Rodsal (Tracy) Rivas
Network Engineer
  • Quirino District (Project 2 & 3),
  • Philippines
Member Since: 2014/12/22
Tech Certifications:
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Professional Background
Network Engineer
Accenture
December 2013 – Present
Network Operations Engineer for IO-TC Infrastructure and Data Center Shared Services – Ministry of Health Holdings’ National Electronic Health Record Project

Responsibilities:

•      Support and maintain new hardware and software infrastructure; includes patching and  IOS upgrades, network services, equipment and devices
•      Monitor network usage, system performance and implements performance tuning and ensuring the most cost-effective and efficient use of the network devices
•      Maintain and monitor network security, particularly if the network connects to the internet and ensures network connectivity of third party equipment in the network
•      Review and maintain network configuration for routers and switches
•      Documents network problems and resolution for future reference and compile and enhance network management processes according to the ITSM reference model and Accenture IT best practices
•      Perform technical evaluation and recommendation on new network management technologies and products and ensures that all IT equipment complies with industry standard
Verizon Enterprise Solutions GSDE Network Engineer
Accenture
January 2012 – December 2013
Accenture - Network Engineering Support Services Personnel for Verizon Business Global Solutions Design & Engineering

Responsibilities:

•      Prepare moderate to complex network designs/ schematics to address specific customer network solution requirements
•      Prepare work orders containing instructions to be used by technicians to configure network hardware and software
•      Work with customer technical teams to provide solutions for customers' inter-networking communications requirements
•      Configure WAN/ LAN/ WLAN equipment in a complex environment
•      Troubleshoot WAN/ LAN/ WLAN network issues
•      Document Incident management tickets
•      Troubleshoot non-documented customer equipment issues
•      Possess solid understanding of networking technologies including (but not limited to) network accelerators (WAAS, Riverbed), Firewalls, Load Balancers (minimal exposure)
•      Leverage ITIL processes that specifically include Incident, Change and Problem management
•      Support router/ switch network hardware/ software upgrades
Global Service Desk Analyst
Telus International Philippines
November 2010 – December 2011
Single Point of Contact Helpdesk (Application Management and Information Technology Services)
Responsibilities:
•      Assists internal TELUS employees with their IT and application management tools issues via remote connection using Dameware NT Remote Connect Software, VNC TeamViewer, NetMeeting, Microsoft Office Communicator and LiveMeeting
•      Microsoft systems administration, Active Directory, Exchange, Windows Servers, Microsoft Applications Troubleshooting
•      DELL Desktop, Notebook and Blackberry and other handheld devices troubleshooting
•      Printer setup, configuration & basic systems troubleshooting
•      Desktop Support, Email, Client Configuration, computer speed optimization.
•      Password resets and troubleshooting of over a thousand enterprise applications (e.g. SAP, LDAP, Windows)
•      Assists internal employees with VPN connections when working remotely
•      Troubleshooting VMware ESX, Virtual server, Citrix Presentation Server and desktop VDIs
•      Developing VBScripts, SQL Scripts, ASP Scripts and batch files for job automation
AT&T MRS/EVPN NOC Engineer (Tier 1.5)
Sykes Asia
August 2007 – December 2010
AT&T MRS/EVPN
Web Hosting Helpdesk
PeopleSupport
December 2006 – May 2007
Webhosting Helpdesk (Network Solutions Inc., Service Delivery Team)

Responsibilities:

•      Assists in Domain Registration and website editing/publishing.
•      DNS troubleshooting and IP address assignment for the entire online storage/servers of customers.
•      Mail server troubleshooting.
Information Technology Instructor
The Lewis College
June 2005 – April 2006
Information Technology Instructor and Undergraduate Thesis Adviser (Secondary and Tertiary Levels, College of Computer Studies)

Responsibilities:

Taught different computer-based subjects such as:
•      Computer concepts and fundamentals
•      Integrated applications software
•      Logic formulation and design
•      Presentation skills in Information Technology, and
•      Multimedia concepts and computer graphics
•      Advised students in their undergraduate theses and system application projects.
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Education
Mapua Institute of Technology
CCNA
Cisco Networking
2008 – 2009
The Lewis College
Bachelor's Degree
Information Technology
2000 – 2005
Sorsogon National High School (DOST)
High School
1994 – 1998
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Full Biography

I am currently a Network Engineer in Accenture's DCSS-HPS-MOHH project. My previous role was Network Implementation Engineer with the Verizon Enterprise Solutions' Network Engineering project. I have over 8 years of experience in the IT (academe, web hosting, service desk) and Telecom industries. I have in-depth knowledge and experience in the following fields: NOC operations, network fault/complaint handling and restoration, LEC (vendor) management, change management, and incident management. I am ITILv3 and CCNA certified and on my way to acquiring CCNP R&S and other vendor-specific and industry certifications.

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Languages
English
Native or Bilingual Proficiency
Filipino
Native or Bilingual Proficiency

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