Network Support
NAS/SAN Devices  
iscsi, NFS, CIFS
Desktop/Laptop Support
Helpdesk Management
Setting up local/network printers
Basic Linux and Unix skills
Remote Desktop Services
Remote support/troubleshooting
VPN
Apple product support (including mobile devices)

Notable Accomplishments at Tech Hero
Converted several customers’ entire physical infrastructure to a virtual one using VMware
Migrated Customers from POP/IMAP systems to Exchange (Both local and Hosted)
Setup local Exchange installations from start to finish (As well as upgrades from previous versions)
Upgraded a client from a Single Exchange 2010 server to a DAG enabled cluster for a highly redundant mail system (Including a CAS/HT Array)
Migrated multiple existing MS SQL 2003 instances to MS SQL 2008

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Languages
English
Native or Bilingual Proficiency

Level Progress

Current: Level 10
Timothy needs 27,231 points to level up.
LVL 11
  • Overall
    10
  • Exchange
    4
  • Windows 7
    3
  • Outlook
    3
  • Microsoft Legacy OS
    3
  • Powershell
    2
  • Windows XP
    2
  • Windows Server 2008
    2
  • Windows OS
    2
  • Microsoft Applications
    2
  • Windows Server 2003
    2
  • Networking
    2
  • Software
    2
  • Web Browsers
    1
  • Email Servers
    1
  • Microsoft Office
    1
  • Remote Access
    1
  • Desktops
    1
  • VPN
    1
  • Email Clients
    1
  • Wireless Hardware
    1
  • Dell
    1
  • Components
    1
  • Wireless Networking
    1
  • Citrix
    1
  • Networking Hardware-Other
    1
  • Active Directory
    1
  • Virtualization
    1
  • Miscellaneous
    1
  • Anti-Virus Apps
    1
  • Apple OS
    1
  • DNS
    1
  • Microsoft Server Apps
    1
  • MultiMedia Applications
    1
  • Office Productivity
    1
  • Hardware
    1
  • Microsoft Server OS
    1
  • Scripting Languages
    1
  • Storage
    1
  • Microsoft Word
    1
  • Unix OS
    1
  • Laptops Notebooks
    1
  • SBS
    1
  • Windows 10
    1
  • Android
    1
  • JavaScript
    1
  • Microsoft DOS
    1
  • VMware
    1
  • Windows Vista
    1
  • AntiSpam
    1
  • Adobe Acrobat
    1
  • ASP
    1
  • Anti-Spyware
    1
  • Cell Phones
    1
  • Consulting
    1
  • Databases
    1
  • Encryption
    1
  • Google Apps
    1
  • Internet / Email Software
    1
  • Mac OS X
    1
  • Microsoft Enterprise
    1
  • Microsoft PowerPoint
    1
  • Microsoft SQL Server 2008
    1
  • MySQL Server
    1
  • Network Analysis
    1
  • Network Architecture
    1
  • Network Management
    1
  • PC
    1
  • PHP
    1
  • Productivity Apps
    1
  • Project Management
    1
  • Storage Hardware
    1
  • TCP/IP
    1
  • Windows Networking
    1
  • Windows Server 2012
    1
  • iPhone
    1