Jeff Brown
Global Helpdesk Supervisor
  • United States
Member Since: 2006/03/22
Industry: Computer & IT
Tech Certifications:
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Solutions: 193
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Professional Background
IT Officer
IntraHealth International
October 2013 – Present
Client backup Administration
Antivirus Administration
Close down and open new office IT infrastructure


Break/fix computers
 assist users with program support
 technical support for conferences and meetings
 maintain user backup systems
 maintain antivirus systems
 Field office setup
 helpdesk support
 provide tier 2 support for field techs
 review hardware specifications for field purchased
 inventory receiving
 new equipment setup
 mac and windows support
 Mobile phone support
 Remote support
IT Specialist
IntraHealth International
May 2007 – October 2013
Break/fix computers
assist users with program support
technical support for conferences and meetings
maintain user backup systems
maintain antivirus systems
Field office setup
helpdesk support
provide tier 2 support for field techs
review hardware specifications for field purchased
inventory receiving
new equipment setup
mac and windows support
Mobile phone support
Remote support
More
Education
Tuskegee University
Aerospace engineering
1993 – 1994
More
Full Biography

Client backup Administration
Antivirus Administration
Close down and open new office IT infrastructure


Break/fix computers
 assist users with program support
 technical support for conferences and meetings
 maintain user backup systems
 maintain antivirus systems
 Field office setup
 helpdesk support
 provide tier 2 support for field techs
 review hardware specifications for field purchased
 inventory receiving
 new equipment setup
 mac and windows support
 Mobile phone support
 Remote support

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Level Progress

Current: Level 9
Jeff needs 12,706 points to level up.
LVL 10
  • Overall
    9
  • Windows XP
    5
  • Operating Systems
    3
  • Windows OS
    2
  • Microsoft Legacy OS
    2
  • Laptops Notebooks
    2
  • Windows 7
    2
  • Exchange
    2
  • Outlook
    2
  • Storage
    2
  • Hardware
    1
  • Windows Server 2003
    1
  • Storage Software
    1
  • Wireless Networking
    1
  • Storage Hardware
    1
  • Windows Vista
    1
  • Routers
    1
  • Wireless Hardware
    1
  • Microsoft Excel
    1
  • Components
    1
  • iPhone
    1
  • Smartphones
    1
  • Printers and Scanners
    1
  • Windows Networking
    1
  • Anti-Virus Apps
    1
  • Email Servers
    1
  • OS Security
    1
  • Email Clients
    1
  • Adobe Flash
    1
  • System Utilities
    1
  • Networking Hardware-Other
    1
  • Page Layout Software
    1
  • Miscellaneous
    1
  • Networking
    1
  • PC
    1
  • SBS
    1
  • Windows Server 2008
    1
  • Acronis
    1
  • Displays / Monitors
    1
  • Remote Access
    1
  • DNS
    1
  • Broadband
    1
  • Microsoft Applications
    1
  • Network Management
    1
  • Vulnerabilities
    1
  • Peripherals
    1
  • VPN
    1
  • Active Directory
    1
  • Home Theaters
    1
  • Microsoft SharePoint
    1
  • Desktops
    1
  • Adobe Dreamweaver
    1
  • Web Development Software
    1
  • DHCP
    1
  • Disaster Recovery
    1
  • Email Software
    1
  • Installation
    1
  • Microsoft SQL Server 2005
    1
  • Network Security
    1
  • OCR
    1
  • Productivity Apps
    1

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